The Global Small Business Blog
SEPTEMBER 14, 2023
©iStock/metamorworks Does globalization need a revamp? Find out via a video from Robin Niblett, Distinguished Fellow, Chatham House – published by World Economic Forum.
Perficient Digital Transformation
SEPTEMBER 14, 2023
Discovering Sitecore PowerShell Reports Sitecore PowerShell is a popular and powerful module that can be used as a development accelerator. It allows Developers, Content Authors, and Marketers to automate various tasks like content creation, audits, correction, etc. Apart from infinite possible usage with custom scripts, SPE already has provided a lot of ammunition in existing package.
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Everest Group
SEPTEMBER 14, 2023
Digital Adoption Platforms (DAP) Enterprises are increasingly evolving into digital-first businesses to remain competitive and future-ready. However, realizing value from digital transformation efforts can prove challenging when users lack the necessary training and resources to effectively utilize new technologies. In this context, organizations are turning to Digital Adoption Platforms (DAPs) as powerful tools to bridge the gap between technology and users, ensuring seamless adoption and learn
Unosquare
SEPTEMBER 14, 2023
The life sciences industry leverages various software solutions to provide better patient care, streamline operations, and enhance medical research. It’s more critical than ever to delve into the vital roles played by software in the healthcare industry. In today’s post, we will unravel the intricacies surrounding the software solutions intended to make waves in the healthcare sector in 2024.
Advertiser: Paycor
Structured interview questions are a valuable tool for reducing bias in hiring. They help: Ensure all candidates are asked the same questions in the same way Level the playing field so all candidates have a fair chance of being successful Improve credibility, reliability, and validity Download the guide to get the most out of your interview questions!
Magellan Solutions
SEPTEMBER 14, 2023
Are you looking for ways to keep your customers engaged with your business? Consider incorporating support services as a solution! 75% of customers prefer contacting customer service via phone , according to a survey conducted by Zendesk. Additionally, 79% of them find phone support satisfying. These findings highlight the importance of having a support service.
V-Soft Consulting
SEPTEMBER 14, 2023
Artificial Intelligence (AI) has fascinated computer scientists, visionaries and even the general population for decades. So much so that for years AI has been a regular plot device of several science fiction novels, television shows and movies. However, AI is no longer a fancy buzzword, it is a technology with widespread applications in various aspects of our daily lives.
Global Sourcing Brief brings together the best content for outsourcing professionals from the widest variety of industry thought leaders.
Intelligent Sourcing
SEPTEMBER 14, 2023
One of the things that doesn’t get spoken about enough is the positive impact our industry provides. There are countless articles on how outsourcing is responsible for Job losses, Data breaches and poor working conditions but very little about the life changing opportunities it offers to marginalised communities globally. The term outsourcing is often linked […] The post Impact Sourcing Report 2023 – Let’s make an impact together appeared first on Intelligent Sourcing.
Everest Group
SEPTEMBER 14, 2023
Positive employer brand perception is crucial to attract and retain top talent in today’s dynamic environment. How current and potential employees view the organization’s brand is critical to business success. Gain insights from our research on best practices by leading Global Business Services (GBS) organizations who have created a superior employer brand perception in this blog.
Intelligent Sourcing
SEPTEMBER 14, 2023
Jon Yarlett is the founder and COO of Intelligent Sourcing magazine. He recently founded a new trade association focused on impact sourcing titled the Impact Sourcing Alliance. The role of the new alliance is to support the education and information sharing of Impact Sourcing globally across the broad BPO and CX community. Jon is an old friend of […] The post Jon Yarlett – Impact Sourcing Alliance – The Role of Impact Sourcing In BPO and CX appeared first on Intelligent Sourcing.
Everest Group
SEPTEMBER 14, 2023
Embraced by top tech companies, Objectives and Key Results (OKRs) help establish high-level measurable goals based on ambitious trackable targets. Paired with Key Performance Indicators (KPIs), these powerful tools can fuel organizational success. Discover how OKRs can benefit your business, the best practices for implementation, and how these goal-setting frameworks can work together to drive exceptional results.
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Facing a hiring surge that feels like conducting a complex orchestra? Our guide is your roadmap to harmonious high-volume hiring. In it, you’ll learn: Strategies to maintain quality while hiring at scale The real math behind agency vs. in-house recruiting Secrets to a stellar candidate experience during hiring spikes Resource optimization techniques for stretched TA teams Don't let resource constraints or market pressures derail your hiring goals.
Zinnov
SEPTEMBER 14, 2023
Client’s Challenges A prominent Europe-headquartered Telecom & Networking major was setting up an in-house Artificial Intelligence (AI) Center of Excellence (COE) within their India Global Capability Center (GCC) to cater to its diverse business lines globally. Its India center was expected to play a critical role in the global network of COEs. However, the center found it significantly challenging to access the right talent.
Everest Group
SEPTEMBER 14, 2023
Moving an IT ecosystem to the cloud can be a complex undertaking that involves a multitude of risks – from technology and regulatory challenges to internal hurdles, as well as other unexpected problems that can arise without proper planning. Understanding these potential pitfalls and developing a comprehensive plan to mitigate them will ensure enterprises reap the many benefits cloud offers.
Paysquare
SEPTEMBER 14, 2023
Businesses are a great way of making profits and earning revenues, but the major focus of a business is the clients. The products and services all depend on the customers’ demands and preferences. But the primary job to supply these products to the customers rightly is the duty of all the employees. The employees are the foundation stone for the company or the business.
Everest Group
SEPTEMBER 14, 2023
Understanding your change management approach and experience level can improve decision-making and enhance transformative practices. Our research has identified four change management personas that GBS organizations typically fall under. To find out which persona best fits your organization, read on. Change management is necessary within Global Business Services (GBS) organizations.
Advertiser: Paycor
HR leaders drowning in paperwork struggle to meet C-suite's strategic expectations. Burnout and high turnover plague the field, with 95% feeling overwhelmed. This guide explores how the right tools can free HR from admin tasks and empower them to become the strategic leaders they’re meant to be.
Globalization Partners
SEPTEMBER 14, 2023
India’s continued rise in the tech world is driven, in no small part, by its dynamic workforce. It’s no surprise that several international tech giants like Google, Apple, Amazon, Intel, and IBM have established themselves in the country – and this trend is only expected to grow. In fact, in FY 2021-2022, India received its highest annual foreign direct investment (FDI) inflow of USD 83.57 billion.
Everest Group
SEPTEMBER 14, 2023
Understanding your change management approach and experience level can improve decision-making and enhance transformative practices. Our research has identified four change management personas that GBS organizations typically fall under. To find out which persona best fits your organization, read on. Change management is necessary within Global Business Services (GBS) organizations.
UnaTerra
SEPTEMBER 14, 2023
With housing costs ever increasing around the globe, affordable housing is essential for every Kenyan citizen today and to help alleviate the pressure of dramatically increasing housing costs in Kenya’s urban areas, employees and employers will pay a mandatory levy to finance the construction of affordable housing. The Treasury has come up with a plan […] The post Kenya: Affordable Housing Levy appeared first on Cintra Global.
Everest Group
SEPTEMBER 14, 2023
LINKEDIN LIVE The Trailblazers in the Ecosystem: Levers of Innovation, Growth, and Resilience View the event on LinkedIn, which was delivered live on Thursday, September 14, 2023. Everest Group and nasscom will host a dynamic LinkedIn Live event spotlighting the achievements, best practices, and success stories from a few of the 2023 nasscom GCC award winners in the Rising Star and Innovation with Impact categories.
Speaker: Joe Sharpe and James Carlson
Payroll optimization can be one of the most time-consuming and complex factors of small business management. Yet, organizations that crack the code on streamlining employee compensation often discover innovative avenues for growth. With the right strategies in place, outsourcing and streamlining payroll processes can result in substantial time and resource savings.
Perficient Digital Transformation
SEPTEMBER 14, 2023
Introduction: Crafting effective and reliable test cases can be a complex endeavor, especially when dealing with dynamic web elements and evolving user interfaces. Here’s Selectors Hub’s TestCase Studio – a tool that empowers testers to build efficient and resilient test suites. In this blog, we will explore the features and benefits of Selectors Hub’s TestCase Studio and understand how it can help your test case creation process.
Everest Group
SEPTEMBER 14, 2023
Webinar Gamification: Unleashing the full potential of your contact center agents September 14, 2023 12:00 PM EST | 9:00 PM ISTST Everest Group’s Chhandak Biswas will join a webinar to discuss how gamification can transform the customer experience management (CXM) landscape and create a motivated, high-performing workforce.
Perficient Digital Transformation
SEPTEMBER 14, 2023
Introduction Effective collaboration is the cornerstone of successful software development and testing projects. Virtuoso, with its powerful capabilities, is not just a tool for creating and executing tests; it’s also a platform that enables teams to work together seamlessly. In this guide, we’ll explore how to manage projects and share resources effectively in Virtuoso.
Go4Customer
SEPTEMBER 14, 2023
In the realm of healthcare, appropriate organization of medical records substantially aids in the provision of timely patient care. However, data entry tasks may become too much for day-to-day operations, especially when employees must prioritize more critical matters. As a result, many healthcare businesses prefer to automate their information-handling operations through the use of business process outsourcing (BPO services) provide.
Advertiser: Paycor
A process checklist is a valuable tool for any HR professional to help ensure that all tasks are completed on time and accurately and improve communication and collaboration among team members.
Perficient Digital Transformation
SEPTEMBER 14, 2023
“I’ve learned that people will forget what you said, people will forget what you did, but people will never forget how you made them feel.” — Maya Angelou, poet and writer I use the above quote when teaching clients about the best practices of effective web writing for healthcare. It’s a good gut check for expectation setting. And it underscores the importance of word choice in our content.
Go4Customer
SEPTEMBER 14, 2023
In today's fast-paced corporate realm, where customer engagement and sales approaches have extensively grown, outbound call center services have emerged as a crucial element in ensuring success. These offerings range from prompt client contact to sales calls and market analysis. In a world where personalized communication and effective customer interactions are essential, outbound contact center services play a crucial role in devel.
SIG Speaks
SEPTEMBER 14, 2023
SIG University Certified Sourcing Professional (CSP) program graduate Heather Frazer discusses how TCO is a great tool that will help capture the entire potential for cost savings and risk and how it is increasingly important for procurement organizations to secure reliable data. As a procurement specialist, understanding the concept of the total cost of ownership (TCO) and how it applies to sourcing initiatives is crucial in making an informed procurement decision.
IBM Services
SEPTEMBER 14, 2023
Figure 1: IBM Cloud connected to other clouds and enterprise networks. As enterprises modernize and migrate workloads to IBM Cloud, they often run into requirements that certain components of their application workloads to run on other cloud service provider networks. These requirements create a technical challenge for enterprises—especially in regulated industries (e.g., insurance, banking, healthcare, etc.)—to establish secure and reliable connectivity between the multicloud applic
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The first report from Gallagher’s 2024 US Workforce Trends Report Series, includes data from 3,500+ employers who participated in the 2024 US Benefits Strategy & Benchmarking Survey. The report provides benchmarks for benefits, HR and people strategies to help organizations thrive. Organizations continue to rank retention as the top priority for HR, and second highest for operations.
Perficient Digital Transformation
SEPTEMBER 14, 2023
The Requirement There was a requirement to give users the ability to switch the themes of the site. We can have multiple use cases to switch the theme of the site as mentioned below and provide a better user experience. We can show a pop-up on the home page with a message like “Do you want to experience a new design, please click here” This option would change the theme.
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