Magellan Solutions

NOVEMBER 10, 2023

Discover the heart of the Philippines’ economic progress as we explore the IT-BPO industry in this article. The latest Philippine BPO statistics and insights show the industry’s resilience. We’ll explore the remarkable economic growth of the Philippine IT-BPO industry.

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Magellan Solutions

FEBRUARY 4, 2021

Amidst the pandemic, call center companies in the Philippines are still thriving. The pandemic has revealed the strength of call center companies. But BPO is one of the industries that suffered due to COVID-19. Some call centers need their agents to physically appear at work.

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Magellan Solutions

NOVEMBER 15, 2023

One viable solution to this is opting for a shared call center service. What is a Shared Call Center A shared call center is one of the most cost-effective call center options for small to medium-sized companies who cannot afford to establish their customer service department. Keep reading!

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Magellan Solutions

JULY 20, 2021

Did you know that Philippines Call Center Outsourcing can increase your company’s value by threefold? Businesses are told time and time again that they will call center outsourcing Philippines is highly advantageous. Services offered are an indication of the contact center’s capabilities. Lead Generation.

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Magellan Solutions

JUNE 25, 2021

Advantages of a loan processing call center for America. The US financial crisis had an impact on the outsourcing industry. The financial meltdown in the U.S. Magellan Solutions is a BPO firm with experience of mortgage loan verifications. The mortgage industry is undergoing a technological transition.

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Magellan Solutions

MARCH 27, 2022

Many are also encouraged to consider working for the country’s call centers that are in need of agents who have a medical background. The healthcare information outsourcing sector of BPOs is considered one of the fast-growing sectors with over 100, 000 medical-related jobs open to nursing graduates.

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Magellan Solutions

MARCH 30, 2021

What Are The Best Call Center Outsourcing Companies in USA For Your Business? There are a lot of companies outside the country that offer call center services. However, it is hard to look for call center outsourcing companies in USA. It is because of the high labor fee in local call center agents.

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Magellan Solutions

JUNE 25, 2021

Outsourced Debt Collection Call Center Can Help You Recover Outstanding Debts Faster. This is where a debt collection call center becomes a great help. . Call collection agency staff use any available information or obtain new contact information to reach and recover outstanding balances. .

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Magellan Solutions

MARCH 21, 2021

Healthcare is not an easy industry because people rely on your expertise to live a better life. Providers considered healthcare call center outsourcing companies as one of their most trusted companions. It is because Healthcare Call Centers help them reach and give medical care to patients. Medical Transcription.

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Pure Moderation

AUGUST 18, 2022

Business Process Outsourcing or BPO refers to delegating business tasks and processes to a third-party service provider. If your organization has been considering outsourcing non-primary but equally essential tasks, it’s crucial to understand the many different BPO business models available. What Do BPO Companies Do?

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Magellan Solutions

JANUARY 17, 2024

The outsourcing industry is projected to expand at a compound annual growth rate (CAGR) of 6.69% to reach US$0.45 This shows the growing demand for business process outsourcing (BPO) services and their potential to completely transform the way businesses operate. trillion in 2024.

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Magellan Solutions

MARCH 26, 2024

That’s when the best BPO companies come to the rescue! For small businesses, the best BPO partner is the cornerstone. What to Look For in an SME Customer Service BPO More than the surface, small and medium enterprises need a Business Process Outsourcing partner for customer services.

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Magellan Solutions

JULY 2, 2021

The industry had grown by 250% since 1995 , and was still growing. The call center industry was still on the rise. . By 2003 , call center outsourcing philippines and worldwide bpo companies consisted of 5,320 call centre operations. . 0 To The x000s Of Call Centers For Customers & Clients.

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Magellan Solutions

MARCH 23, 2021

Why SMEs Should Outsource Call Center Services . Longer on-hold time, unanswered queries, or lack of manpower to answer customer calls. Call center services. An effective call center service provider can ensure smooth customer service. Basic Call Center Services. Look at these numbers.

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Magellan Solutions

MAY 6, 2020

Companies that outsource call center ops have one thing in common: they know the significance of building and maintaining good customer relationships. Being in the front-end, call centers create a direct connection between customers (even prospects) and businesses. Financial Institutions. Prudential Financial.

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Magellan Solutions

JULY 14, 2021

2021 BPO Status in the Philippines. The working conditions increased the fear of Covid-19 among 247 bpo services inc. The pandemic damaged even the BPO sector. But the BPO industry in the Philippines accommodated many adjustments. The pandemic disrupts the BPO industry. The industry employs around 1.3m

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Magellan Solutions

JUNE 23, 2021

When in debt, outsource your ecommerce call center services. It’s just that the pandemic has been destructive in all angles for most retail industries. Financial Duties. Bookkeeping – Reviewed by those who have a steady background and understanding of the financial aspect. Shipping & Fulfilment.

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Go4Customer

SEPTEMBER 24, 2021

The BPO sector, also known as the business process outsourcing industry is a growing export earner.In the current financial year, this industry has churned out revenues worth billions of dollars for both customers and providers across the globe.

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Magellan Solutions

JULY 9, 2021

What are the different Philippines call center services and how much can you expect them to be? There are different services provided by call center. What do you get when you outsource inbound call center services ? Inbound Calling. Managing call center services inbound sales inquiries.

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Customer Serv Outsource Smarter

DECEMBER 16, 2022

If 2020 and 2021 were years of change, transformation, and tumult in the business process outsourcing (BPO) world, how do we describe 2022 ? So, what’s in store for 2023 in our beloved BPO industry? BPOs to offer lower pricing for work-at-home vs. in-center because that delta closed rapidly during and post-pandemic.

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Magellan Solutions

NOVEMBER 29, 2021

The Pros and Cons of Healthcare BPO Support Service. The healthcare industry is one of the most crucial sectors, especially in the more recent times. Healthcare BPO Support Services come in many forms. How a BPO Support Services Tackles Medical Billing. Cost-Effective. Variable Expenses.

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Magellan Solutions

JANUARY 28, 2021

Is Accent Important in Today’s Outbound BPO? . An outbound call center is essential for a company that is planning to expand its business. Here are some of the services offered in an outbound call center: Proactive customer service. Sales call to new (prospective) customers. Appointment booking. .

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Magellan Solutions

MAY 22, 2021

Giving importance to the healthcare bpo. Just like the usual BPO companies, healthcare support services: Build a better doctor-patient connection. As a call center support provider, we are an extension of your business. We have our 24/7 call center support services. Customized call center support service.

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Magellan Solutions

JULY 5, 2021

Let’s take a look at the best and worst Philippines Call Center Companies this 2021. There are more than 700 Philippines call center companies – many of which work specifically for small and medium enterprises. Not just a BPO company that can supply them with people who they can manage. Collaborative Effort.

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Metasource

SEPTEMBER 28, 2023

When exploring the world of business process technology and outsourcing solutions, you will likely come across three terms: business process outsourcing (BPO), business process management (BPM), and business process management as a service (BPMaaS). Business Process Outsourcing (BPO): Leveraging Third-Party Expertise What Is BPO?

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Magellan Solutions

APRIL 21, 2021

What is KPI in the BPO Philippines ? The BPO Philippines provides several metrics to determine the growth and development of a company. They can do an adjustment based on the information given by their call center partner. Besides that, we will check how the BPO Philippines set KPIs for their business partners. .

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Magellan Solutions

SEPTEMBER 11, 2021

How to start a multilingual call center services for small businesses. Understanding the Industry. We have been able to find out that this industry has always suffered a bad reputation, and for good reason. Surveys, where you call designated people to obtain answers to an opinion survey. Economic Analysis.

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Mattsen Kumar

SEPTEMBER 2, 2021

The number of organizations using a call center outsourcing vendor has risen dramatically over the previous decade. It is a well-known truth that setting up a multi-channel call center within a business may be costly and time-consuming. Go for Industry Experience. Ensure The Company Has Greatly Qualified Staff.

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Magellan Solutions

SEPTEMBER 9, 2022

Here are some benefits of automation in the accounting industry. . 10 HURDLES ACCOUNTING AI FACE AND HOW BPO CAN SOLVE THEM. We’ve listed below hurdles accounting AI encounters and how business process outsourcing (BPO) prevents them. . #1) 3) TRANSPARENCY WITH REGARDS FINANCIAL REPORTS. 3 BENEFITS OF AI IN ACCOUNTING.

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Magellan Solutions

AUGUST 6, 2021

These are the 10 most important services for start-up businesses that BPO Philippines can provide. A few years back, BPO Philippines was just the destination for inbound and outbound call centers. What Admin Function Tasks Your Start-up Business Should Have That BPO Companies in Metro Manila Can Offer?

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Magellan Solutions

AUGUST 4, 2021

Here’s how BPO Philippines Leverage Predictive Analysis to enhance their service delivery. BPO Philippines is making use of innovative technologies like AI, machine learning, speech analytics and especially predictive analytics. Such examples are text from chat and emails, voice patterns and tonal changes during calls. .

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Transparent BPO Outsourcing

MARCH 22, 2023

Attrition, or employee turnover, is a major concern for call centers and contact centers, as it can (and DOES) significantly impact both their financial performance and their ability to provide high-quality customer service.

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Magellan Solutions

JULY 16, 2021

What exactly is Fintech BPO ? Fintech is a blend of “financial technology.” It’s a term for any technology that’s used to augment, streamline, digitize or disrupt traditional financial services. Around 15 to 20 percent of the Philippines’ current BPO workforce caters to financial services and fintech clients. .

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Magellan Solutions

APRIL 24, 2021

What are the signs of a trustworthy Healthcare BPO? Is Your Healthcare BPO Trustworthy? Let us break down these common ‘signals’ and see if it should be your basis in getting a BPO partner. Should you trust a large Healthcare BPO company with more than thousands of employees? Is it the company size or years of service?

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Simplr

AUGUST 31, 2022

Everything you wanted to know but were afraid to ask about how to end a call center contract, BPO SLAs, breach of contract, termination and more. The contact center has become a vital organ for many organizations. Call center outsourcing agreement, BPO SLAs, breach of contract, termination and more.

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Magellan Solutions

MAY 28, 2021

The outsourcing industry in the Philippines is the economic lifeline for the entire Southeast Asian countries. BPO companies in the Philippines employ more than 2 million people. As a result, this tiny island nation is posing as a strong competitor to established global BPO players such as India. Neutral Language. Deliverables.

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Magellan Solutions

MARCH 16, 2017

It has been a widely reported fact that the Philippines overtook India as the new number one destination for call center services in the world. While both are progressing, Third World countries, there are strong reasons why Philippine call center services have been preferred over their fellow Asian counterpart.

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