PACE New Features: Sentiment Analysis, Scheduled Reports, and More!
Perficient Digital Transformation
DECEMBER 27, 2021
Scheduled Reports: Contact Center supervisors and managers can now get the data they need when they need it by configuring reports to be automatically emailed to them. Static Tabs display even when agents are not handling an active contact. Update Contact. And There is More! Hour Overwrites Manger. Holiday Management.
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