Redial

APRIL 14, 2023

As a growing company, Redial is always looking for the best opportunities not only to provide top-quality BPO services but also impact the communities where we operate. So, in this blog, we will talk about the incredible factors and our vision to take our services to the next level. You want to know how we can help? Let’s talk.

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BPO Service Business Process Outsourcing Offshoring 130

Magellan Solutions

DECEMBER 5, 2023

Outsourcing their inbound call center services. Knowing the inbound call center cost allows your business to budget planning before you delegate some of your business operations to a call center. Keep reading to know more about the inbound call center costs and tips on managing it efficiently.

Call Center 52

Call Center Outsourcing Streamline Operations Cost Control 52

Magellan Solutions

FEBRUARY 26, 2024

Artificial intelligence (AI) in call centers can enable customer service professionals to focus on essential tasks, as 78% of them stated. The collaboration between AI and call centers is reshaping the customer service paradigm. It has led call centers to explore the benefits of AI.

Call Center 52

Call Center Customer Service Service Analytics 52

Magellan Solutions

FEBRUARY 2, 2022

When businesses discuss outsourcing initiatives, it always comes down to markets specializing in BPO services like the Philippines. The Philippines has always been in a tight race with India as the best BPO services provider in the world. A Brief History of the Call Center Industry in the Philippines. billion by 2022.

Call Center 75

Call Center BPO Government Outsourcing 75

Magellan Solutions

MARCH 14, 2023

A glimpse of the Call Center Industry The first call center started its operations in the Philippines in 1992. million Filipinos are currently employed in the industry (Contact Center Association of the Philippines (CCAP)). In this article, we identify and solve 10 challenges that every call center faces.

Call Center 52

Call Center Customer Service Outsourcing BPO 52

Magellan Solutions

JULY 30, 2021

Handling The Largest Call Center In The Philippines By Shrinkage Management. One of the most important parts of call center-specific workforce management is monitoring and reducing shrinkage. . But what is a call center ph Shrinkage? Bob leads a team of 12 agents in a call center. .

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Call Center BPO Management Out-Tasking 52

Magellan Solutions

MARCH 22, 2023

What is the Best Way to Analyze Call Center Performance? Analyzing call center performance is best done through data and analytics. Several visualization techniques can be used to achieve this. Another effective way to analyze call center performance is by conducting surveys and interviews.

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Call Center Customer Service Outsourcing Efficiency 98

Magellan Solutions

AUGUST 5, 2021

We all want the top BPO Philippines software for the best CSR experience. Looking for the right call center ph softwares for your call center business? With hundreds of business process outsourcing companies Philippines tools available, finding the best ones for your call center can be confusing.

Call Center 40

Call Center BPO Software Business Process Outsourcing 40

Magellan Solutions

MAY 10, 2023

One way to achieve these goals is by having a reliable order taking call center services system. We will discuss the importance of order taking call center services. To decide about outsourcing order taking services , you must know how it works. Call center representatives should also be computer savvy.

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Call Center Customer Service Outsourcing Sales 52

Magellan Solutions

OCTOBER 18, 2022

How Can Telemarketing Call Center Shape Help MSMEs? Have you ever wondered what is the importance of a telemarketing call center in the Micro, Small, and Medium Enterprises (MSMEs)? . Call center telemarketing is a strategy used by firms to increase their bottom line. So, what is telemarketing?

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Call Center Sales Out-Tasking Right-Sizing 81

Magellan Solutions

NOVEMBER 15, 2023

Have you ever thought about how a business would thrive without customer service ? One viable solution to this is opting for a shared call center service. Benefits of Shared Call Centers Businesses have varying reasons why they may opt for shared customer service for SMBs. Keep reading!

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Call Center Customer Service BPO Customer Support 52

Magellan Solutions

FEBRUARY 4, 2021

Amidst the pandemic, call center companies in the Philippines are still thriving. The pandemic has revealed the strength of call center companies. But BPO is one of the industries that suffered due to COVID-19. Some call centers need their agents to physically appear at work.

Call Center 52

Call Center BPO Outsourcing Healthcare 52

Magellan Solutions

OCTOBER 26, 2023

It is said that the average call-abandonment rate for incoming inbound calls is 6.44%. The solution is simple: Opt to outsource inbound call center services. But what to look for when outsourcing call center services for your business? Where Can You Find Such An Inbound Call Center?

Call Center 52

Call Center Outsourcing BPO Out-Tasking 52

Magellan Solutions

MARCH 21, 2021

Providers considered healthcare call center outsourcing companies as one of their most trusted companions. It is because Healthcare Call Centers help them reach and give medical care to patients. But not all healthcare BPOs are equal. Healthcare BPO in a Nutshell. Everyone is conscious about their health.

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Call Center Healthcare Outsourcing BPO 52

Magellan Solutions

MARCH 22, 2021

It is mainly because of the skilled workforce and lower call center pricing. Below are the top channel of communication for call center outsourcing: Phone conversation. The call center Philippines outsourcing scene. The BPO industry in the country has expanded over the years. TALK TO US!

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Call Center Outsourcing BPO Customer Service 52

Pure Moderation

MAY 17, 2022

The answer lies in finding call center outsource, customer support services, efficiently and comprehensively. What Is Call Center Outsourcing? The Different Types of Outsourced Call Center Services 2.1 Inbound Call Center Service 2.2 Outbound Call Center Service 2.3

Call Center 52

Call Center Outsourcing E-Commerce Customer Support 52

Magellan Solutions

MARCH 29, 2020

The Philippines’ key competencies such as their educated workforce, efficient labor practices, industry expertise, low labor cost, and strategic location propelled the nation to become the top call center country in the world for voice-enabled services. . However, the booming call center story did not start in the Philippines.

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Call Center Offshoring Labor Costs BPO 72

Magellan Solutions

MARCH 30, 2021

What Are The Best Call Center Outsourcing Companies in USA For Your Business? There are a lot of companies outside the country that offer call center services. However, it is hard to look for call center outsourcing companies in USA. It is because of the high labor fee in local call center agents.

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Call Center Outsourcing Nearshoring Offshoring 52

Magellan Solutions

JULY 20, 2021

Did you know that Philippines Call Center Outsourcing can increase your company’s value by threefold? Businesses are told time and time again that they will call center outsourcing Philippines is highly advantageous. Can contact center services Philippines triple your business value? Let us take a look.

Call Center 52

Call Center Outsourcing E-Commerce BPO 52

Magellan Solutions

JULY 2, 2021

Get to Know the Top Philippines Call Center Companies that are SME-focused. The Philippines call center companies have been the go-to when it comes to outsourcing needs. Started out with excellent voice services such as customer support services, these companies now offer BPO services. . Employee Size.

Call Center 52

Call Center E-Commerce BPO Healthcare 52

Magellan Solutions

FEBRUARY 8, 2021

What is even an order taking call center? A missed call is a missed opportunity. An order taking call center takes care of all incoming orders from customers. Such as phone calls or live chats. People who do order taking provide the customer’s pieces of information about the product. TALK TO US!

Call Center 52

Call Center BPO Outsourcing Service 52

Magellan Solutions

MAY 27, 2021

The best call center providers focus on quality customer services over vanity numbers. Enough with the call center power rankings. Quality over quantity, that’s the principle call centers should start to uphold. In short, call center services , like customer service, can make or break your business.

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Call Center Service BPO Customer Service 52

Magellan Solutions

MARCH 1, 2021

It turns out… Call centers are not telling you everything you need to know about them. And the only way to know these “secrets” they are keeping from you is to ask them directly about it. Like Netflix and Spotify, you can test the services of a BPO company without charge. We still miss out a few important details.

Call Center 52

Call Center BPO Service Business Process Outsourcing 52

Magellan Solutions

JUNE 25, 2021

Outsourced Debt Collection Call Center Can Help You Recover Outstanding Debts Faster. This is where a debt collection call center becomes a great help. . Call Collection Agency is Great For the Following. Find and contact clients to make follow ups about their overdue payments.

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Call Center BPO Outsourcing Accounting 52

Magellan Solutions

JULY 19, 2021

Why Outsource To Healthcare Call Center Companies In 2021. The healthcare contact center market is broadly segmented. Enter healthcare call center outsourcing companies. Staying true to the original BPO idea of outsourcing non-essential but still important activities to another party. Medical Insurance BPO.

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Call Center Healthcare Data Entry MicroSourcing 52

Magellan Solutions

APRIL 14, 2021

In getting a BPO partner, we all have one question. Call Center Service Pricing should mean more than money to your business. . We will discuss in this article how to assess if your every dollar is worth it with your chosen call center partner. . A Brief Look at Call Centers. Inbound Call Centers.

Call Center 52

Call Center BPO Outsourcing Business Process Outsourcing 52

Pure Moderation

AUGUST 18, 2022

Business Process Outsourcing or BPO refers to delegating business tasks and processes to a third-party service provider. If your organization has been considering outsourcing non-primary but equally essential tasks, it’s crucial to understand the many different BPO business models available. What Do BPO Companies Do?

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BPO Nearshoring Business Process Outsourcing Offshoring 98

Pure Moderation

AUGUST 8, 2022

Are you trying to compute your call center outsourcing costs? In recent years, call center services have become more cost-effective. Outsourced call centers, offshore or onshore, offer several advantages to businesses. This guide covers the average offshore call center pricing across countries worldwide.

Call Center 52

Call Center Offshoring Nearshoring Outsourcing 52

Magellan Solutions

MARCH 1, 2021

Philippine companies for 2021 call center outsourcing market. The BPO industry in the country has expanded over the years. You no longer have to worry about fully giving up control of your projects. Even if the team is under the Philippine BPO company, you are the only one who manages them the way you want.

Call Center 52

Call Center Outsourcing Offshoring BPO 52

Magellan Solutions

APRIL 19, 2021

What are the outbound call center services ? An outbound call center service focuses on making calls and connecting to potential customers. Cold calling. Defining Magellan Solutions as the top outbound call center. Call centers are no longer a mystery. TALK TO US!

Call Center 52

Call Center Service Sales BPO 52

Magellan Solutions

MAY 14, 2021

Amidst the pandemic, entrepreneurs are looking to ditch their traditional call center partner. Consequently, BPO companies, specially in the Philippines , remain strong and continue to drive results despite the risk presented by Covid-19. Why are companies not impressed with Traditional Contact Center Companies anymore?

Call Center 52

Call Center BPO Customer Service Sales 52

Magellan Solutions

JANUARY 17, 2024

The outsourcing industry is projected to expand at a compound annual growth rate (CAGR) of 6.69% to reach US$0.45 This shows the growing demand for business process outsourcing (BPO) services and their potential to completely transform the way businesses operate. trillion in 2024.

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BPO Outsourcing Robotics Process Automation Regulations 52

Magellan Solutions

JUNE 3, 2021

When it comes to order taking call center service, you have to choose whether to have people to interact with your customers or rely on technology to place their orders. That’s why it is important to dedicate time to plan your order taking call center. BPO companies have several managers to monitor your agents.

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Call Center Automation Service BPO 52

Magellan Solutions

MARCH 26, 2024

That’s when the best BPO companies come to the rescue! For small businesses, the best BPO partner is the cornerstone. What to Look For in an SME Customer Service BPO More than the surface, small and medium enterprises need a Business Process Outsourcing partner for customer services.

Customer Service 52

Customer Service BPO Service Nearshoring 52

Magellan Solutions

MARCH 26, 2021

Call center ecommerce services at Magellan Solutions. The BPO industry in the country has expanded over the years. You no longer have to worry about fully giving up control of your projects. Even if the team is under the Philippine BPO company, you are the only one who manages them the way you want. Replacements.

Call Center 52

Call Center Outsourcing E-Commerce BPO 52

Magellan Solutions

APRIL 29, 2021

Outsource your call center service with the most trusted providers. The BPO industry in the country has expanded over the years. You no longer have to worry about fully giving up control of your projects. Even if the team is under the Philippine BPO company, you are the only one who manages them the way you want.

Call Center 40

Call Center BPO Offshoring Outsourcing 40

Magellan Solutions

AUGUST 28, 2021

Amidst the pandemic, BPO Philippines is playing a vital role in education. Most of us have grown up being taught the importance of education. The answer: BPO companies in the Philippines. The Role BPO Philippines Plays in Education. Call centers can help create the same type of relationship in distance education. .

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BPO Call Center Business Process Outsourcing Outsourcing 52