Magellan Solutions

MAY 6, 2024

As a business owner, you’re always looking for ways to streamline your operations and get more done with fewer resources. Did you know that 24% of small businesses outsource to improve efficiency ? Information Technology Outsourcing (ITO) Information technology outsourcing (ITO) is essential for business growth nowadays.

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Magellan Solutions

MAY 2, 2024

One popular tactic is outsourcing to other countries to make operations more efficient. Companies increasingly turn to offshore providers for talent, expertise, and cost-efficiency. You can find specialized expertise in your local market, enabling you to tackle complex tasks and projects more efficiently.

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Influx

APRIL 18, 2024

With a SaaS model, companies can add external agents to their team on a flexible month-to-month basis to: solve ticket backlog, scale up during busy seasons, or even outsource certain support functions altogether. Pros: Flexibility - Helpware’s support can scale with your company’s growth.

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Magellan Solutions

MARCH 13, 2024

Did you know companies embrace offshoring and outsourcing to improve efficiency and cut costs? However, when it comes to the offshoring vs outsourcing debate, it’s crucial to understand the distinction between these two approaches and decide which best aligns with your business’s needs. This article has you covered!

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Magellan Solutions

APRIL 22, 2024

Here are some standard methods: Artificial Intelligence (AI) : AI-powered tools are often used to automate content moderation, offering speed and efficiency. Speed : Moderation must be efficient to ensure real-time compliance without hindering user experience. What role does AI play in content moderation? TALK TO US!

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Magellan Solutions

APRIL 2, 2024

Top 8 Best BPO Companies for SMEs in Data Entry In the fast-paced world of business process outsourcing (BPO) , small and medium-sized enterprises (SMEs) continuously peruse the maze of service providers to look for the best partner able to offer the most reliable and cost-efficient solution for their data entry needs. TALK TO US!

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Magellan Solutions

MAY 6, 2021

One good reason for this is innovative technologies that enable BPOs to realize opportunities and provide stellar call center experience. So in this article we will look at these technologies that are currently helping Outbound Telemarketing Services firms to achieve optimal productivity and efficiency. Cloud-based Call Center.

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Magellan Solutions

AUGUST 10, 2021

Let’s take a look at some ways that call center Philippines can help you globalize your products and services: BPO Manila Philippines Offers Self-Service to Your Global Customers. More than 50% of corporations consider reduction call volume as their top priority. .

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31 West

SEPTEMBER 7, 2022

Businesses need cloud services if they want to stay competitive in the dynamic business and IT environment of today. Organizations may simply scale their services to suit new business development, establish a more predictable IT budget, and more by using cloud-based services. Technology Support. Managed Print Services.

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Magellan Solutions

JUNE 6, 2021

Most third-party service providers that offer an inbound call center service prefer to charge their partner per minute. . This is preferable for small businesses with a small to medium volume of phone calls. The per agent package is the same as a dedicated call center service. Per Agent Package.

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Magellan Solutions

JULY 9, 2021

When it comes to call center outsourcing Philippines , pricing is not our only advantage but the quality of the service as well. . Most of the time, not investing in your call center service means you are not investing in your customers’ trust. More Efficient Than an In-house Telemarketing Team.

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Magellan Solutions

JULY 4, 2021

Average handling time (AHT) has been one of the most important metrics to measure in the call center industry. Many industries strictly implement a low AHT for their agents so they can answer as many calls as possible on their shift. . Besides that, the average AHT for any call center should be at least 6 minutes.

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Magellan Solutions

JUNE 15, 2021

AIs are slowly replacing live operators in the call center operations. The current turnover rate is a call for action since having unlimited manpower is useless if agents can only stay for a couple of years. More Efficient and Productive Agents. As a result, it may affect the efficiency of your business.

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Magellan Solutions

JULY 16, 2021

Keep in mind that the best contact centers should be able to supply all of the technology required to conduct a successful campaign. If you are not aware yet, the most popular payment models of call centers are per hour basis. How efficient are they? . Other call center businesses have fewer options.

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Magellan Solutions

APRIL 21, 2021

The BPO Philippines provides several metrics to determine the growth and development of a company. They can do an adjustment based on the information given by their call center partner. It is an efficient way to plan all your business strategies. What Are Some of the KPIs in the Call Center Philippines.

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Magellan Solutions

JULY 23, 2021

That’s why the telesales company Philippines makes them more efficient compared to other countries offering the same service. They integrate a system in which they will try to connect with the customer first before going into the main purpose of the call. KPIs will guide you and monitor the progress of your business with us.

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Magellan Solutions

MARCH 9, 2021

As well as maintaining call center software, infrastructure and day to day operations management. Added Flexibility . Which in turn gives you flexibility to handle your CRM. This is a game changer especially for businesses that have seasonal spikes of customer flow. Focus on Business Development.

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Magellan Solutions

APRIL 15, 2021

Furthermore, a great BPO company will add more leverage for your business. Majority of call centers focus on large corporations. You must look for a third-party service provider that will help you in business development. However, creating a good reputation for your business is a difficult task.

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Velocity Global

OCTOBER 21, 2021

Business development and sales. For high-growth businesses — or businesses experiencing rapid growth who are expected to become big industry players — outsourcing can be a key function of business operations. Customer service can help businesses grow by engaging with customers and increasing their brand loyalty.

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Magellan Solutions

JULY 28, 2021

63% of potential customers lose interest during a telemarketing call as they feel like cold callers can’t give them relevant information that they want to hear. Many turn to outsourcing as it is 43% more efficient than generating leads in an in-house team. . Partner Now with the Best Telemarketing Call Center Philippines for SMEs!

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Magellan Solutions

AUGUST 13, 2021

Many call center companies in BPO Philippines focus on improving the skills of their agents this 2021. There are several ways on how BPO Philippines improve the quality of their service of their business partners. One of which is developing the skills of their agents in order to adapt with the changes in the business paradigm.

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Magellan Solutions

AUGUST 6, 2021

These are the 10 most important services for start-up businesses that BPO Philippines can provide. A few years back, BPO Philippines was just the destination for inbound and outbound call centers. Having this high rate of ROI has a business growth of 7% to 9% faster than those who do not outsource PEO.

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Magellan Solutions

AUGUST 5, 2021

” Inaccurate, outdated, or irrelevant call lists. With this in mind, let’s take a look at how telemarketing call center Philippines alleviate the situation for small and medium enterprises. Call Centre Services Philippines Use Enhanced Caller ID Services. Customers usually received 16 unwanted calls per month.

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Magellan Solutions

JULY 6, 2022

These are the 10 most important services for start-up businesses that BPO Philippines can provide. A few years back, BPO Philippines was just the destination for inbound and outbound call centers. Having this high rate of ROI has a business growth of 7% to 9% faster than those who do not outsource PEO.

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Magellan Solutions

FEBRUARY 21, 2021

To keep up with the changing demands and keep the business up-and-running efficiently. Your in-house team can focus their skills and energy to improve the business. This enables flexibility and efficiency within your firm. . This scalability also offers your firms to streamline your overall business process.

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Magellan Solutions

JULY 15, 2021

The US-based independent payment processors aimed to help their Relationship Managers manage their sales pipeline to encourage increased business development. On top of that, instead of pushing for immediate sales, the call center company changed the objective into information-based cold calling. .

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Magellan Solutions

JUNE 22, 2021

Insurance accounting outsourcing has been a big help for any small businesses. It helps them to be efficient while saving some of their budget. However, the current pandemic situation really pushed many businesses to the edge. Our Business Developers can help you in setting up your key performance indicators (KPI).

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Magellan Solutions

OCTOBER 26, 2021

This enables you to stay efficient and up to date with cutting edge technology. . This in turn will improve their efficiency and will maximize their time to do what they do best for your business. . Less flexibility. Increase flexibility. Outsourcing can get flexible however you want. Loss of control.

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Magellan Solutions

MAY 11, 2021

They can provide quality call center agents to attend with the request at an affordable price. On top of that, these call center agents can work for your lending company 24 7. All in all, call center companies can provide a team that could do both your inbound and outbound needs. Land Appraisal.

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Magellan Solutions

NOVEMBER 17, 2021

Patients demand efficiency more than ever from health providers, including dental practices worldwide. Outsourcing from the Philippines is the best strategy if you experience a high call volume and in-house staff have trouble answering every phone call. Online dental appointments are flexible for after-hours scheduling.

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Magellan Solutions

MAY 8, 2021

Call Answering. Usually freelancers take this job for additional income, since most clients are open and flexible with their time. Besides, if you are an SME company costs can be potentially overwhelming for a business to take on and maintain over long periods of time. Want to focus on building your business. Data Entry.

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Premier BPO

AUGUST 19, 2021

A specific type of outsourcing in which one company utilizes the services such as Front-Office or Back-Office services from an external company, such as HR , Billing, Payroll, Call Center, etc. . Call Center. Parts of the business are moved to locations that provide additional value. . Right shoring.

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Magellan Solutions

JUNE 12, 2021

It is not easy to run a start-up business. That’s why many business owners are looking for some alternatives to manage their expenses and talent efficiently through back office service solutions. While only a third of the business survives after 10 years running. . IT Support.

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Magellan Solutions

MAY 2, 2021

Furthermore, email marketing is more efficient compared to social media. Cold calling B2B telemarketing is one of the best strategies to gain more leads for your company. It is important to talk directly to your customer as you can have a more flexible pitching strategy. However, cold calling also has disadvantages.

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