Everest Group

MARCH 23, 2022

2021 was a milestone year for Global Business Services (GBS) with most enterprises reporting the model exceeded expectations for global business services solutions and delivery. GBS leaders will need to rethink how best to control operating costs. We expect an average wage increase of 8.1%

Global Business Services 52

Global Business Services Service Impact Sourcing Sourcing 52

The Hackett Group

SEPTEMBER 28, 2023

Miami, FL — September 28, 2023 — Human resources (HR) operating costs increased significantly in 2023, with key contributors being wage inflation and high turnover rates, according to new Digital World Class ® HR research from The Hackett Group , Inc. NASDAQ: HCKT).

Human Resources 116

Human Resources Advisory Research Operational Costs 116

Zinnov

OCTOBER 20, 2023

The dynamic global market and growth strategies targeting emerging markets have introduced new considerations for organizations. This evolving landscape prompts a re-evaluation of how services can be optimally delivered. This is where the choice between Shared Services and Global Business Services (GBS) becomes critical.

Shared Services 52

Shared Services Global Business Services Service E-Commerce 52

Everest Group

APRIL 17, 2023

Global Business Services (GBS) organizations have become essential to the enterprise as these shared service centers help to optimize costs and build talent strategies for the future. In fact, cost pressure was ranked as the number one business challenge in our annual key issues survey for 2023.

Streamline Operations 52

Streamline Operations Shared Services Global Business Services Offshoring 52

Everest Group

AUGUST 25, 2023

The nation’s strong talent proposition is underscored by 52,000 tertiary graduates and a thriving information technology and business processes (IT-BP) workforce, totaling 157,000 employees. While Ireland has been a preferred choice for job seekers, its appeal is waning among overseas technology talent due to various reasons.

Nearshoring 52

Nearshoring Jobbing Government Global Business Services 52

The Hackett Group

JULY 13, 2021

The project required a shift from on-premise systems to a 100% cloud platform while reducing operational cost and, at the same time, enabling greater capabilities and scalability. At the outset, Alcon did not have its own IT organization or data platform.

Robotics Process Automation 78

Robotics Process Automation Finance Pharmaceuticals Analytics 78

The Hackett Group

JULY 8, 2021

One key change will be the digital enablement of global business services capabilities, creating digital operations that fast-track companies’ digital and technology-enablement aspirations. 1] Procurement operating cost as a percentage of spend; for a $10 billion company, this represents procurement cost savings of $6.9

Analytics 52

Analytics Automation Design External Service Provider 52