Mon.Jun 06, 2022

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DWS Raided For Greenwashing. Who’s Next?

Forrester Digital Transformation

Law and order is coming to the wild west that has been investment ESG. Last week, agents from the German financial supervisory authority raided DWS – Deutsche Bank’s asset management subsidiary, on suspicion of greenwashing. Other asset management companies should not rest easy, either; both regulators and enforcement bodies are cracking down on over-optimistic labels, […].

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Today in Global Small Business: The iOS App Economy

The Global Small Business Blog

©iStock/Blue Planet Studio What's affecting me, my clients, my colleagues and other global small business owners: Smaller and emerging developers find global success on the App Store – showing the iOS app economy continues to grow. How to build resilience in emerging economies ? Support global small businesses. Staying global: 3 steps. Quote of the week: “I'm rarely invited to start-up parties, but who cares about their trinkets and apps anyway?

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Mobile App Developments Services

Groove Technology

The global mobile application market was worth USD 154.05 billion in 2019 and is expected to grow at a 11.5 percent CAGR from 2020 to 2027. It’s expected that the demand for mobile app development will rise in the next few years because more people have smartphones and use the internet, and more apps are being made that use machine learning and artificial intelligence.

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The US Customer Experience Index, 2022, Shows That Brands Struggled During The Past Year

Forrester Digital Transformation

Forrester’s Customer Experience Benchmark Survey, US Consumers, 2022, reveals that CX quality in the US has fallen back to early-2020 levels, reversing gains made in 2021.

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How to Stay Competitive in the Evolving State of Martech

Marketing technology is essential for B2B marketers to stay competitive in a rapidly changing digital landscape — and with 53% of marketers experiencing legacy technology issues and limitations, they’re researching innovations to expand and refine their technology stacks. To help practitioners keep up with the rapidly evolving martech landscape, this special report will discuss: How practitioners are integrating technologies and systems to encourage information-sharing between departments and pr

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The importance of purpose: An interview with Acha Leke

McKinsey and Company

A senior partner in McKinsey’s Johannesburg office and chairman of the firm’s Africa region shares his views on purpose, untraditional paths, and why people must be not only good mentors but also good protégés.

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US B2B E-Commerce Will Reach $3 Trillion By 2027

Forrester Digital Transformation

This report outlines the potential of the US B2B e-commerce space across 11 durable and nondurable product categories, with historical data going back to 2008.

More Trending

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Refky on the transformation of the BPO Industry and the Key to RAYA CX’s Success

Raya Contact Center

In an interview on the show Shoghl 3ali on the Egyptian channel CBC with host Dina Abdelkarim, our CEO, Ahmed Refky shed light on the transformation of the call center industry to the customer experience model and the secret to RAYA CX’s success of over 20 years. Highlights from the visit of the Minister of Youth and Sports, HE Dr. Ashraf Sobhy, while he was inspecting the “City Club” customer service center at RAYA Contact Center.

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Top RPA Use Cases in Finance and Accounting

V-Soft Consulting

After adopting RPA in finance , what are the positive changes a company can expect? RPA can handle data, manage processes, save time, and minimizes errors. Let’s take a look at some RPA use cases in finance and accounting to get a better idea of how well RPA can help your business grow well.

Finance 98
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How Has Brexit Affected Business in Ireland?

Globalization Partners

As of the beginning of 2021, the United Kingdom (UK) has officially left the European Union (EU). This exit is commonly known as Brexit and has complicated business relationships and economic matters in Ireland, which remains a full member of the EU. In January 2021, for instance, imports into Ireland from the UK dropped by 65 percent from the previous year as Ireland contended with new customs requirements alongside Covid-19 restrictions.

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Building products in the digital age: It’s hard to ‘get smart’

McKinsey and Company

Opportunity or threat? Innovation is perceived as a double-edged sword in the building products sector, but the winners will be those who dare to take risks.

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Global Hiring Guide for Startups

Grow your startup beyond borders and boundaries. Global expansion is the ultimate goal for many startup founders. However, to successfully enter new markets and grow internationally, you need a sound and scalable global recruitment strategy. In this eBook, you’ll discover how you can gain a competitive edge over your business rivals through the latest technology, harnessing global contractors, and using a global employment platform.

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Telework vs. Remote Work: What’s the Difference?

Velocity Global

Today’s workforce has the unique ability to log on from anywhere. That means the coffee shop down the road, a coworking space in a new city, or even an Airbnb in a different country. With the growing adoption of remote work and evolution of virtual communication and project management tools, many employees are looking to work outside of the office at least one day per week.

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Startup funding in logistics: Focused investment in a growing industry

McKinsey and Company

Funding for logistics startups almost doubled in 2021—here’s where investors are focusing.

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Hyperautomation trends: 4 emerging technologies to have on your radar

Hyland

In this piece: 4 hyperautomation technology trends. What you stand to gain with hyperautomation. 5 steps to developing a resilient hyperautomation strategy. Hyperautomation is one of the most talked about trends in the business world today. The “hyper” prefix, while pointing to a higher level of automation, suggests the state of automation today needs to be even more rapid so organizations can not only keep up, but also stay ahead of the accelerating pace of change.

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Capgemini Makes a Splash at the Salesforce World Tour DC

Capgemini

Capgemini Makes a Splash at the Salesforce World Tour DC Capgemini 2022-06-06. Capgemini Government Solutions (CGS) participated in full force at the first stop on the Salesforce World Tour in Washington DC. Salesforce brought together thought leaders and innovators to highlight how they have grown into a platform which is fully equipped to serve the government in a wide variety of contexts.

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ABM Evolution: How Top Marketers Are Using Account-Based Strategies

In times of economic uncertainty, account-based strategies are essential. According to several business analysts and practitioners, ABM is a necessity for creating more predictable revenue. Research shows that nearly three-quarters of marketers (74%) already have the resources needed to build successful ABM programs.

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SEBPO Announces Key Executive Appointments  

SEBPO

Press Release. Company Celebrates 16 th Anniversary??? . June 6, 2022 – Marlton, NJ – SEBPO, a leading global outsourcing partner, announces the addition of several key executives to further bolster its leadership team. Brian Anderson has been promoted to Chief Financial Officer, and Lauren Kochan has been promoted to Chief Revenue Officer. These appointments come on the heels of SEBPO’s 16 years of success in the business process outsourcing industry.??.

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Unleashing the Power of AI for Business Transformation

Intelligent Sourcing

Though enterprises across industries understand AI’s possibilities and potential in driving business transformation, they struggle to efficiently implement and scale AI adoption. Often, this gap results from their traditional mindset of considering AI implementation to be a technology project. Enterprises must understand the role and significance of each enterprise pillar (people, processes, and technology) and […].

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Capgemini Makes a Splash at the Salesforce World Tour DC

Capgemini

Capgemini Government Solutions (CGS) participated in full force at the first stop on the Salesforce World Tour in Washington DC. Salesforce brought together thought leaders and innovators to highlight how they have grown into a platform which is fully equipped to serve the government in a wide variety of contexts. World Tour DC was held in the Walter E Washington Convention Center decorated to the nines in Salesforce’s campground aesthetic.

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Beyond the distribution center

McKinsey and Company

New fulfillment models are reinventing retail operations to keep up with customer demand.

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Top 7 Global Employment Challenges

The benefits of expanding internationally are endless, especially if you approach it the right way. However, there are pitfalls along the way that can slow down progress. Global expansion brings many opportunities for companies —business growth, brand-building in new markets, and access to diverse talent pools worldwide. However, international growth can come with challenges.

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How To Expand Your Customer Reach With Outbound Call Center

Magellan Solutions

Business growth can be done through expanding your customer reach. Others do it through social media, inbound marketing, advertising, and many more. Perhaps the idea of outsourced outbound sales calls has already crossed your mind, but you are still unsure of the benefits your business stands to gain when you do so. Or you may be hesitant because you believe that whatever the agents in an outbound call center will do, your own, in-house receptionist can do as well. .

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This Month at SIG – June 2022

SIG Speaks

As the first half of 2022 comes to a close, procurement faces the reality of inflation and what that means for their supply chains. We have a host of resources, insights and events to get you prepared. June CPO & Executive Virtual Series. SIG's CPO & Executive Virtual Series is an opportunity for the most senior procurement executives to gather with their peers in an interactive virtual environment to discuss their most pressing issues.

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How Does BPO Service Provider Play an Important Role in the Growth of Revenue?

Go4Customer

Almost everyone is familiar with the term BPO services in today's world. Agree? But still, several peoples are fuzzy about exactly what BPO (business process outsourcing) is? Even more, people don?t know how will business process outsourcing services will their business toward growth. Every successful organization has the ability to adapt, know how to deal with problems, and also find more efficient and effective ways to pe.

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BPO Locations in the Philippines

Magellan Solutions

Exploring the Philippines BPO Geography. The Philippines has 7,640 islands that have different cultures. The diversity is evident because of the various ethnicity in different regions. It is the reason why foreign corporations love to outsource in the country. The Philippines BPO has the reputation of being flexible in any industry. The call centre companies came from different regions of the country.

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ABM Success Recipe: Mastering the Crawl, Walk, Run Approach

Shifting to an account-based marketing (ABM) strategy can be both exciting and challenging. Well-implemented ABM motions build engagement with high-value accounts and drive impactful campaigns that resonate with your audience. But where do you begin, and how do you progress from crawling to running? Watch now as Demand Gen experts delve into the essentials of each stage of the ABM process.

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Key Drivers of Impact Sourcing | Market Insights™

Everest Group

Impact Sourcing. VIEW THE FULL REPORT.

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Supply Chain-as-a-Service (SCaaS): Definition, Benefits, Barriers to Adoption | Market Insights™

Everest Group

Supply Chain-as-a-Service (SCaaS). VIEW THE FULL REPORT.

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Key Third-party Providers Supporting the Adoption of Digital Technologies in SCM | Market Insights™

Everest Group

Digital Technologies in SCM. VIEW THE FULL REPORT.

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Healthcare Payer BPS Market: Automation Adoption, Potential, and Technologies | Market Insights™

Everest Group

Healthcare Payer. VIEW THE FULL REPORT.

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Global Hiring Guide: Top Emerging Fintech Hubs

The fintech industry is growing exponentially — in the first quarter of 2022, the sector saw a 182 percent increase in tech job growth. However, experts are warning that local candidates to fill those roles may become scarce in certain areas. In fact, according to a report from Korn Ferry, by 2030, more than 85 million jobs could go unfilled across three major industries: telecommunications, manufacturing, and technology.

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Healthcare Payer BPS Market: Key and Emerging Delivery Locations | Market Insights™

Everest Group

Healthcare Payer. VIEW THE FULL REPORT.

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Impact Sourcing Specialist Delivery Spectrum | Market Insights™

Everest Group

Impact Sourcing. VIEW THE FULL REPORT.

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Impact Sourcing Market Ecosystem | Market Insights™

Everest Group

Impact Sourcing. VIEW THE FULL REPORT.

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Broad-based BP Providers are Expanding Geographic Footprints and Capabilities to Deliver SCM Services | Market Insights™

Everest Group

SCM Services. VIEW THE FULL REPORT.

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How Intent Data Helps Marketers Convert A-List Accounts

One of the biggest challenges for any B2B marketer is understanding your prospects’ next move — who is most likely to buy and when. Without these insights, marketing campaigns can feel more like guesswork, with high investment and little return. We’re here to tell you there’s a better way. By tracking buyers’ digital footprints and online activity, such as website visits, product reviews, and spikes in content consumption, you can engage prospects with a message that really resonates.