Magellan Solutions

JANUARY 22, 2024

Running a small-medium enterprise today means constantly looking for outsourced business solutions to improve the business and keep up with the competition. So, by pursuing strategic outsourced business solutions, SMEs can secure the talent, technology, and operational capabilities required to level up.

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Magellan Solutions

MAY 27, 2021

The best call center providers focus on quality customer services over vanity numbers. Besides, the easiest way to differentiate your business from others in your industry is customer service and not rankings. The better service you can provide to customers, the more people will seek your offers.

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Magellan Solutions

JULY 31, 2021

Guyanese government proactive actions to increase call center business development through incentives, infrastructure development (education, transportation, and telecommunications). Business leaders find top performing and cost-effective solutions to deliver high-value business services. Infrastructure.

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Magellan Solutions

APRIL 2, 2024

Top 8 Best BPO Companies for SMEs in Data Entry In the fast-paced world of business process outsourcing (BPO) , small and medium-sized enterprises (SMEs) continuously peruse the maze of service providers to look for the best partner able to offer the most reliable and cost-efficient solution for their data entry needs.

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Transparent BPO Outsourcing

AUGUST 3, 2023

By Lafayette Moran | VP, Business Development August 2023 In a world where AI is disrupting the traditional customer service landscape, brands are leveraging it to reduce the need for live agent interaction. However, there are still many instances where customers require human assistance in resolving complex issues.

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Magellan Solutions

DECEMBER 13, 2023

Magellan Solutions is known as a leader in the business process outsourcing (BPO) industry for its innovative approach and forward-thinking mindset. Magellan steps in as an expert, providing services and creating a customized value proposition for each client. The oversight management team has a vital role.

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Magellan Solutions

DECEMBER 13, 2023

Magellan Solutions is known as a leader in the business process outsourcing (BPO) industry for its innovative approach and forward-thinking mindset. Magellan steps in as an expert, providing services and creating a customized value proposition for each client. The oversight management team has a vital role.

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Redial

DECEMBER 15, 2022

Like hiring a nearshore call center to attend to all your customer service needs, debt collection, web development, among other areas. Offering in a lot of cases the same quality, even an enhancement on certain activities by providing modern services and technology. Handling projects in-house.

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Magellan Solutions

JULY 7, 2021

68% of companies in the US outsource their services to low-cost countries including small businesses. million businesses in the US as of March 2020, 7.31 million of them prefer to hire people from developing countries than Americans. Business process outsourcing market is poised to grow by USD 40.16

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NoonDalton

FEBRUARY 20, 2023

Here are the top reasons to consider outsourcing and offshoring: It’s less expensive: As the cost of living in nations that outsource tends to be significantly cheaper, save money on salaries and other labor-related expenses. Focus your attention on business development: Expand your enterprise rather than merely paying for it.

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Magellan Solutions

JULY 21, 2021

Different Types of Insurance Claims Outsourcing. Insurance claims outsourcing proves to be helpful for insurers worldwide. Insurance products and services are ever-changing in this specific niche. Yet services of insurance BPO remain consistent. Global insurers often outsource for the following reasons.

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Magellan Solutions

JULY 17, 2021

Although many try to do the process on their own, they end up giving up and look for other avenues. There are a lot of factors why many insurers tend to rely on a third-party service provider. . According to a recent study, 64% of insurance company owners think that the rising labour costs is the main reason why they will outsource.

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Magellan Solutions

MAY 8, 2021

Here are some of the popular personal virtual assistant philippines services being offered: General Virtual Assistance. Web Development. Furthermore, having an online virtual assistant services gets you the following advantage. 24/7 Service. Customized Services. So why not outsource? Save Money.

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Magellan Solutions

MAY 14, 2021

In April 2020 Deloitte conducted a study on various global companies and they found out that 22% of companies are planning on outsourcing more. It means that during a virus outbreak, customer service will suffer because of a reduced workforce. What are They Replacing Traditional Call Center Outsourcing Philippines Companies?

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Magellan Solutions

AUGUST 13, 2021

There are several ways on how BPO Philippines improve the quality of their service of their business partners. One of which is developing the skills of their agents in order to adapt with the changes in the business paradigm. Therefore, they can deal with customers’ issues delicately with regards to their feelings too.

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Magellan Solutions

JULY 11, 2021

That’s why we will make your life easier as we will list down the 7 best telemarketing service providers that can ensure your success. Flexibility of the Service. PROS: Magellan Solutions offer a shared service team that is more affordable compared to a dedicated call center team. New Media Services. Track Record.

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Magellan Solutions

AUGUST 10, 2021

This is where outsourcing your service becomes a valuable option. BPO companies can provide several strategies on how you can win your potential customers. But, most of these third-party service providers only focus on existing customers you have in your operation. In fact, only 37% .

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Magellan Solutions

DECEMBER 5, 2019

Companies that outsource to Philippines benefit from its wide range of call center and back office services. million freelancers , favorable laws, an efficient labor market rate, and a huge talent pool, the country has positioned itself as one of the largest outsourcing destinations in the world. AXA Insurance.

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Magellan Solutions

JULY 5, 2021

As a result, it might be hard for any start-up business owner to look for the right BPO company for their operation. . It’s already a given fact that call center Philippines offers the most affordable pricing without compromising the quality of the service. – Does the BPO firm consider your customers as their customers too?

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Magellan Solutions

JUNE 1, 2021

Stop thinking of non-voice services as an afterthought in customer service outsourcing, because it is so much more. The first thing that comes into people’s mind about call centers are voice based services. However, chat and writing support services are as equally important to businesses as its counterpart.

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Magellan Solutions

APRIL 25, 2023

A free answering service pertains to an offer that a third-party company provides, which involves taking and relaying messages on behalf of a company. Answering service agents filter and prioritize calls according to your business needs. Joseph Zimmerman is a Milwaukee native who created the first answering machine.

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Magellan Solutions

FEBRUARY 16, 2018

A 2015 Business Development Bank of Canada research paper entitled, “SMEs and Growth: Challenges and Winning Strategies” also found out from their survey findings that 64 percent consider rising operating costs as a major challenge facing SMEs’ growth. Magellan Solutions Outsourcing Inc. Virtual Assistants.

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Magellan Solutions

JUNE 23, 2021

When it comes to Call Center Services Pricing (2021) , there are crucial services that are not yet included. Besides taking in and making calls, there are additional services that can help businesses make a difference in their bottomline. Current Pricing Structure for Outsourced Call Center Services.

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Magellan Solutions

MAY 6, 2021

But, nowadays, most companies think that Outbound marketing is not relevant anymore, especially with the establishment of the National Do Not Call Registry and the boom of inbound calling services. These are misconceptions because Outbound Telemarketing Services is as strong as it was before. Faster response. Promotes mobility.

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Magellan Solutions

MARCH 29, 2018

It signifies that outsourcing in the Philippines is not only cheap but also safe. Most BPO companies in the Philippines are customer service call centers that can handle basic to complex services such as help desk and order taking. That way, you can contact them immediately in case a need for their service arise.

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Premier BPO

AUGUST 19, 2021

The practice of contracting out or delegating to an external or third-party company for resources or services to perform your internal day-to-day company functions. E.g. IT Support, Customer Care, Contact Center, Accounting, etc. Business Process Outsourcing (BPO). Recruitment Process Outsourcing (RPO).

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Magellan Solutions

MAY 21, 2021

Here are eCommerce tasks you can let your BPO partner take in: Service. Sub-service. Ecommerce Website Development and Maintenance. Customer Service. Order Processing. By allowing BPO companies to share the responsibilities of taking non-core processes, you are gaining access to various perks.

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Capgemini

JANUARY 19, 2022

Customer service has been transformed in recent years, and much of the progress is technology driven. Customer expectations have grown, and customer experience (CX) platform offerings have risen to meet the challenge. Business benefits. Amazon Connect is a case in point.

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