Infosys Consulting

MARCH 20, 2023

Share your ideas! Do you have a secret talent for graphic design and know how best to improve decks? Was there a software you used in your previous job that you know could elevate your current company’s processes? Do you have an idea of how to better track certain KPIs?

Business Process Outsourcing 52

Business Process Outsourcing Finance Design Shared Services 52

SIG Speaks

SEPTEMBER 17, 2021

It might be peripheral to their defined job description, lack alignment with business unit executives on the importance of these activities, or insufficient data and knowledge about operational aspects of the contracts they own. This is where an appropriately staffed shared services team can add a lot of value to the organization.

Risk Management 40

Risk Management Risk Management Management Shared Services 40

Everest Group

OCTOBER 23, 2023

Step 6: Establish the right organizational structure for change management Design a suitable organizational structure with fixed and variable staffing, dedicated full-time equivalents (FTEs) for methodology development, and ongoing change monitoring within the enterprise. Avoid hiring resources who lack strong change management capabilities.

Global Business Services 64

Global Business Services Management Service Research 64

Everest Group

OCTOBER 18, 2021

Job description. IT-focused (Apps or Infra) solution design / price to win / deal management teams within Tier 1 IT service providers. Ability to understand market trends in outsourcing, shared services, and/or offshoring industry preferably in the areas of solution development and commercial structuring of deals.

Advisory 40

Advisory Offshoring Sourcing Sales 40

Everest Group

MARCH 31, 2022

The Russian military action in Ukraine has already significantly impacted thousands of services jobs in this region, but the potential reverberations to nearshore European countries and the larger global services industry could be far more damaging – making it essential to integrate geopolitical risk management in your decision-making now.

Risk Management 52

Risk Management Risk Management Nearshoring Cybersecurity 52

Everest Group

SEPTEMBER 21, 2021

The Global 1000 – the largest and most complex companies of the world – use our services to guide their journeys to achieve heightened operational and financial performance, accelerated value delivery, and high-impact business outcomes. Job overview. Founded in 1991, we serve clients around the world.

Global Sourcing Advisory 40

Global Sourcing Advisory BPO Advisory Strategic Sourcing 40

Premier BPO

AUGUST 3, 2021

It’s the cost model you need to assess; dedicated teams bill hourly, while shared teams typically bill transactionally. Culture: Dedicated teams can focus on your clients, culture, and everyday running of things, while shared teams focus on multiple clients at the same time. Shared Service Team. Dedicated Team Model.

BPO 52

BPO Right-Sizing Outsourcing Out-Tasking 52

Everest Group

SEPTEMBER 13, 2022

Tasks like design work, planning, and strategizing that require teamwork and are difficult to perform in regular virtual modes can be done more effectively with creative virtual tools within the metaverse. When working in the metaverse, employees work in different environments than their homes, providing a barrier between jobs and leisure.

Collaborations 52

Collaborations Operational Costs Flexibility Jobbing 52

Zinnov

AUGUST 30, 2022

During the COE setup process, it is important to identify the job roles that the COE will need, apart from the leadership team already present. Centers of Excellence are designed to improve the expertise throughout the organization, agnostic of geographical location or business unit. Design Phase. Value Proposition.

Government 98

Government Flexibility Efficiency Human Resources 98

Magellan Solutions

MARCH 4, 2020

Some of the most common outsourced services are data processing, photo editing, e-commerce management , website design, and search engine marketing. While a shared-services center in Bangalore provides back-office services to Oracle subsidiaries. This is because of the company’s plan to move 450 jobs to India.

Outsourcing 64

Outsourcing Call Center E-Commerce BPO 64

Magellan Solutions

MARCH 20, 2020

An order taking call center is a service designed to handle calls and meet the communication needs of customers. Agents take orders, answer inquiries, and provide post-purchase customer service. They even incentivize their top performing agents to motivate them with their jobs. What is an Order Taking Call Center?

Call Center 52

Call Center BPO Outsourcing Customer Service 52

Magellan Solutions

JULY 11, 2021

PROS: Magellan Solutions offer a shared service team that is more affordable compared to a dedicated call center team. Aside from telemarketing Philippines outbound call center service, Magellan Solutions could provide several BPO services like inbound call center and back-office support. Affiliation. Company Culture.

Call Center 52

Call Center BPO Outsourcing Business Process Outsourcing 52