Redial

MARCH 18, 2021

There is a way to keep clients engaged and loyal through every interaction; this includes a highly focused detail on the service provided, which can be easily achieved through omnichannel customer service. It is no secret that 90% of clients have consistent channels while 75% of online customers expect assistance within 5 minutes [1] ; these numbers put it upfront that integrating omnichannel customer support in your business is a game-changer.

Customer Support 130

Customer Support Customer Service Call Center BPO 130

Automation Anywhere

MARCH 18, 2021

The world of work is changing. As intelligent automation extends through your business, you’ll find employees embracing it—and being happier as a result. Forbes found by surveying more than 300 global executives that deploying intelligent automation—RPA plus artificial intelligence (AI)—increases satisfaction at businesses (92%). And 52% said that employee satisfaction increased by 15% or more after implementing intelligent RPA.

Automation 98

Automation Sourcing Government Jobbing 98

Velocity Global

MARCH 18, 2021

2020 was a year of historic success for special-purpose acquisition companies (SPACs) in the United States. Due to market volatility caused by the COVID-19 pandemic, companies going public looked for faster, more risk-averse alternatives to IPOs—and increasingly turned to SPACs. . Now, the SPAC craze is hitting Europe, with Amsterdam emerging as the continent’s epicenter for deals.

Marketing 52

Marketing Flexibility Banking Finance 52

Avasant

MARCH 18, 2021

Press Releases. Cybersecurity Services: Moving From Cyber Prevention To Cyber Resilience. Los Angeles, March, 2021. he pandemic is accelerating distributed service architectures, which is driving changes to the security landscape. Changes in working practices are exposing different attacks, altering the types and severity of threats an organization is exposed to.

Cybersecurity 52

Cybersecurity Service Analytics Automation 52

Advertiser: ZoomInfo

Marketing technology is essential for B2B marketers to stay competitive in a rapidly changing digital landscape — and with 53% of marketers experiencing legacy technology issues and limitations, they’re researching innovations to expand and refine their technology stacks. To help practitioners keep up with the rapidly evolving martech landscape, this special report will discuss: How practitioners are integrating technologies and systems to encourage information-sharing between departments and pr

Marketing

Magellan Solutions

MARCH 18, 2021

Magellan Solutions as a medical insurance bpo. Health insurance companies make up a massive segment of the U.S. economy. It is a $1.1 trillion dollar enterprise currently. The steady growth has been recorded at 2.9 percent each year on average from 2015 to 2020. . The US currently houses more than 900 health insurance companies. However, the health insurance industry is dominated by: Anthem.

Healthcare 52

Healthcare BPO Call Center Service 52

Avasant

MARCH 18, 2021

Press Releases. Avasant and NASSCOM’s report Digital Enterprises 2020-2021: A New Order Out of Chaos analyzes new drivers of change across customer behavior and workforce transformation. Los Angeles, March, 2021. Over the past few years, enterprises have been sailing the digital transformation voyage at their own pace. But due to the coronavirus, they were forced to accelerate their initiatives.

Advisory 52

Advisory Manufacturing Retail Cybersecurity 52

Avasant

MARCH 18, 2021

Press Releases. Unleashing The Potential Of Internet Of Things In The New Normal. Los Angeles, March, 2021. The global pandemic has accelerated the push for IoT technology in many sectors including retail, manufacturing, and healthcare. New IoT use cases are leading to growth, especially in the Industrial Internet of Things (IIoT) and Internet of Medical Things (IoMT).

Research 52

Research Reduced Costs Retail Manufacturing 52

Blue Ocean

MARCH 18, 2021

In this article, we share a first-person experience from our Vice President, Client Services, Susan Preiss. She explores the tale of two customer experience scenarios, comparing online versus in-person customer experiences in the quest to buy a new car. The takeaways for the world of customer care are tangible and actionable. Read on! Vehicle Shopping: A Family Affair.

Finance 52

Finance Retail Banking Jobbing 52