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How chatbots improve human resource operations

IBM Business Partners

Today’s HR departments struggle to efficiently manage human resource operations and routine tasks, wasting time daily answering employees’ FAQs in the absence of a self-service system. Specifically, Watson Assistant has reduced the time employees spent on common HR tasks by 75%.

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Exploring Emerging Generative AI Trends in Technology | Blog

Everest Group

Several emerging key generative AI (GAI) trends can profoundly impact automation, productivity, and human expertise, but harnessing GAI’s many opportunities will come with risks that will require enterprises to make complex choices and strategically adapt. Read this blog for valuable insights to prepare for this new frontier.

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How to keep your operations costs low 

Redial

Providing a wide range of services that can be outsourced, such as customer service, finance, marketing, accounting, human resources, and many more. By outsourcing these tasks, companies can save money on labor, technology, and office space. Nearshore outsourcing is when a company outsources tasks to a nearby country.

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How AI Can Transform the BPO Industry in 2024?

Offshore India Data Entry

This transformation is being driven by the rapid advancements in Artificial Intelligence (AI), with its ability to automate repetative tasks and analyze vast amounts of data, is revolutionizing industries across the globe. BPO services can range from customer support and accounting to human resources and IT services.

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Flex to Impress: Scaling Customer Experience Through Adaptability

Raya Contact Center

In this blog, we’ll explore how flexible CX strategies can help businesses scale effectively and the benefits they stand to gain. These technologies can handle routine tasks, freeing up your team to focus on more complex customer issues. Fill out the form and learn more about how we can support your journey.

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ChatGPT Trends – A Bot’s Perspective on How the Promising Technology will Impact BPS | Blog

Everest Group

What better way to find out how ChatGPT will impact the Business Process Services (BPS) market than to ask the trained chatbot itself this question? It is already capable of understanding natural language with high accuracy, and with enough training, it can start with taking on simple tasks at contact centers.

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How AI is Revolutionizing CX and Reducing Costs to Bring You Big Wins in BPM and BPO

Raya Contact Center

This blog explores the transformative impact of AI on customer experience (CX) and cost reduction, bringing about significant victories for businesses involved in BPM and BPO. Key Benefits of AI in BPM and BPO: 1 Efficiency and Accuracy: AI-driven BPM solutions automate repetitive tasks, reducing the likelihood of human errors.