Magellan Solutions

JULY 2, 2021

The call center industry was still on the rise. . By 2003 , call center outsourcing philippines and worldwide bpo companies consisted of 5,320 call centre operations. . 0 To The x000s Of Call Centers For Customers & Clients. We are one of the top call center companies in Metro Manila.

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Magellan Solutions

FEBRUARY 4, 2021

BPO Philippines is Resilient During the COVID-19 Pandemic. Outsourcing BPO Philippines Amidst the Pandemic. Yet the global BPO industry in Asia continues to thrive. BPO industry in the Philippines is the country’s biggest services export sector. Jobstreet.com added that active recruitment is from the BPO sector.

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Magellan Solutions

FEBRUARY 12, 2021

Are you considering getting an order taking call center? Inform the customer about the product. Order taking call centers are a valuable asset to have. Believe it or not, the Philippines is the top call center in the world. They say that you can put a Filipino in the BPO industry, and they will excel.

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Magellan Solutions

JULY 8, 2021

There’s no doubt that COVID-19 has disrupted call center services outsourcing operations on multiple levels. With the future still uncertain, traditional contact center labor models won’t be enough to recoup what’s been lost. Contact center leaders needed to rewrite established rules to launch customer experience.

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Magellan Solutions

FEBRUARY 14, 2021

You have a business and want you to get a call center to help you. The problem is, you are clueless about what to look for in getting a Dental Answering Service BPO? As the name suggests, a dental answering service responds to dental calls. That is where a business process outsourcing (or BPO) company comes in.

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Customer Serv Outsource Smarter

DECEMBER 16, 2022

If 2020 and 2021 were years of change, transformation, and tumult in the business process outsourcing (BPO) world, how do we describe 2022 ? Many businesses told us that 2022 was a down year and a time of uncertainty. All of us seem busier and more preoccupied than ever. So, what’s in store for 2023 in our beloved BPO industry?

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VXI

SEPTEMBER 8, 2021

Whether your business is categorized as a ‘mom ‘n’ pop’ or a corporation, outsourcing your customer interaction through a call center vendor and making use of call center services may be the most important decision you have to make for your company. Technology and Innovation. Agents – QA and Training.

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Magellan Solutions

FEBRUARY 3, 2021

There are a lot of myths surrounding healthcare BPO. And healthcare companies are now clamoring to get a healthcare BPO partner. That is why healthcare BPO is a viable solution. But for some reason, companies are afraid to consider taking in a healthcare BPO. What are the Myths Surrounding Healthcare BPO Companies.

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Magellan Solutions

FEBRUARY 16, 2021

Are you considering hiring a BPO company in the Philippines? Ever since the pandemic freezes all kinds of movements, BPO companies have been the savior of many companies and economies. And this is evident by the number of BPO companies that keep on popping up everywhere. Call Center Outsourcing Philippines.

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Magellan Solutions

JULY 12, 2021

Why is Call Center Outsourcing Philippines the top destination for offshore services? When we talk about outsourcing, one of the top destinations that comes up is the Philippines. The Philippines is really the top call center hub in the world. Importance of Proper Call Center Work Environment.

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Magellan Solutions

FEBRUARY 8, 2021

Companies are now getting Telehealth services from their Healthcare BPO partner. Ways How Healthcare BPO Companies helps during the Pandemic. We are a global leader in delivering stellar customer experience and back-office support. We are one of the leading inbound call center and BPO solutions providers in the Philippines.

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Magellan Solutions

DECEMBER 11, 2023

Now, picture this: it’s 2001, and Frederick works in a call center called Etelecare. In the early 2000s, call centers were booming, and Etelecare was creating waves in the BPO industry. What’s fascinating is Fred’s realization during his work at a call center.

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Magellan Solutions

AUGUST 21, 2021

BPO Philippines has been adapting a remote strategy for a year, is it time to permanently conform to it? But with new strains emerging, is it time to permanently accept a remote workforce strategy as the new normal for BPO companies in the Philippines ? Is a Work From Home Setup Effective in BPO Philippines? Premier BPO.

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Magellan Solutions

MAY 29, 2021

Many Healthcare BPO are stepping up to the challenge to connect patients and doctors amidst the pandemic. Healthcare leaders are now enlisting the assistance of healthcare BPO support services to help them examine the role of social media in doing busines s. 9 Ways Healthcare BPO Make Use of Social Media.

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Magellan Solutions

SEPTEMBER 9, 2022

The Problem with Accounting AI and the Role of BPOs. Over 70% of leaders in finance and accounting, advisory and tax services, think that Artificial Intelligence (AI) will affect data-driven insights, according to the EY 2020 Global Tax and Transformation survey. AI is widely used in businesses. 3 BENEFITS OF AI IN ACCOUNTING.

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Magellan Solutions

MARCH 27, 2024

Business process outsourcing (BPO) companies offer tailored technical support to meet diverse needs. Explore how BPOs are transforming technology assistance. Technical Support Services Offered by BPOs BPO companies provide various technical support services customized to meet business requirements. Let’s get on it!

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Magellan Solutions

JULY 22, 2021

But unlike other BPO functions, any outsourced medical-related tasks require special qualifications. Aside from that, it is already a proven fact that some Filipino medical practitioners shifted their career in the call center industry for various reasons. Most of the training involved crisis management and customer interaction.

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Magellan Solutions

AUGUST 13, 2021

Many call center companies in BPO Philippines focus on improving the skills of their agents this 2021. There are several ways on how BPO Philippines improve the quality of their service of their business partners. Improvement of Agents’ Skills vs Integration of Artificial Intelligence of BPO Companies in the Philippines.

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Magellan Solutions

JANUARY 7, 2024

Known as one of the most favored providers of outsourced solutions, the Philippines prides itself in its culture of dedication to quality services and hospitality, coupled with the Filipinos’ natural knowledge of the English language and Western culture, making it a site for top call centers worldwide.

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Premier BPO

MAY 16, 2023

C&CC Key Takeaways: Delivering a breakout session on “Co-Sourcing vs. Outsourcing – How to Maximize Your Partner Relationship”, Premier BPO leadership also shared insider takeaways from the two-day exhibition. The Call & Contact Center Expo 2023 had over 100+ speakers from various companies and organizations.

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CGS Inc

OCTOBER 14, 2021

New York, NY – October 14, 2021 – CGS, a global provider of business applications, enterprise learning and outsourcing services, announced today that it is the recipient of the 2021 Customer Experience Innovation Award for Business Process Outsourcing (BPO) Solutions. About CUSTOMER. Please visit [link].

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Magellan Solutions

JULY 27, 2021

To help you pick the best call center out there, we’ve examined the top two places to outsource and why? Despite being a late bloomer, the country has held the title of ‘The BPO Capital of the World’ since 2010. Almost all call centre services Philippines are offering variations of outbound telemarketing services.

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Magellan Solutions

FEBRUARY 12, 2021

If you want to, call centers can work around the clock for your patient’s convenience. If you can “wow” them the first time they make a phone call, they’ll be your lifetime partner. . They might also spread good words about your business, who knows? Available call center agent 24/7.

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Magellan Solutions

APRIL 11, 2021

The COVID-19 pandemic disrupted the operation of the BPO industry. The call center industry had to immediately think of some ways to regain the client’s trust. Here are some of the BPO sector’s immediate responses amidst the pandemic. BPO Companies in the Philippines Implemented Work-From-Home Set-Up. Staff House.

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Magellan Solutions

JULY 14, 2021

When we talk about customer support outsourcing , most businesses will immediately think of big industries such as Information Technology and Finance. We will also look at the go-to call centers of companies in the Philippines. With a BPO partner, you can have artists ready to serve your needs immediately.

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Magellan Solutions

JULY 4, 2021

Average handling time (AHT) has been one of the most important metrics to measure in the call center industry. Many industries strictly implement a low AHT for their agents so they can answer as many calls as possible on their shift. . Besides that, the average AHT for any call center should be at least 6 minutes.

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Magellan Solutions

AUGUST 11, 2021

The Failure Stories From BPO Philippines Are Many, But What Stands Out? When you outsource, you must be clear about: Process. Like any great leader, most CIOs should start by emphasizing the need for complete clarity about their own role in the outsourcing process. TALK TO US! Contact us today for more information.

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Magellan Solutions

JULY 3, 2021

With all the commotions about the effect of COVID-19 to our global economy, data entry outsourcing companies take this as an opportunity to innovate and introduce a new way of providing service. Over the last year, call center location models have started to take shape. Traditional call center with limited personnel available.

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Magellan Solutions

NOVEMBER 24, 2023

The Philippines is the Ideal Outsourcing Destination As a leader in the BPO sector, the Philippines has established its position. The Philippine BPO industry also keeps up with technology and customer service advances. Moreover, the Philippine BPO sector highly values training and continuous growth.

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Magellan Solutions

FEBRUARY 4, 2021

And there is no better way to know about it than by looking at telemarketing in the Philippines. . It is sometimes called telesales or inside sales. It is one of the top call centers in the world. So if you have ever received a call encouraging you to switch cable TV, that is telemarketing. We can do it.

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Magellan Solutions

FEBRUARY 6, 2021

Furthermore, the Philippines is one of the top BPO countries. And Filipinos are usually the go-to person of many US businesses. And you don’t have to worry about the culture, because Filipinos are more “western” than you think. But hear us out first. Contact us and get your 60-minute FREE consultation now!

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Magellan Solutions

APRIL 8, 2021

But as a growing business, you would want an outsourcing partner that you can call the best. A BPO company that understands your goal and ambitions. But first, let us discuss the meaning of data entry and outsourcing. BPO firms have a solid framework of processes and procedures. Philippine-based BPO helps in generating 1.3

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Magellan Solutions

FEBRUARY 10, 2021

Customers start to complain about the lack of a 24/7 service. An after-hours call center (also known as out of hours call center) handles calls after work hours. Well, there are three logical reasons why you should get an out-of-hours call center partner. After Hours Call Center in Manila.

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Magellan Solutions

AUGUST 11, 2021

Telemarketing Call Center Philippines can give you access to a team of SEO experts that can help you optimize your website and posts. It’s not about which platform you use for social media. BPO companies in the Philippines usually train their Filipino Telemarketers to understand buying patterns and rationale.

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Magellan Solutions

AUGUST 13, 2021

Find the best brand protection with BPO Philippines. Content moderators will then decide whether a particular submission can be used or not on that platform. BPO companies in the Philippines countering the limitations. Government involvement in content moderation; Is it problematic for tech BPO companies in the philippines ?

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Magellan Solutions

JULY 15, 2021

Businesses all over the world prefer a performance based appointment setting as BPO companies would need to show results first before you pay them. This is an important detail for many SMEs now as only 2% of cold calls result in an appointment. . The BPO company set up a team that will use an accurate targeted marketing database.

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Magellan Solutions

MARCH 21, 2024

Imagine leaving a US$3.1 Data Accuracy Definition Simply put, data accuracy is all about getting accurate information. Amazon Price Glitch In 2018, Amazon learned a harsh lesson about data accuracy the hard way. A mind-boggling US$440 million loss was erased in just 45 minutes! One mistake can ruin plans. The result?

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