Everest Group

SEPTEMBER 14, 2023

How current and potential employees view the organization’s brand is critical to business success. Gain insights from our research on best practices by leading Global Business Services (GBS) organizations who have created a superior employer brand perception in this blog.

Collaborations 64

Collaborations Global Business Services Out-Tasking Flexibility 64

IBM Services

OCTOBER 25, 2023

From our perspective, the debate over architecture is over. Organizations that have mastered hybrid cloud are well positioned to implement generative AI across the organization. The business context Even for CIOs and CTOs who have committed to hybrid cloud, organizational obstacles to modernization remain.

Human Resources 90

Human Resources Engineering Right-Sizing Automation 90

Zinnov

OCTOBER 12, 2023

Global Capability Centers (GCCs) or Captive Centers as they were once known as, are the offshore delivery centers of global companies, that are owned, operated, and managed as subsidiaries – often in a low-cost, talent-rich location. But how to set up a Captive Center or a Global Capability Center (GCC)?

Offshoring 59

Offshoring Government Collaborations Regulations 59

Capgemini

JANUARY 19, 2022

Could you explain what “sales operations” is and why an organization’s sales function is important? Sales operations generally refers to the resources and capabilities that provide support and structure to the sales function. Why is it important for organizations to eliminate friction from the customer sales journey?

Sales 52

Sales Analytics Engineering Automation 52

Planergy Software

AUGUST 30, 2022

We saved more than $1 million on our spend in the first year and just recently identified an opportunity to save about $10,000 every month on recurring expenses with PLANERGY. How can we make our service more convenient, personalized, or affordable? How can we make our service more convenient, personalized, or affordable?

Retail 52

Retail Finance Service Innovation Flexibility 52

Planergy Software

AUGUST 25, 2022

We saved more than $1 million on our spend in the first year and just recently identified an opportunity to save about $10,000 every month on recurring expenses with PLANERGY. True digital transformation will look different for each company, with smaller business needs much different from those of a global enterprise organization.

Finance 52

Finance Robotics Process Automation Out-Tasking Banking 52

TTEC

APRIL 8, 2022

Organizational psychologist Dr. Adam Bandelli explains how relational intelligence shapes employee and employer relationships and what leaders can do to strengthen those connections to improve employee engagement and retention. When it comes to relational intelligence, most leaders struggle with being vulnerable and building trust.

Out-Tasking 105

Out-Tasking Research Retail Jobbing 105