IBM Services

DECEMBER 7, 2023

In fact, nearly 50% of CEOs feel increased customer expectations that organizations will accelerate the use of new technologies like generative AI , according to an IBV CEO Guide to Generative AI for Customer Service study. Customer support is an incredibly important defense against customer turnover.

Customer Service 83

Customer Service Service Call Center Analytics 83

IBM Services

OCTOBER 9, 2023

According to a global study from the IBM Institute for Business Value (IBV) , surveyed executives estimate that 40% of their workforce will need to reskill as a result of implementing AI and automation over the next three years. These conversations are happening as the workforce is undergoing a major change.

Human Resources 72

Human Resources Automation Jobbing Cybersecurity 72

Microsourcing

APRIL 9, 2024

From the impact of inflation and cost-of-living pressures to the rise of eCommerce and increasing global competition, CFOs and their fellow executives find themselves navigating unique challenges and doing their utmost to balance expenditure with quality. Few sectors ride the economic roller-coaster quite like the retail industry.

Retail 52

Retail MicroSourcing Outsourcing Offshoring 52

IBM Services

DECEMBER 5, 2023

Enhancing the customer experience through customer service is among the most important disciplines for any organization for one simple reason: without customers, organizations would fail overnight. Why customer service is growing in importance Customer service is more important than ever.

Customer Service 66

Customer Service Service Customer Support Call Center 66

Amzur

JANUARY 18, 2024

Above all, scaling artificial intelligence implementation in the next 5 years has become a daunting challenge for many C-level executives. C-level executives want to know if they should act now – and, if so, how to start.

Data Entry 52

Data Entry Right-Sizing Robotics Process Automation Automation 52

Amzur

JANUARY 18, 2024

Above all, scaling artificial intelligence implementation in the next 5 years has become a daunting challenge for many C-level executives. C-level executives want to know if they should act now – and, if so, how to start.

Data Entry 52

Data Entry Right-Sizing Robotics Process Automation Automation 52

Amzur

JANUARY 18, 2024

Above all, scaling artificial intelligence implementation in the next 5 years has become a daunting challenge for many C-level executives. C-level executives want to know if they should act now – and, if so, how to start.

Data Entry 52

Data Entry Right-Sizing Robotics Process Automation Automation 52

TTEC

DECEMBER 21, 2021

Evolution is key to any brand’s success, especially in a fast-paced world where technology and opportunities are constantly changing. Standing apart from competitors requires continual evaluation, pivoting, and growth. But what does it really mean to transform? Is a digital transformation the same as a business transformation?

Automation 52

Automation Marketing 52

Amzur

SEPTEMBER 9, 2021

Business owners or C-level executives are actively searching for. Take a look at the recent Google Trends report here. . If you observe this closely, there is a steep growing trend of digital transformation for the last 5 years in the USA. . What is a digital transformation and its benefits?”. Challenges and myths of digital transformation.

Robotics Process Automation 83

Robotics Process Automation Right-Sizing Retail Automation 83

IBM Services

SEPTEMBER 19, 2023

Chatbots have been around for some time, but can often create frustrating experiences for customers. Chatbot technology can also be applied to phone interactions, driving additional refinement to the customer care process.

Robotics Process Automation 115

Robotics Process Automation Out-Tasking Automation Jobbing 115

IBM Services

MAY 9, 2023

The world is changing faster than ever, and the way we work needs to keep up with the possibilities that new technologies bring to our day-to-day work. Companies that want to stay competitive need to help their employees quickly build new skill sets and adapt to changing market conditions. An analysis from the U.S.

Robotics Process Automation 73

Robotics Process Automation Out-Tasking Automation Jobbing 73

IBM Services

DECEMBER 1, 2023

It has evolved a lot since March 2021 , when I published the blog post “ Migrating Cloud Functions Code to Code Engine.” They serve low-latency use cases well, like chatbot integrations or webhooks. When migrating off IBM Cloud Functions, IBM Cloud Code Engine is one of the possible deployment targets.

Engineering 62

Engineering Jobbing Design Accounting 62