Perficient Digital Transformation

NOVEMBER 29, 2023

This year was a great event that brought together various technology, communications, wireless, and mobile leaders and experts to discuss the latest trends and innovations in the industry. Telcos” and “technos” need to prioritize CX to reinvent their business models and stay relevant in a quickly evolving industry.

Efficiency 52

Efficiency Flexibility Marketing Collaborations 52

Everest Group

JUNE 9, 2023

Although payers have been leading in the adoption of D&A, providers are rapidly catching up, with the pandemic serving as a catalyst for this trend. The research will help buyers select the right-fit provider for their needs, while providers will be able to benchmark themselves against the competition.

Healthcare 52

Healthcare Analytics Service Administrative 52

Everest Group

JUNE 9, 2023

Process Mining Products PEAK Matrix® Assessment 2023 What is in this PEAK Matrix® Report In this report, we examine 18 process mining technology providers and position them on Everest Group’s PEAK Matrix®, categorizing them as Leaders, Major Contenders, and Aspirants based on their capabilities and offerings.

Outsourcing 52

Outsourcing Government Marketing Research 52

3Pillar Global

APRIL 20, 2023

The most successful information services companies in 2023 have one thing in common: they’re laser-focused on delivering value to customers. Zendesk CX Trends Report 2023) Simply put: only those organizations who put CX and personalization front and center in the B2B user experience will succeed in the modern digital economy.

Software 52

Software Service Flexibility Accounting 52

IBM Services

JANUARY 16, 2024

While high interest rates and inflation concerns are carrying over into the new year, financial services trends signal to prepare for major changes in real-time by staying up-to-date on all financial services-related matters, including in banking and capital markets sectors. One example of this is in insurance.

Service 51

Service Banking Risk Management Risk Management 51

Anexa

SEPTEMBER 5, 2023

A recent consumer trends report has turned some age-old assumptions on their heads, revealing that men are now shopping more than women. In fact, the 2023 Consumer Trends Report reveals that 63% more men than women shop online, and men are more likely than women to purchase from social media platforms.

E-Commerce 52

E-Commerce Retail BPO Business Process Outsourcing 52

Everest Group

JANUARY 5, 2023

Global leaders share their chief concerns and strategy adjustments for outsourcing in 2023 in Everest Group’s annual Key Issues survey. . Everest Group’s 2023 Key Issues Study comprises the input of 200 global leaders across enterprises, Global Business Services (GBS) centers and service providers. Price/cost pressures.

Outsourcing 52

Outsourcing Management Nearshoring Research 52

Anexa

MARCH 20, 2023

In 2023, businesses cannot be too hyper-focused on customer service. And the digital revolution will continue to support this trend. Another value-added tool that delivers unparalleled CX is a partnership with a customer service outsourcing company like Anexa. Without those components, nothing else matters. Want to learn more?

Customer Service 52

Customer Service Service BPO Sales 52

Everest Group

MARCH 13, 2023

Let’s take a look at the healthcare trends influencing decision-making by payers, the markets most likely to be affected, and the actions payers can take with the uncertain outlook. Wall Street predicts that the probability of a global recession in 2023 is 61%, well above the stable benchmarks. million members over the next 18 months.

Healthcare 59

Healthcare Insurance Administrative Government 59

Anexa

DECEMBER 20, 2022

As the business landscape becomes increasingly complex and competitive, companies are starting to realize that traditional customer experience (CX) strategies are no longer sufficient for driving business success. The common thread we are seeing throughout all of these advanced trends is “EXPERIENCE”.

BPO 40

BPO Customer Service Analytics Outsourcing 40

Everest Group

DECEMBER 15, 2023

The combination of Artificial Intelligence (AI) and data and analytics (D&A) can deliver superior, efficient, and personalized customer experience (CX). Learn more about how AI and D&A can work together to deliver exceptional CX in this blog. Reach out to us to discuss AI and D&A in customer experience further.

Analytics 64

Analytics Out-Tasking Cybersecurity Automation 64

VXI

FEBRUARY 28, 2023

(PART2) Part one of our “Social Media as a Customer Service Differentiator” blog series explored how a lack of cross-functional collaboration can impede a brand’s ability to deliver superior experiences, resulting in increased customer friction and missed opportunities for conversational commerce. Contact us for a quick chat or consultation.

Service 52

Service Advisory Automation Collaborations 52

VXI

FEBRUARY 28, 2023

(PART2) Part one of our “Social Media as a Customer Service Differentiator” blog series explored how a lack of cross-functional collaboration can impede a brand’s ability to deliver superior experiences, resulting in increased customer friction and missed opportunities for conversational commerce. Contact us for a quick chat or consultation.

Service 52

Service Advisory Automation Collaborations 52

Anexa

MAY 9, 2023

Taking a comprehensive look into some of the issues facing CX leaders exposes some problems that are demanding long-term solutions in order to deliver value both for the customer and the organization. How to reverse this trend? The post Consumer Expectations Continue to Shape the Market first appeared on Anexa BPO.

Marketing 52

Marketing Customer Service BPO Research 52

VXI

MARCH 2, 2023

Sure, like any industry there are good and bad partnerships, but if you look at the top five banks by customer satisfaction scores, you’ll notice a trend. With the market forecasted to grow to $513 billion by 2023, it’s clear businesses need more help than ever when it comes to staying agile and responsive to customer needs.

Outsourcing 52

Outsourcing Co-Sourcing Third Party Outsourcing Robotics Process Automation 52

VXI

MARCH 2, 2023

Sure, like any industry there are good and bad partnerships, but if you look at the top five banks by customer satisfaction scores, you’ll notice a trend. With the market forecasted to grow to $513 billion by 2023, it’s clear businesses need more help than ever when it comes to staying agile and responsive to customer needs.

Outsourcing 52

Outsourcing Co-Sourcing Third Party Outsourcing Robotics Process Automation 52

Zinnov

SEPTEMBER 15, 2022

This trend is not expected to slow down as the number of mobile users continues to grow. Social media applications are also helping accelerate the trend of m-Commerce through ‘shop now’ buttons that let customers make purchases from within the application. Unified CX Across Channels.

E-Commerce 52

E-Commerce Retail Design Flexibility 52