Magellan Solutions

FEBRUARY 4, 2021

Amidst the pandemic, call center companies in the Philippines are still thriving. The pandemic has revealed the strength of call center companies. Also their role in maintaining a social bond between consumers and businesses. Some call centers need their agents to physically appear at work.

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Magellan Solutions

JULY 12, 2021

Why is Call Center Outsourcing Philippines the top destination for offshore services? When we talk about outsourcing, one of the top destinations that comes up is the Philippines. The Philippines is really the top call center hub in the world. Importance of Proper Call Center Work Environment.

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Magellan Solutions

MAY 29, 2021

Many Healthcare BPO are stepping up to the challenge to connect patients and doctors amidst the pandemic. Healthcare leaders are now enlisting the assistance of healthcare BPO support services to help them examine the role of social media in doing busines s. 9 Ways Healthcare BPO Make Use of Social Media.

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Healthcare BPO Call Center Research 52

Magellan Solutions

JULY 5, 2021

Let’s take a look at the best and worst Philippines Call Center Companies this 2021. There are more than 700 Philippines call center companies – many of which work specifically for small and medium enterprises. So, here are some of the other factors that SME owners should look for in a call center company. .

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Magellan Solutions

APRIL 24, 2021

What are the signs of a trustworthy Healthcare BPO? Or is it the capacity of the business? Is Your Healthcare BPO Trustworthy? Every healthcare business, provider and payer got that question in their minds. Should you trust a large Healthcare BPO company with more than thousands of employees? Company Size.

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CGS Inc

OCTOBER 14, 2021

Recognized for Business Process Outsourcing Solutions in a disruptive period for customer service. With optimized call center resources to serve global clients, CGS offers a unique hybrid approach through automation and live agents in its contact centers located in North America, South America, Europe, Asia and the Middle East.

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Magellan Solutions

AUGUST 2, 2021

The pandemic put an enormous pressure on global healthcare systems. Thus, the contact center industry in the Philippines helps clients to adapt to the changed situation. . Moreso, the industry prioritizes patient and business outcomes. . Majority of i nhouse call center in the Philippines are supported by digital and analytics.

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Magellan Solutions

NOVEMBER 10, 2023

Be ready to adapt and make well-informed decisions in business process outsourcing. Philippine BPO Statistics 2023 As other countries face economic challenges and companies tighten their budgets, the outsourcing industry in the Philippines is expected to thrive. Call center managers serve the company for up to 4 years.

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CGS Inc

OCTOBER 13, 2021

With optimized call center resources to serve global clients, CGS offers a unique hybrid approach through automation and live agents in its contact centers located in North America, South America, Europe, Asia and the Middle East.

Call Center 52

Call Center Business Process Outsourcing Government Retail 52

CGS Inc

OCTOBER 19, 2021

Teamwork AR with agent assist enhances the customer experience and increases call efficiency by eliminating miscommunication, reducing the length of calls, and improving wait times and first-call resolution. About ContactCenterWorld.

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Call Center Business Process Outsourcing Customer Support Global Outsourcing 52

Magellan Solutions

FEBRUARY 18, 2021

But sometimes circumstances haste business decisions. Getting a call center is a decision that most businesses rush to take without considering if it will work. Although research suggests that contact centers are equivalent to customer retention, many are still skeptical. Increased Overall Patient Satisfaction.

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Magellan Solutions

MARCH 26, 2024

What to Look For in an SME Customer Service BPO More than the surface, small and medium enterprises need a Business Process Outsourcing partner for customer services. This way, you will guarantee that outsourcing will save small and medium businesses money at any stage of business growth.

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Magellan Solutions

JULY 11, 2021

Before we start, here are some of the factors we consider in order to qualify that a telemarketing call center Philippines is one of the best for SMEs: Affordability. Flexibility of the Service. PROS: Magellan Solutions offer a shared service team that is more affordable compared to a dedicated call center team.

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Magellan Solutions

JULY 14, 2021

In this article, we will discuss how outsource customer service solutions can help any type of industry succeed. We will also look at the go-to call centers of companies in the Philippines. What Industries Should Outsource Customer Service More? Here are 3D rendering service you can outsource now: 3D Modelling Service.

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Magellan Solutions

AUGUST 2, 2021

However, most of these companies still have hesitation when it comes to outsourcing due to several misunderstandings about the service. In this article, we will check some false impressions about the Philippines outbound call center. Misconception # 1: Telemarketing Call Center Philippines Likes To Spam Your Potential Customers.

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Magellan Solutions

JULY 30, 2021

Many start-up companies that outsource to Philippines trust Magellan Solutions because of the flexibility of the service. . It is because there’s a lot of newly established outsourcing companies every year. It goes to show how easy it is for newer call center companies to gain top spot because of their innovative operation.

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Magellan Solutions

JULY 17, 2021

So, what difference can an insurance outsourcing company make for your business? What are the Benefits of Insurance Claims Outsourcing ? The Insurance Business Process Outsourcing (BPO) market share in the US is around US$1.7 Certificate Intelligent Document Processing. Loan Processing Call Center.

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Magellan Solutions

JUNE 27, 2021

These are services outside of the usual call center and customer and IT support services. This is what is also known as Knowledge Process Outsourcing (KPO). . The Philippines has over 250,000 nursing graduates at its disposal for Knowledge Process Outsourcing. Knowledge outsourcing process vs. BPO.

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Magellan Solutions

AUGUST 13, 2021

Many call center companies in BPO Philippines focus on improving the skills of their agents this 2021. There are several ways on how BPO Philippines improve the quality of their service of their business partners. One of which is developing the skills of their agents in order to adapt with the changes in the business paradigm.

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Magellan Solutions

MAY 31, 2020

What has made it vital nowadays is the need of the healthcare sector to limit their on-site services, while also reaching as many patients as they could. Telemedicine services are made to deliver healthcare services remotely. Even among healthcare providers, however, not all doctors and nurses are trained in telemedicine.

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Magellan Solutions

JUNE 20, 2022

Many businesses all over the world can attest to that. Because of this, the Philippine laws on outsourcing are very important. Because of the high demand for Philippine-based outsourcing providers over the years, business process outsourcing (BPOs) has since helped increase the country’s income and stabilize the Philippine economy.

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Magellan Solutions

MAY 19, 2023

It can also improve the business’ competitive edge in the market. Businesses can be more flexible and adaptable to changes and shifting customer needs. Frequent assessment and improvement of business processes are essential nowadays. Key performance indicators (KPIs) can measure the efficiency of a process.

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Magellan Solutions

JUNE 16, 2021

It has improved business efficiency, boosts performance in addition to the smooth and efficient functioning of the database management system and workflow. Along with all these positive aspects, business process outsourcing offers benefits that have the most competitive prices and top-level precision.

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NoonDalton

DECEMBER 1, 2021

That is why you must carefully consider your options, especially if an external outsourcing company will be communicating directly with your consumers. There are Several Types of Outsourcing. Business Process Outsourcing is a huge industry – a $131 billion market in the United States alone.

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Magellan Solutions

SEPTEMBER 8, 2021

You’ll also save money because account outsourcing is less expensive than hiring a full-time accountant, and you’ll have access to specialists who can ensure accuracy and provide other benefits. Healthcare. Most organizations across the world profitably outsource a variety of managerial healthcare services.

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Magellan Solutions

FEBRUARY 15, 2022

Business Process Outsourcing or BPO is basically a company that provides services to other companies. Businesses hire BPOs for two key reasons: Back office: Examples of these are Digital Marketing, Data Entry , and IT services. Firms hire an inbound calling BPO to help them cross sell and process orders.

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Magellan Solutions

FEBRUARY 24, 2022

Lead generation is used in various industries like mortgage , healthcare and even manufacturing. Basically, B2B (Business to Business) lead generation deals with getting the information of businesses to pitch a sale. On the other hand, outsourcing allows businesses to run around the clock. Healthcare. $

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