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Delivering responsible AI in the healthcare and life sciences industry

IBM Services

5 key steps to make sure generative AI supports the communities that it serves The use of generative AI in the healthcare and life sciences (HCLS) field requires the same kind of institutional innovation that the FDA required during the Elixir Sulfanilamide disaster.

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Navigating the Shift to Next-Gen Customer Engagement Technology Products in the Life Sciences Sector | Blog

Everest Group

Life sciences enterprises are undergoing a generational shift, transitioning from outdated legacy customer relationship management (CRM) systems to modern Customer Experience Platforms (CXP). Commercial technology players are swiftly rolling out highly tailored solutions in the life sciences industry.

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Leveraging Contract Benchmarking: Strategies for Negotiating with Veeva Systems | Blog

Everest Group

This blog shares how Everest Group helped a large life sciences company negotiate best-in-class rates for Veeva Vaults and CRM during contract renewal negotiation. Veeva Systems, a cloud-based software provider, has established a prominent market position in the global life sciences industry.

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Decoding the Generative AI Buzz in Life Sciences | Blog

Everest Group

Advances in Generative Artificial Intelligence (GAI) have sparked interest in its potential to drive growth and innovation in the biopharma and medical devices industries. Despite challenges and regulations, the life sciences industry is actively exploring GAI’s possibilities.

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Exploring the Potential of Generative AI in the Life Sciences Commercial Technology Landscape | Blog

Everest Group

As the life sciences industry shifts from a traditional model to a hybrid commercial model, Generative Artificial Intelligence (GAI) can potentially be a valuable tool for commercial functions ranging from customer support to lead generation.

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The Great Debate: Global Business Services Versus Outsourcing | Blog

Everest Group

However, this blog explores the the in-house GBS versus Business Process Outsourcing (BPO) debate. We have seen a consistent insourcing trend among leading global banks, insurers, consumer packaged goods firms, healthcare and life-sciences companies, and manufacturers. GBS encompasses in-house/captive and outsourced models.

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Embracing Strategic Business Outcomes in Digital CX: A New Benchmark for Success in CXM Service Delivery | Blog

Everest Group

Delve into this blog to explore the advantages and potential hurdles of adopting a strategic business outcome in CXM. The paradigm shifts toward delivering meaningful and tangible outcomes go beyond the conventional and transactional metrics that have historically dominated the Customer Experience Management (CXM) industry.

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