Magellan Solutions

SEPTEMBER 24, 2020

Are you still managing your inbound call center in-house? At some point, you’ll need to let go of administrative tasks and allot most of your energy and resources on your core business. In this article, you’ll find out when exactly should you outsource your inbound call center and how to do it right.

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Magellan Solutions

SEPTEMBER 10, 2019

Outsourcing a call center is a promising idea, especially if you want to lower costs. What Is An Outsourced Call Center? Call center outsourcing is a business activity of subcontracting call center services like customer care and sales-related tasks. Inconsistent service.

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Magellan Solutions

MAY 6, 2024

Whether you want someone else to handle customer service, improve your technology systems, or get expert help, there’s a perfect outsourcing option. By the end of this article, you will have the information you need to make intelligent choices and discover new opportunities for your business. Don’t worry!

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Magellan Solutions

FEBRUARY 4, 2021

The Condition of Call Center in the Philippines During Pandemic. For one thing, everyone experienced difficulty in managing their businesses. Firms also outsourced to offshore call centers. As an illustration, the estimated cut on the budget when outsourcing your service is 20%-30%.

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Magellan Solutions

FEBRUARY 4, 2021

The Condition of Call Center in the Philippines During Pandemic. For one thing, everyone experienced difficulty in managing their businesses. Firms also outsourced to offshore call centers. As an illustration, the estimated cut on the budget when outsourcing your service is 20%-30%.

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Magellan Solutions

JULY 5, 2021

Let’s take a look at the best and worst Philippines Call Center Companies this 2021. There are more than 700 Philippines call center companies – many of which work specifically for small and medium enterprises. So, here are some of the other factors that SME owners should look for in a call center company. .

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Magellan Solutions

MARCH 26, 2024

Outsourcing Customer Service: The Smart Move for SMEs So you’re a business owner, always on the edge trying to keep up with the competition. Sure, you know it’s the happy customers that matter, but doesn’t customer service management look like a time-consuming skydive into a pool with no bottom?

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Magellan Solutions

MARCH 9, 2021

Factors You Should Know About Customer Service Outsourcing. Customer service outsourcing is a strategy to improve customer retention. Top businesses succeed due to a lot of reasons and among them is good customer service. But how do we gauge that customer service plays a vital role in business? Percentage.

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Magellan Solutions

JUNE 19, 2022

Reap these Benefits When You Outsource Phone Answering Service NZ in the Philippines. Phone answering service in New Zealand does not always have to be inshore. Companies in New Zealand can outsource 24 7 business answering service from top outsourcing destinations like the Philippines. . Round the Clock Services.

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Magellan Solutions

JUNE 19, 2021

Reap these Benefits When You Outsource Phone Answering Service NZ in the Philippines. Phone answering service NZ does not always have to be inshore. Companies in New Zealand can outsource 24 7 business answering service from top outsourcing destinations like the Philippines. . Round the Clock Services. RingCentral.

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Magellan Solutions

JULY 4, 2021

Hiring Agents from Happy Customer Service Outsourcing Companies Will Bring Tremendous Advantage for Your Business. 56.14% of customers expect to talk to friendly customer service agents every time they call a business. Besides that, the average AHT for any call center should be at least 6 minutes.

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Magellan Solutions

JUNE 15, 2021

In searching for outsource customer service solutions , you must consider how long an agent stays in the company. Outsource customer service solutions offer a wide range of benefits to any SMEs. It is popular for businesses that want to reduce their funds in manpower. Is it about the least expensive service?

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Magellan Solutions

APRIL 15, 2021

The Importance of Customer Service Outsourcing for SMEs. There are a lot of advantages when going for customer service outsourcing. They made a great fortune out of the contact support service. Unlike the Fortune 500, most of the SMEs don’t have the luxury to spend much for their customer service.

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Magellan Solutions

AUGUST 6, 2021

These are the 10 most important services for start-up businesses that BPO Philippines can provide. A few years back, BPO Philippines was just the destination for inbound and outbound call centers. But now, many companies that outsource to Philippines also have their eyes on their non-voice services.

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Magellan Solutions

JULY 6, 2022

These are the 10 most important services for start-up businesses that BPO Philippines can provide. A few years back, BPO Philippines was just the destination for inbound and outbound call centers. But now, many companies that outsource to Philippines also have their eyes on their non-voice services.

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Magellan Solutions

AUGUST 2, 2021

Around 68% of businesses in the US outsourced their functions to an offshore company like telemarketing Philippines. However, most of these companies still have hesitation when it comes to outsourcing due to several misunderstandings about the service. We will also discuss how BPO companies work out these misconceptions.

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Transparent BPO Outsourcing

JANUARY 5, 2022

Nearshore and Offshore options offer quality, cost-competitive alternative By Dean Birtwell, Vice President, Business Development, Transparent BPO The start of a new year traditionally gives us a sense of renewal. A fresh start. A chance to turn the page. A time for new resolutions and a new outlook.

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Magellan Solutions

DECEMBER 5, 2019

Companies that outsource to Philippines benefit from its wide range of call center and back office services. Because of its best value services, it does not only cater to small businesses and startups but even to the key players in the industry. With over 800 BPO companies, around 1.5 AXA Insurance.

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Magellan Solutions

JUNE 12, 2021

SMEs found an answer with their problems using back office service solutions. It is not easy to run a start-up business. That’s why many business owners are looking for some alternatives to manage their expenses and talent efficiently through back office service solutions. B2B Online Transaction.

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Magellan Solutions

SEPTEMBER 4, 2021

With so many businesses looking for Back Office Service BPOs, it’s only natural to wonder how important they are. But that is just the tip of the iceberg for the benefits of having a back office support service provider. . Here are some of the most outsourced BPO services : Data Entry. What is Back Office Support?

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Magellan Solutions

JULY 7, 2021

68% of companies in the US outsource their services to low-cost countries including small businesses. million businesses in the US as of March 2020, 7.31 million of them prefer to hire people from developing countries than Americans. US Companies Should Outsource More Jobs to Developing Countries. If there are 10.75

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Magellan Solutions

JULY 17, 2021

There are a lot of factors why many insurers tend to rely on a third-party service provider. . Thus, they will look for an offshore insurance process outsourcing provider to lend them industry experts. Most of the time, call center companies have access to the most advanced technology available. .

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Magellan Solutions

OCTOBER 28, 2021

All you need to know about virtual receptionist services today. From solo practice to big hospitals, you can utilize virtual receptionist services to your advantage. . This is a necessary service if you need assistance in call handling and management, appointment scheduling, and patient qualification. .

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Magellan Solutions

MAY 30, 2021

There is a higher chance to get your annual profit by offshoring sales people than creating your own. It might take them a long time already just by gathering information about your service. Then they will call your company and will have to wait for someone to answer the call. Business Development Representative.

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Magellan Solutions

MAY 11, 2021

There is a federal policy that borrowers should inform their mortgage services immediately if they can’t pay their monthly mortgage. They can provide quality call center agents to attend with the request at an affordable price. On top of that, these call center agents can work for your lending company 24 7.

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Magellan Solutions

FEBRUARY 6, 2021

Conversation that will entice them to avail the service or the product. . In this specific approach, telemarketing teams do outbound calls to prospect clients. This is for them to offer products or services to potential customers. This is for them to offer products or services to potential customers. That is a fact.

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Magellan Solutions

MAY 18, 2021

Your telemarketers can call your leads and talk about the services you’re offering. You can offer to have an installment payment or a free trial to entice them on using your service. Furthermore, you have to establish that your product is a necessity for their business. How B2B Telemarketing Improves Telesale Service?

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Magellan Solutions

JULY 18, 2021

They provide Filipino professionals to help businesses with tasks such as administrative support , accounting, data entry , writing and social media marketing. . While they offer services in the US, Task Bullet also helps businesses to hire Filipino VA from the Philippines. . How to get their services: Sign up.

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Magellan Solutions

JUNE 21, 2021

One of many reasons why a call center service provider becomes successful is their use of a cloud-based platform. 60% of call center service provider are more interested in improving their service rather than expanding. . What is Managed Cloud Service? Public Cloud. Private Cloud. Hybrid Cloud.

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Magellan Solutions

MARCH 8, 2021

Insurers Must Keep Up With The Following Market Drivers: Increasing customer demands for best-in-class service/products. Worldwide growth of insurance industry drives the demand for outsourcing services. You entrust this vital part of your business to people with accounting knowledge. Insurance Bookkeeping Services.

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SourceFit

MARCH 27, 2012

will be moving some of its business support activities that are non core to the Philippines; this despite the pending bill in the US Congress to dissuade US companies from outsourcing. . the second biggest bank in the US in terms of home mortgage servicing, debit cards and deposits, has $1.3 Top United States bank Wells Fargo & Co.

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Magellan Solutions

APRIL 25, 2023

A free answering service pertains to an offer that a third-party company provides, which involves taking and relaying messages on behalf of a company. Answering service agents filter and prioritize calls according to your business needs. Joseph Zimmerman is a Milwaukee native who created the first answering machine.

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Magellan Solutions

SEPTEMBER 20, 2021

Here is our answer to some Qs about Survey Processing Services. Outsourcing Outbound Survey Processing Services. If you are not familiar with all this stuff, your business might fail or even close. So in this article, we compiled all of the most common questions we received about Survey Processing Services.

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Magellan Solutions

JUNE 6, 2021

There are many third-party service providers that offer services to SMEs. It’s a proof of how many companies compete for your business. Most third-party service providers that offer an inbound call center service prefer to charge their partner per minute. . Let’s check it out: Per Minute Package.

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Premier BPO

AUGUST 19, 2021

The practice of contracting out or delegating to an external or third-party company for resources or services to perform your internal day-to-day company functions. E.g. IT Support, Customer Care, Contact Center, Accounting, etc. Business Process Outsourcing (BPO). Call Center. Offshoring. Nearshoring.

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Magellan Solutions

MAY 21, 2021

Here are eCommerce tasks you can let your BPO partner take in: Service. Sub-service. Ecommerce Website Development and Maintenance. Customer Service. Faster and better service. Then the offshore outsource partners can still keep working on their assignments. We are the premier BPO service provider to SMEs.

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Magellan Solutions

JULY 10, 2021

When we talk about the best in the call center industry, the first thing that comes into entrepreneurs minds are Filipinos. There are a lot of talented people working at telemarketing services in the philippines. To make it simple, we’ve created a table comparing call center Philippines to other countries.

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