Frevvo

SEPTEMBER 7, 2021

The problem with manual IT processes is that your IT department ends up spending more time on mundane administration than it does improving its technological capacity. You can free up your technology department to focus on their skilled work rather than mind-numbing admin tasks by automating your IT processes.

Automation 52

Automation Out-Tasking Data Entry Administrative 52

Automation Anywhere

SEPTEMBER 7, 2021

And although leading RPA tools today employ low-code, visual techniques for defining applications and integrations, RPA developers should also have knowledge of programming control flows, exception handling, and data structures. The role is cross-functional in that developers must make sure that the RPA investment is driving business value.

Jobbing 59

Jobbing Automation Software Collaborations 59

Planergy Software

SEPTEMBER 10, 2021

For others, it might mean a combination of last-gen digital technologies such as basic optical character recognition and a spreadsheet-based accounting program such as Microsoft Excel. Integrating various systems—contract management, inventory management, supplier portals, etc.—makes Improving inventory management.

Inventory Management 59

Inventory Management Supply Chain Management Data Entry Labor Costs 59

Raya Contact Center

SEPTEMBER 6, 2021

Raya CX added a strong digital suite of services and is proudly serving some of the anchor brands across multiple verticals like e-commerce, FSI, automotive, technology, and others. “I I am thrilled about joining Raya CX.

E-Commerce 52

E-Commerce Business Process Outsourcing Offshoring Customer Support 52

TTEC

SEPTEMBER 10, 2021

recruiting, onboarding and training), technology, consulting and implementation services. For companies that are looking to integrate different solutions, service providers, and technology platforms with a unified plan, a managed services provider is the better choice.

Managed Services 52

Managed Services Outsourcing Service Management 52

TTEC

SEPTEMBER 7, 2021

Key takeaways: The contact center landscape relies on one-to-one communication, and technology is helping facilitate that at scale. So, that hasn't changed, but our callers have absolutely changed, and the technology. So, I say from my perspective, the technology has changed and the customer expectations have changed.

Customer Service 52

Customer Service Call Center Service Analytics 52

Anexa

SEPTEMBER 5, 2021

We integrate technology, seamless processes and human talent to achieve customized (and customerized!) With an eye on always aligning your customer with your brand and first contact resolution, there is clearly a reason that Anexa was named as a finalist in the 2021 Customer Centricity World Series!

Customer Service 52

Customer Service Outsourcing Service BPO 52

Infosys Consulting

SEPTEMBER 7, 2021

Network technologies have made significant headway into reducing lag, buffering, and increasing quality. Enhanced phygital experiences: Provide better services through technology to assist customers with pre and post-performance experiences by integrating with way-finding, parking, and mapping technology.

Retail 52

Retail Robotics Process Automation Global Management Consulting Collaborations 52

Anexa

SEPTEMBER 5, 2021

For one thing, technology has exploded to the point that companies are modernizing their architecture and moving to the cloud. The post How To Make Customer Satisfaction Your KPI – Enter Technology & BPO / Outsourcing Companies first appeared on Anexa BPO. So how to tap into this old-made-new phenomenon of consumerism?

BPO 40

BPO Outsourcing Administrative Business Process Outsourcing 40

Frevvo

SEPTEMBER 7, 2021

Native integrations with apps like Slack, Dropbox, Zoom, and Tableau help you turn this platform into a productivity powerhouse. It integrates easily with tools like Google Calendar, Calendly, Slack, and Zapier, so that sending meeting invites becomes an automated process. Google Keep integrates with Google in a number of ways.

Out-Tasking 52

Out-Tasking Automation Collaborations Software 52

Anexa

SEPTEMBER 5, 2021

Admittedly, these services require investments in technology and organizational structure, and this is where cutting-edge customer service outsourcing companies can become a valuable and trusted business partner.

Outsourcing 40

Outsourcing Right-Sizing Service Customer Service 40

Magellan Solutions

SEPTEMBER 5, 2021

This is where technology can help. A hybrid call center integrates the functions of an inbound and outbound call center. Hybrid call center models can be implemented in a variety of ways, utilizing a variety of technologies. At Magellan Solutions, we combine technology such as ACD, CRM, and IVR with agent skills.

Customer Service 40

Customer Service Call Center Service Sales 40

Magellan Solutions

SEPTEMBER 6, 2021

They can also help with technical issues, such as website security and payment protection, web app integration, troubleshooting, authoring tags, and frequent checkups. At Magellan Solutions, we combine technology such as ACD, CRM, and IVR with agent skills. Virtual assistants can now develop WordPress websites that are mobile-friendly.

Service 52

Service Administrative BPO Out-Tasking 52

Influx

SEPTEMBER 8, 2021

Outsourced call centers today are dynamic, sophisticated, and provide trained agents distributed worldwide, with human-powered technology to deliver customer support seamlessly, 24/7. A world apart from their counterpart of the past. Specialized customer support companies such as Influx have been trusted partners for hundreds of brands.

Call Center 52

Call Center Outsourcing Customer Support Flexibility 52