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The Differential Cost – Co-Sourcing vs. Internal Hiring

Premier BPO

Organizational transformation and sales growth are a top priority for companies today, causing a drive towards differential costs for decision-making. Fixed cost refers to the amount that is unaffected by any number of goods or services for any period of time. Premier BPO’s Differential Cost for Co-sourcing.

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Change Management/Sourcing Change Management

SIG Speaks

SIG University Certified Sourcing Professional (CSP) program graduate Andrew Beck shares the difficulties associated with change management in sourcing and how it can help improve inefficiencies. The sourcing lead ensured buy-in from the plant's critical stakeholders for the food service change by clearly communicating the industry.

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Turn Your Contact Center Into a Revenue Center

Perficient Digital Transformation

When will the service technician arrive? These are all common questions lobbed into customer service centers. Trillion in global lost sales for retailers. The combined expertise and experience of your senior contact center staff and your SMEs offer a unique premium service to your market. Where’s my order?

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Only 3 Days Left to Register for the 6th Annual Global Small Business Forum (Virtual)

The Global Small Business Blog

Discussions will cover dealing with cultural, regulatory and legal issues; sharing best practices; uncovering challenges and how they are resolved; wrestling with global supply chain issues; entering new overseas markets, finding new sources of supply, revealing lessons learned from the pandemic and more.

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Watsonx: a game changer for embedding generative AI into commercial solutions

IBM Services

Watsonx gives organizations the ability to refine foundation models with their own domain-specific data to gain competitive advantage and ensure factual grounding to external sources of knowledge. Customer service has leapfrogged other functions to become CEOs’ top generative AI priority.

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Meet the Premier BPO team to Elevate your CX. Join our breakout session at Call & Contact Center Expo U.S. Don’t miss out!

Premier BPO

Event Overview: Call & Contact Center Expo 23 USA is the leading customer service, business intelligence, and contact center networking event. Speaking Session: Our executives will also share success stories in a session about how we have helped our clients “Maximize their partner relationship through co-sourcing versus outsourcing”.

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PCI Certified Outsourcer Presenting at Call & Contact Center Expo – Stand #4047

Premier BPO

Event Overview: Call & Contact Center Expo 23 USA is the leading customer service, business intelligence, and contact center networking event. Speaking Session: Our executives will also share success stories in a session about how we have helped our clients “Maximize their partner relationship through co-sourcing versus outsourcing”.