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Jira vs Servicenow Compared 2023

31 West

Are you struggling to route, track and manage requests and issues? We will be comparing Jira and ServiceNow to help you identify the right software for your service desk. Introduction to Jira Atlassian offers products for work, IT service management , agile, and DevOps. Are repetitive tasks bogging your service desk?

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New Everest Group Research on Change Management Reveals the Huge Chasm Between ‘We Should’ and ‘We Do’ in Global Business Services Centers

Everest Group

Change management viewed as critical by 75% of GBS organizations, but only 16% manage change systemically; Everest Group offers practical 12-step guide to help GBS organizations approach, staff, invest in, and manage change. . The normative view of change management is that it is situational, triggered by an event.

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Using Tailored SaaS Renewal Strategies to Drive Sustainable Growth

Premier BPO

CAGR, reaching a global market size of $462.94 Using Insights to Enhance Renewals Our data management services ensure that licenses nearing expiry are treated as sales opportunities and routed to the renewals team, creating additional revenue streams for our clients. billion by 2028.

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Process Excellence: A transformational lever to extreme automation

IBM Services

What do a Canadian energy company, a Dutch coffee retailer and a British multinational consumer packaged goods (CPG) company have in common right now? Why process excellence matters A mid-size organization will spend the equivalent of several billion U.S. dollars annually in direct or indirect procurement.

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Enterprise Application Integrations

Infosys Consulting

Co-authored by Wahid Sattar Enterprises across industries are constantly evolving their technology landscape with the number of business applications on the rise to ensure efficiency and meet end customer demands. This is vital for GenerativeAI, which needs accurate information from many sources.

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How to Overcome CX Team Turnover, Understaffing, and Seasonality

Simplr

It’s clear that building (and managing) efficient and happy CX teams are a key priority for businesses today. What are some of the biggest challenges you’re seeing right now when it comes to understaffing and turnover on CX teams? What advice do you have for hiring managers? Minimize overtime: Burn out is rampant right now.

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Busting Myths about Outsourcing with Reality

Premier BPO

They may start with a small number of employees, but as quality improves, companies slowly move up the outsourced functions, both in terms of size and complexity. Cost should not be the decision-making factor when choosing the right outsourcing partner. Rather they should adopt a right-shoring strategy.