Premier BPO

MAY 16, 2023

C&CC Key Takeaways: Delivering a breakout session on “Co-Sourcing vs. Outsourcing – How to Maximize Your Partner Relationship”, Premier BPO leadership also shared insider takeaways from the two-day exhibition. Companies are looking to improve customer service and still finding it hard to reach the right talent to scale.

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Premier BPO

APRIL 18, 2023

Event Overview: Call & Contact Center Expo 23 USA is the leading customer service, business intelligence, and contact center networking event. Premier BPO Exhibit: Learn how to elevate your customer experience and streamline your operations with Premier BPO.

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Customer Serv Outsource Smarter

DECEMBER 16, 2022

If 2020 and 2021 were years of change, transformation, and tumult in the business process outsourcing (BPO) world, how do we describe 2022 ? So, what’s in store for 2023 in our beloved BPO industry? The nearshore region consists of 26 countries throughout Latin America and the Caribbean that offer BPO services to U.S.

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Premier BPO

MARCH 29, 2023

I joined Premier BPO as the CEO in 2022 and as I come up on my premier year anniversary, I wanted to share some observations and notes. We have been laser-focused on our purpose of being a seamless extension of our client’s business and providing high-touch service, especially for first-time outsourcers.

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Co-Sourcing Supply Chain Management BPO Finance 52

Premier BPO

APRIL 28, 2023

Session on Best Practices by Premier BPO: Hear from our outsourcing expert, Premier BPO COO, Dave Shapiro on the Best Practices of Offshore Outsourcing. The company offers co-sourcing, a hybrid approach to outsourcing, across multiple functions for several industries through its global sites.

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Premier BPO

SEPTEMBER 8, 2023

Discover the secrets of how successful companies adapt swiftly to evolving customer demands A long-standing SOCAP partner, Premier BPO will be hosting the First-Timers’ event again this year and will be in attendance at the SOCAP IMPACT Awards Gala; set to conclude the three-day symposium.

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Co-Sourcing BPO Retail Advisory 52

Premier BPO

FEBRUARY 5, 2024

employment report [1] was surprising to many experts: robust hiring continued in many sectors, especially with strength in healthcare and professional services. A recent report [2] from the professional services consulting firm RSM U.S. The January U.S. underscores a profound shift in workforce dynamics. References 1. RSM Survey 3.

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Outsourcing Co-Sourcing BPO Reduced Overhead 52

Premier BPO

AUGUST 20, 2022

Below we have mentioned eight things to consider before deciding on a BPO partner to ensure you have a successful BPO transition. Tips for Choosing the Best BPO Provider. If you want a partner rather than a vendor , then consider offshoring with a co-sourcing partner (proactive, consultative, value-added relationship).

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Premier BPO

APRIL 18, 2023

Event Overview: Call & Contact Center Expo 23 USA is the leading customer service, business intelligence, and contact center networking event. Premier BPO Exhibit: Learn how to elevate your customer experience and streamline your operations with Premier BPO.

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Premier BPO

MARCH 29, 2023

Shared Services and Outsourcing Week (SSOW) is the industry’s leading collaborative event that brings together professionals, leaders, and experts from various industries and backgrounds to share their best practices every year. The week featured prize-winning speakers and Global Business Services giants.

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Premier BPO

MAY 17, 2023

Premier BPO has successfully addressed this issue for their clients, consistently growing their revenue and allowing them to invest in innovation and product development. At Premier BPO , we provide a range of services to ensure that software publishers can focus on research and development and innovation in their software products.

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Premier BPO

FEBRUARY 5, 2024

employment report [1] was surprising to many experts: robust hiring continued in many sectors, especially with strength in healthcare and professional services. A recent report [2] from the professional services consulting firm RSM U.S. The January U.S. underscores a profound shift in workforce dynamics.

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Premier BPO

MARCH 15, 2023

Premier BPO Exhibit Premier BPO will be showcasing at Booth 108 with our leadership in attendance. Our executives will also share success stories about how we have helped our clients grow and strategically expand despite economic instability, enabling high-touch service.

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Premier BPO

OCTOBER 21, 2022

Premier BPO attended as a First-Timer Orientation specialist. You may also like: Differential Cost of Co-sourcing versus Internal Hiring Estimate Your Savings when Co-Sourcing with Premier BPO. Some best practices include: Consolidated/Shared Service Models/Organizational Structure. About Premier BPO.

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Premier BPO

FEBRUARY 10, 2022

Particularly driven by panic buying during the pandemic, the increased demand for goods and services has led laborers to imagine a better lifestyle. The solution is to co-source with a firm willing to take on your cultural values as their own. The post 4 Main Causes of The Labor Shortage appeared first on Premier BPO.

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Premier BPO

SEPTEMBER 21, 2023

The widespread forum serves as a go-to consumer service & customer care platform in the U.S. As a longstanding SOCAP member, Premier BPO once again took the initiative to host the First-Timers’ event this year and attended the closing SOCAP IMPACT Awards Gala, marking the conclusion of the three-day symposium.

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Premier BPO

OCTOBER 28, 2022

This year’s Indy Fall symposium saw Premier BPO return as the orientation hosts for First. This is a win-win solution that Premier BPO offers and it comes with its own set. Premier BPO operates a combination of on-site and WFH employees within its blended workforce. About Premier BPO. every year. time attendees.

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Co-Sourcing BPO Healthcare Call Center 52

Premier BPO

OCTOBER 12, 2022

This year SOCAP hosted the Indy Fall Symposium SOCAP 2022 in Indianapolis, with Premier BPO returning as a First Timer’s Orientation sponsor. Premier BPO specializes in helping first-time outsourcers explore and rollout a hybrid workforce. commented Premier BPO COO, Dave Shapiro. commented Premier BPO COO, Dave Shapiro.

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Co-Sourcing BPO Call Center Outsourcing 52

Premier BPO

JULY 16, 2021

Outsourcing Financial services is the process of moving certain Finance & Accounting functions within an organization to a specialized third-party vendor. The global Financial services outsourcing market size was estimated at $130 Billion in 2021 and is projected to grow at a rate of 7.5% Fortunly ). Cost-Efficiency.

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Premier BPO

APRIL 13, 2023

This recap is based on the live stream with Dave Shapiro, a 30-year industry veteran in outsourcing, and chief operating officer at Premier BPO. The opposite is true in the case of many outsourcing BPOs and Co-sourcing partners like Premier BPO. to help them acclimatize. time zones.

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Premier BPO

JULY 11, 2023

When ways of working are changing and managing remote workers is not a core competency, business leaders can turn to options such as outsourcing to a co-sourcing partner. More for you The post 4 Ways Hybrid Work Can Solve Talent Challenges appeared first on Premier BPO. Therein lies the opportunity.

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Groove Technology

SEPTEMBER 6, 2022

What are the services GEO usually provides? A GEO often offers global PEO solutions, but they also offer a variety of other services. These services often consist of: International Hiring. An administrative services organization, or “ASO,” is frequently used when the administration is outsourced. Compliance.

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Premier BPO

MAY 12, 2022

Last week SOCAP hosted its much-anticipated CX Spring Symposium 2022 – Discovering New Pathways, sharing pandemic-transformation discoveries on the same topic, in which Premier BPO was a sponsor partner. Premier BPO Takeaways from SOCAP Spring Symposium. Premier BPO Expert Insight. The W.I.S.E.R Traditionalist. Cosmopolitan.

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Premier BPO

MAY 24, 2023

The widespread forum serves as a go-to consumer service and customer care platform in the U.S. The Symposium brought together CX professionals from various industries, including Consumer Packaged Goods (CPG), Healthcare, Financial Services, Insurance, Contact Center, Customer Relations, Travel and Hospitality, and more.

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Simplr

DECEMBER 15, 2021

Simplr’s CMO Daniel Rodriguez and Zendesk’s Senior Manager of Co-Sourcing Timothy Esbe shared best practices for how to overcome common CX staffing hurdles you’ll likely confront this holiday season (and beyond) in a webinar we co-hosted on How to Overcome CX Team Turnover, Understaffing, Seasonality & More. .

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Co-Sourcing Right-Sizing Jobbing Sales 98

SIG Speaks

JULY 30, 2021

Join your sourcing, procurement, and risk management colleagues in this two-hour interactive virtual environment to be challenged with topics related to our industries! Demystifying eAuctions – How to Source Smarter, Faster and Better. Demystifying eAuctions – How to Source Smarter, Faster and Better. register now. .

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Co-Sourcing Risk Management Risk Management Sourcing 40

Premier BPO

DECEMBER 3, 2021

Comprehending your client’s needs and tailoring your service to them is the mark of a true business partnership. Vendors provide purely transactional services with no proactive idea generation, in-depth understanding of the business, or investment in the future of the company; as opposed to a partner. ” — Helen Keller.

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SIG Speaks

SEPTEMBER 1, 2021

On September 15, Nitin Khorana, Vice President from Icertis, will explore maximizing supply chain potential with contract intelligence, followed by topic-based discussions on digitalization within procurement and sourcing. How can you keep one step ahead and gain full visibility into your source-to-pay process? register now. .

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Co-Sourcing Risk Management Risk Management Sourcing 40

SIG Speaks

NOVEMBER 1, 2021

During this webinar, Erika Novak, Head of Client Services at Utmost, will provide an overview of total talent management, why it matters, and how you can build a tactical roadmap to get started on this journey. . How to Build Resilient Supply Chains to Overcome Sourcing Disruptions. Digital Disruption in Sourcing and Procurement.

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SIG Speaks

OCTOBER 1, 2021

Join this webinar with Kate Seagriff, Director of Strategic Sourcing from TripActions, and Aurélie Krau, Travel Consultant from Festive Road, as they explore the important role of technology to support these strategic goals and build resilient organizations. Connecting the Dots Between ESG Objectives and Source-to-Pay Processes.

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Magellan Solutions

JULY 1, 2015

According to a Gospyn.com co-founder, he utilizes his virtual assistant for diary keeping and client follow-ups. Magellan provides outsourced services for small business or startups understands this and this is the reason why our customized approach to outsourcing works. Find out what BPO services you can also outsource.

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Magellan Solutions

AUGUST 31, 2022

Due to the exponential rise of information technology (IT) over the past ten years, it is now necessary to offer IT goods and services using ever-cheaper methods. Here are reasons why companies outsource some of their tasks to business process outsourcing ( BPO ) companies. . Source: Magellan Solutions. Morgan Chase & Co.

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Premier BPO

AUGUST 19, 2021

To help with that, Premier BPO has created our very own collection of Outsourcing terms to help anyone easily converse like an expert. . The practice of contracting out or delegating to an external or third-party company for resources or services to perform your internal day-to-day company functions. Co-Sourcing.

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Premier BPO

FEBRUARY 15, 2022

Especially when there are percentage fees involved like an annual salary or retainer-based (for ongoing services). More for You: Overcoming the Great Resignation with Co-Sourcing Best Way to Hire in 2022. A win-win solution like that isn’t possible unless the answer is outsourcing , or more precisely co-sourcing.

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Co-Sourcing Offshoring Right-Sizing Advisory 52

VXI

MARCH 2, 2023

More often than not, this can be traced back to legacy operating models and preconceived notions that outsourcing erodes service quality. Today, business process outsourcers (BPOs) are working with leading financial service providers to successfully design, launch, and manage digital-first solutions within the contact center.

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VXI

MARCH 2, 2023

More often than not, this can be traced back to legacy operating models and preconceived notions that outsourcing erodes service quality. Today, business process outsourcers (BPOs) are working with leading financial service providers to successfully design, launch, and manage digital-first solutions within the contact center.

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Outsourcing Co-Sourcing Third Party Outsourcing Robotics Process Automation 52

Magellan Solutions

APRIL 5, 2021

When it comes to call center outsourcing Philippines, the fortune 500 are the usual clients for BPOs. They invest tons of money to get the best outsourcing service. What Contact Center Services Philippines Can SMEs Get? Just like the Fortune 500, SMEs also have needs that a BPO company can provide. Customer Service.

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