Neo Group

JUNE 29, 2022

Neo Group releases a report featuring assessment of ESG (Environmental, Social, and Governance) adoption across select IT & Business Service Providers in a first of its kind ESG Adoption Survey in collaboration with IAOP and GSA-UK. Hemant Puthli, Partner, Neo Group says, “The findings from our survey were quite interesting.

Co-Sourcing 52

Co-Sourcing Global Sourcing Advisory Service Sourcing 52

Premier BPO

MAY 16, 2023

The exhibition covered various aspects of customer support, CX, UX, Channel Partnering, Cyber, Data & Smart Security, and Collaboration Technology. Providing a unique perspective on how the changing business landscape requires a partnership mentality, Premier BPO COO, Dave Shapiro highlighted how co-sourcing fits the narrative.

Co-Sourcing 52

Co-Sourcing BPO Call Center Customer Support 52

Premier BPO

OCTOBER 3, 2023

Event Information: – Event Name: ICMI Contact Center Expo – Date: October 16 th – 19 th , 2023 – Location: Orlando, FL, Loews Royal Pacific Resort Join Premier BPO – Your Trusted Outsourcing Partner: At ICMI Contact Center Expo, you’ll have the chance to meet our team of outsourcing specialists.

BPO 52

BPO Co-Sourcing Outsourcing Customer Service 52

Everest Group

NOVEMBER 17, 2023

Experience level agreements can foster service provider innovation and collaboration if structured with rewards for risks. While once a potent force, the XLA has lost its power as enterprises have transitioned to a penalty-only model, essentially reducing it to a standard service level agreement (SLA).

Co-Sourcing 59

Co-Sourcing Collaborations Outsourcing Sourcing 59

Premier BPO

MARCH 29, 2023

We have been laser-focused on our purpose of being a seamless extension of our client’s business and providing high-touch service, especially for first-time outsourcers. Outsourcing is Strategic While some firms look at staffing and adding “bodies”, I’ve found that our clients take a different view on outsourcing.

Co-Sourcing 52

Co-Sourcing Supply Chain Management BPO Finance 52

Premier BPO

MARCH 29, 2023

Shared Services and Outsourcing Week (SSOW) is the industry’s leading collaborative event that brings together professionals, leaders, and experts from various industries and backgrounds to share their best practices every year. The week featured prize-winning speakers and Global Business Services giants.

Shared Services 40

Shared Services Co-Sourcing Service BPO 40

Zinnov

NOVEMBER 9, 2021

To facilitate this growing demand, offshoring and outsourcing have become major business buzzwords. In this article, we will be comparing the basics of offshoring and outsourcing, finding their strengths, weaknesses, and discussing global destinations that provide exponential value. What is Outsourcing? What is Outsourcing?

Offshoring 52

Offshoring Outsourcing Out-Tasking Co-Sourcing 52

Customer Serv Outsource Smarter

DECEMBER 16, 2022

If 2020 and 2021 were years of change, transformation, and tumult in the business process outsourcing (BPO) world, how do we describe 2022 ? Outsourcing costs have been steadily rising in the U.S., The nearshore region consists of 26 countries throughout Latin America and the Caribbean that offer BPO services to U.S.

BPO 52

BPO Outsourcing Nearshoring Call Center 52

Magellan Solutions

AUGUST 31, 2022

10 EXAMPLES OF BAD OUTSOURCING AND HOW TO AVOID THEM . Due to the exponential rise of information technology (IT) over the past ten years, it is now necessary to offer IT goods and services using ever-cheaper methods. But as perfect as outsourcing sounds, it still poses risks and that is inevitable. . TAKE NOTE: . CASE STUDY.

Outsourcing 75

Outsourcing Banking Offshoring Out-Tasking 75

NoonDalton

NOVEMBER 28, 2022

The expansion and effectiveness of outsourcing have given rise to the term “rightsourcing” Rightsourcing is about selecting the best source to deliver the services you need, staying true to the fundamental term “right” within the buzzword. It quite literally means “choosing the correct source.” .

Co-Sourcing 52

Co-Sourcing Outsourcing Nearshoring Sourcing 52

Premier BPO

SEPTEMBER 8, 2023

Power, The Future of the Contact Center with Mark Miller, Practice Leader, Customer Service Advisory J.D. We’ve rounded up the important sessions, so you won’t miss out on some helpful learning and collaboration opportunities. Director, Customer Experience Ascena Retail (Ann Taylor, LOFT & Lane Bryant).

Co-Sourcing 52

Co-Sourcing BPO Retail Advisory 52

Premier BPO

OCTOBER 9, 2023

In the fast-paced world of customer service and contact centers, staying ahead of the curve is essential for success. Dedicate focused time to immerse yourself in the realm of contact centers and customer service, catapulting your contact center strategy towards excellence. Ready to take the first step towards outsourcing success?

BPO 52

BPO Co-Sourcing Outsourcing Customer Service 52

Premier BPO

SEPTEMBER 21, 2023

The widespread forum serves as a go-to consumer service & customer care platform in the U.S. It provides collaborative opportunities for industry leaders, businesses, professionals, and members of SOCAP International alike. They highlight the effectiveness of offshore outsourcing in achieving high-quality results.

BPO 52

BPO Co-Sourcing Collaborations Customer Service 52

The Scalers

NOVEMBER 30, 2022

A slow roll-out of new products and services can negatively affect a company’s bottom line, but keeping up with consumer demands is challenging. Some, unfortunately, had this experience with offshore development service providers. And because English is the primary language of the industry, collaboration is much easier.

Offshoring 89

Offshoring Co-Sourcing Engineering E-Commerce 89

31 West

JULY 22, 2022

Out of 50 clients affected in this data breach that included top brands of retailers, financial institutions like JPMorgan Chase & Co., Best buy co., For instance, one of their clients, Dallas company, was providing email services to other 2500 companies. Phishing emails targeted 100 service providers. Compliance.

Co-Sourcing 130

Co-Sourcing Government Cybersecurity Software 130

SIG Speaks

MARCH 30, 2023

SIG University Certified Sourcing Professional (CSP) program graduate Krollus Asaad shares how important it is to find trust in your procurement team and your business. On week eight (8) of my Certified Sourcing Professional (CSP) Program, I was introduced to the What’s In It For We mindset. That, my friends, is trust.

Co-Sourcing 40

Co-Sourcing Supply Chain Management Sourcing Banking 40

SEBPO

APRIL 26, 2021

Marlton, NJ – April 26, 2021 — SEBPO, a leading global outsourcing partner to many of the world’s largest advertising, media, and technology companies, today announced that is celebrating 15 years of success in the business process outsourcing industry. Those are all great aspects of a good partnership.”.

Co-Sourcing 52

Co-Sourcing Global Outsourcing Outsourcing Professionals Business Process Outsourcing 52

CGS Inc

MAY 25, 2023

Panelists in the session included industry veterans Brett Mathes, Carhartt Director of Supply Chain Services and Paul Magel, CGS President of Application Solutions and Technology Outsourcing. All session panelists agreed that the need is for much more than retailer co-investments; it's primarily about the importance of collaboration.

Retail 52

Retail Manufacturing Co-Sourcing Nearshoring 52

Premier BPO

JULY 11, 2023

When ways of working are changing and managing remote workers is not a core competency, business leaders can turn to options such as outsourcing to a co-sourcing partner. Outsourced onshore or offshore workers serve as an extended team, fitting in seamlessly with the new hybrid work environment.

Reduced Overhead 40

Reduced Overhead Offshoring Co-Sourcing BPO 40

IBM Services

APRIL 25, 2024

Steps of business process reengineering for CRM include integrating customer data from disparate sources, using advanced analytics for insights, and optimizing service workflows to provide personalized experiences and shorter wait times. This can enable significant cost savings and improve profitability.

Supply Chain Management 60

Supply Chain Management Finance Human Resources Robotics Process Automation 60

The Scalers

JUNE 15, 2022

When working in collaboration with your engineers at home, an ODC team can easily collaborate to create innovative solutions. When sourcing talent in another country, it is essential to understand the local market. Understand the difference between offshoring and outsourcing. Consider co mmon concerns about ODC teams.

Offshoring 76

Offshoring Co-Sourcing Engineering Outsourcing 76

SIG Speaks

SEPTEMBER 27, 2022

SIG University Certified Sourcing Professional (CSP) program graduate Laurie Kuecker discusses how procurement leaders must change and adapt their processes to better fit their industry. The key is collaboration and honest communication. Blogger Bio: Laurie Kuecker is the Manager of Corporate Procurement at American Honda Motor Co.,

Co-Sourcing 40

Co-Sourcing Administrative Extended Teams Strategic Sourcing 40

Premier BPO

MAY 24, 2023

The widespread forum serves as a go-to consumer service and customer care platform in the U.S. It provides collaborative opportunities for industry leaders, businesses, professionals, and members of SOCAP International alike. Premier BPO’s COO also contributed by sharing exclusive insights as a featured panel speaker.

Offshoring 52

Offshoring BPO Co-Sourcing Outsourcing 52

SIG Speaks

JULY 28, 2021

The company had an extensive outsourcing presence in India for years but recently had been adversely affected by cost overruns, under-performing contractors, and poor resource management processes. The objectives established for the outsourcing operation were not in dispute. THE PROBLEM. The culprit was the deteriorating execution.

Co-Sourcing 40

Co-Sourcing Offshoring Right-Sizing Retail 40

SirionLabs

SEPTEMBER 27, 2021

Gartner defines vendor management (VM) as a “discipline that enables organizations to control costs, drive service excellence and mitigate risks to gain increased value from their vendors throughout the deal life cycle.”. Ensuring service/product delivery. Typical vendor management activities focus on: Researching vendors.

Management 52

Management Co-Sourcing Collaborations Software 52

NoonDalton

JULY 13, 2022

The rising importance of outsourcing has given rise to the newest catchphrase in business: rightsourcing. Staying true to its root word of right , rightsourcing is all about selecting the best source to deliver the services you need. Rightsourcing literally means “choosing the correct source. ” — Margaret Rouse.

Outsourcing 94

Outsourcing Co-Sourcing Right-Sizing Sourcing 94

SIG Speaks

SEPTEMBER 27, 2021

We are working to ensure they feel safe returning to the office while also maximizing their opportunities for career growth, collaboration, and mentorship. Improved collaboration with even defined times in the office. . It’s not going to be easy as the workplace mindset has rapidly shifted over the last year. Listen here. .

Co-Sourcing 40

Co-Sourcing Flexibility Offshoring Right-Sizing 40

Premier BPO

MAY 12, 2022

Responding instead of Reacting – Customer service, stress management, teamwork, leadership, innovation, and above all communication – Rick Lewis. 5 things that customers want – Premier BPO fully endorses and ensures these are part and parcel of our services. Traditionalist. Cosmopolitan. Care-Giver. Avant-Garde. Grammarist.

BPO 52

BPO Co-Sourcing Insurance Automation 52

Groove Technology

AUGUST 10, 2022

In this post, we will explore the various types of IT outsourcing in Vietnam as well as the means by which enterprises can employ foreigners without forming a formal entity in Vietnam. IT Outsourcing in Vietnam with Employer of Record (EOR). In general, these two types of HR outsourcing correspond to distinct workforce strategies.

IT Outsourcing 130

IT Outsourcing Outsourcing Payroll Administrative 130

3Pillar Global

MARCH 15, 2021

Outsourcing software development projects is quickly becoming a critical part of any organization’s digital strategy. Below, we’ll discuss what it takes to create an effective outsourcing strategy and what to consider as you start piecing together your plan. Outsourcing as a Business Strategy.

Software 52

Software Outsourcing Nearshoring Out-Tasking 52

Pure Moderation

FEBRUARY 21, 2022

Robots, drones, and self-driving vehicles need AI trained on reliable data to achieve higher levels of autonomy and the truth is, firms are struggling to source enough high-quality data to fully develop these types of AI projects. Many firms outsource the task to service providers to get everything done on time and within budget.

Co-Sourcing 52

Co-Sourcing Out-Tasking Right-Sizing Collaborations 52

Mercans

MAY 18, 2021

USA Payroll Outsourcing and PEO/GEO Services Leader Publishes Payroll & HR Insights for the USA (United States of America). payroll outsourcing , PEO/GEO , employee leasing , recruitment and BPO services provider , has published its most recent Payroll & HR Insights for the USA. Mercans’ USA PEO/GEO Services.

Payroll 95

Payroll Outsourcing Insurance Regulations 95

Mercans

MAY 18, 2021

USA Payroll Outsourcing and PEO/GEO Services Leader Publishes Payroll & HR Insights for the USA (United States of America). payroll outsourcing , PEO/GEO , employee leasing , recruitment and BPO services provider , has published its most recent Payroll & HR Insights for the USA. Mercans’ USA PEO/GEO Services.

Payroll 52

Payroll Outsourcing Insurance Regulations 52

Mercans

MAY 18, 2021

USA Payroll Services – Global payroll solutions. Our Global payroll service covers all your compensation needs. payroll outsourcing , PEO/GEO , employee leasing , recruitment and BPO services provider , has published its most recent Payroll & HR Insights for the USA. Mercans’ USA Payroll Outsourcing Solutions.

Payroll 52

Payroll Outsourcing Insurance Regulations 52