Everest Group

FEBRUARY 6, 2024

The challenge of embracing change Enterprises that have successfully embraced automation and digitization now face another technological challenge: gen AI. Despite as many as 90% expressing a desire to adopt gen AI, only about 10% of respondents indicated they would significantly invest in the technology during 2024.

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Government Out-Tasking Automation Software 69

Everest Group

JANUARY 22, 2024

In this blog, explore examples of early generative AI adoption and learn about the benefits and challenges of this game-changing technology. Learn more on this topic in the webinar, The Generative AI Advantage in Enterprise CXM Operations.

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Management Regulations Sales Banking 64

Everest Group

NOVEMBER 30, 2023

As we stand on the brink of COP28 (November 30 to December 12, 2023), Everest Group’s technology service provider clients and industry leaders are poised to play a pivotal role in advancing the goals set forth by the Paris Agreement. These technologies facilitate real-time monitoring, enabling swift responses to environmental shifts.

Supply Chain Management 64

Supply Chain Management Finance Research Government 64

Everest Group

MARCH 19, 2024

In this first blog of our two-part series, we delve into quantum computer types, opportunities for businesses and IT service providers, and their impact on modern cryptographic algorithms. With their exceptional computing prowess, quantum computers have the potential to revolutionize various sectors by expediting complex problem-solving.

Supply Chain Management 59

Supply Chain Management Research Collaborations Reduced Costs 59

Everest Group

MARCH 19, 2024

By partnering with IT and technology services providers, banks and financial institutions can prepare for the new T+1 settlement. This underscores the urgency for organizations to adopt advanced technologies and modernize their post-trade infrastructure.

Banking 64

Banking Service Streamline Operations Risk Management 64

Everest Group

APRIL 26, 2024

To combat the technology talent shortage and improve project readiness, technology firms are investing in comprehensive initiatives across the talent management value chain, including learning and development platforms, niche partnerships, and other strategies.

Jobbing 64

Jobbing Sourcing Design Service 64

Everest Group

APRIL 10, 2024

Amid healthcare providers’ ongoing struggles with Revenue Cycle Management (RCM) inefficiencies, a new wave of outsourcing is emerging, centered around value and technology-driven solutions like AI and analytics. SC Health System recently invested $40M in Epic EHR Platform to enhance interoperability.

Management 59

Management Healthcare Robotics Process Automation Analytics 59

Everest Group

APRIL 3, 2024

As discussed in our previous blog , the emergence of quantum computing poses a significant threat to current public key cryptographic methods. The advancement of quantum computers can seriously threaten data security and privacy for various enterprises, affecting fundamental principles such as confidentiality, integrity, and authentication.

Cybersecurity 72

Cybersecurity Research Banking Collaborations 72

Everest Group

JANUARY 22, 2024

Explore the projected benefits to both companies and market repercussions in this blog. Managing disparate technologies, ensuring seamless connectivity, and maintaining security across these diverse environments is a complex puzzle. Reach out to learn more on this topic.

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Automation Marketing Flexibility Sales 64

Everest Group

MAY 9, 2024

Delve into this blog to explore the advantages and potential hurdles of adopting a strategic business outcome in CXM. The revolutionary integration of digital CX solutions is significantly transforming customer experience service delivery.

Service 59

Service Collaborations Outsourcing Services Contracting 59

Everest Group

JANUARY 5, 2024

Discover how the content ecosystem has evolved, explore the potential of generative Artificial Intelligence in reshaping the content supply chain, and gain insights into what’s next in this blog. Enterprises and marketers also face technology and internal enterprise challenges beyond content. The dawn of Web 2.0

Marketing 64

Marketing Reduced Costs Efficiency Managed Services 64

Everest Group

DECEMBER 7, 2023

As nations gather at COP28, prioritizing technology-driven optimization can pave the way for sustainable energy progression. Explore how advanced energy monitoring and optimization technologies can help enterprises transition from fossil fuels to renewables. Note, this blog is part of Everest Group’s continued coverage of COP28.

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Regulations Efficiency Sourcing Marketing 69

Everest Group

DECEMBER 15, 2023

By integrating the Internet of Things (IoT), Artificial Intelligence/Machine Learning (AI/ML), and neuromorphic chips with edge computing, a revolutionary shift toward a comprehensive distributed cloud model, “IT in a Box,” could be on the horizon. Edge computing has great potential beyond local data centers. The result?

Healthcare 64

Healthcare Design Efficiency Cybersecurity 64

Everest Group

NOVEMBER 23, 2023

Learn the key questions stakeholders should ask when evaluating their AWS cloud strategy in this blog. How can AI and GAI applications be integrated with other AWS services such as Amazon S3, Amazon DynamoDB, and Amazon CloudWatch? Technical implementation: What is the optimal approach to deploy and manage GAI models on AWS?

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Analytics Government Research Regulations 59

Everest Group

OCTOBER 31, 2023

The adoption of generative AI technology poses four major types of threats to enterprises: data privacy and security, reliability and explainability, responsibility and ownership, and bias and ethics. Learn more about evaluating generative AI risk to gain an edge in this blog.

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Risk Management Risk Management Government Management 64

Jonajo Blog

AUGUST 4, 2023

One essential component of a successful website is a dedicated blog section. While some may view blogs as simple online journals or personal diaries, integrating a blog section into your company’s website can provide numerous advantages that significantly impact your brand, customer engagement, and overall business success.

Engineering 52

Engineering Marketing Research Service 52

Everest Group

AUGUST 25, 2023

Integrating Generative Artificial Intelligence (GAI) into Source-to-Pay (S2P) processes can reshape procurement operations. Our survey of procurement professionals found the technology holds great potential to transform spend analytics and cost optimization while increasing efficiency and saving time.

Analytics 52

Analytics Sourcing Out-Tasking Efficiency 52

Everest Group

APRIL 11, 2024

After a turbulent past year, 2024 holds great promise for CXM outsourcing, with generative AI and other technologies poised to transform contact center operations. Several technological advancements are poised to catalyze growth and reshape contact center operations. Gen AI is not merely a technological upgrade.

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Everest Group

JANUARY 22, 2024

In this blog, discover how AI influencers are changing the influencer marketing market and key factors brands should consider. Adding gen AI to the mix Quick cut to the gen AI disruption – where cutting-edge technology meets influencer creativity. Let’s take a look at how consumers and brands perceive influencer marketing.

Marketing 64

Marketing Design Management Service 64

Everest Group

JUNE 16, 2023

Software-defined operations platforms enable companies to integrate technology and services so they can operate differently and better compete in the marketplace. I blogged often in the past few months ( here , for instance) about operations platforms. Read more in my blog on Forbes

Engineering 40

Engineering Software Service 40

Everest Group

MARCH 13, 2024

Though a recent Everest Group survey revealed the pressing need for mainframe modernization, the technology is far from dead in the banking, financial services, and insurance (BFSI) industry. Despite these challenges, mainframes are expected to remain integral to BFSI operations.

Banking 64

Banking Insurance Out-Tasking Efficiency 64

Everest Group

AUGUST 28, 2023

I have blogged for two years ( here for instance) about how the journey drives companies to forge a more intimate relationship between their technology and their business operations, where they operate as one integrated team. Read more in my blog on Forbes

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Service 40

Everest Group

NOVEMBER 30, 2021

A platform integrates technology and services in a way that allows a company to operate differently. Read more in my blog on Forbes. These days, nearly all companies assemble digital platforms so they can better compete in the marketplace. Hence, the platform world is vastly different from the current IT paradigm.

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Engineering Service 52

Everest Group

SEPTEMBER 14, 2023

Moving an IT ecosystem to the cloud can be a complex undertaking that involves a multitude of risks – from technology and regulatory challenges to internal hurdles, as well as other unexpected problems that can arise without proper planning. Uncover the risks and learn recommendations to address them in this blog.

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Government Finance Risk Management Risk Management 64

Everest Group

OCTOBER 1, 2022

Low code/no code development holds promise for banking, financial services, and insurance (BFSI) firms to gain agility and cost-effectively build innovative technology solutions – without needing professional developers who are in short supply. Learn about the market potential and provider landscape in this blog.

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Insurance Banking Reduced Costs Collaborations 59

Everest Group

APRIL 26, 2023

Artificial Intelligence (AI), technology integration, and consumerization are among the key trends driving the future of healthcare, a glimpse into the horizon at HIMSS23 showed. Many stakeholders we interacted with highlighted the desire to explore ways to better integrate these platforms.

Healthcare 52

Healthcare Design Efficiency Service 52

Everest Group

JULY 7, 2023

By integrating Environmental, Social, and Governance considerations into their practices, insurers can mitigate risks and foster long-term value for customers, shareholders, and the planet. Embracing sustainability in the insurance industry is not just a choice, but a necessity for a resilient future.

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Insurance Analytics Government Risk Management 52

Everest Group

FEBRUARY 26, 2024

Let’s explore the following four implications of the Capital One merger on the BFS technology and IT services sectors. Banks will require substantial consulting and system integration support M&As spur increased short-term spending on post-merger integration and consulting services.

Banking 59

Banking Risk Management Risk Management Marketing 59

Everest Group

MAY 26, 2023

In today’s ever-evolving threat landscape, Generative Artificial Intelligence (GAI) is becoming an increasingly popular technology tool to defend against sophisticated cyberattacks. While the technology can strengthen enterprises’ cyber shield arsenal, adversaries can use it to thwart their defensive attempts.

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Cybersecurity Automation Analytics Healthcare 52

Everest Group

FEBRUARY 27, 2024

Given the technology’s evolving nature, enterprises currently face or will likely encounter challenges in adopting and implementing it effectively. Don’t miss our LinkedIn Live, How Will Next-gen Technologies Be Financed in CXM Delivery?

Management 64

Management Out-Tasking Efficiency Outsourcing 64

Everest Group

MAY 22, 2023

Learn about the opportunities and obstacles of Generative AI in marketing in this blog. In my lifetime, I’ve seen two demonstrations of technology that struck me as revolutionary. Enterprises are in an arms race to tap GAI through integrations, in-house development, and investments in start-ups.

Marketing 52

Marketing Sales Out-Tasking Streamline Operations 52

Everest Group

FEBRUARY 17, 2023

We tried our hands on ChatGPT and asked it to write a blog on itself, and the results amazed us. See the exhibit below for the blog that ChatGPT generated. We’ll investigate the implications of ChatGPT for the technology services industry in more detail in a follow-up blog.

Out-Tasking 52

Out-Tasking Government Design Software 52

Everest Group

JULY 13, 2023

Explore GAI’s exciting future in this blog. While not a completely new technology, the current enthusiasm for GAI stems from the introduction of user-friendly interfaces (ChatGPT) that enable users to effortlessly generate high-quality text, graphics, and videos in seconds, marking a significant advancement in content creation.

Retail 52

Retail Inventory Management Sales Streamline Operations 52

Everest Group

AUGUST 29, 2022

Learn what issues keep customer experience officers ( CXOs) up at night in this blog. CX leaders should avoid rushing into a solution because it seems to be the latest hot topic and should understand how the digital solution will integrate into the business and deliver the desired experience.

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Reduced Costs Analytics Impact Sourcing Outsourcing 78

Everest Group

MARCH 19, 2024

Developing a Gen AI roadmap and conducting a Return on Investment (ROI) analysis further ensures a well-structured approach, allowing organizations to navigate the complexities of integrating Gen AI effectively in their operations. However, a thoughtful approach is required to fully reap the benefits of Gen AI.

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Government Advisory Risk Management Risk Management 59

Everest Group

DECEMBER 15, 2023

In recent years, the tech talent market has experienced heightened volatility, reflecting the rapidly changing dynamics of the technology landscape. As per Everest Group’s Enterprise Pulse for Technology Services 2023 Report , the percentage of enterprises satisfied with their service partner dropped from 75% to 69%.

Marketing 69

Marketing Cybersecurity Analytics Service 69

Everest Group

OCTOBER 17, 2023

Some large system integrators record anywhere between 8-12% of revenue in 2022 through assets. Should we opt for a specialized asset-centric business distinct from the services business or integrate assets within the existing services structure? These include: What is the appropriate business structure?

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Streamline Operations Reduced Costs Insurance Banking 64