Amzur

JANUARY 18, 2024

With the proliferation of data and technological maturity across industries, AI implementation has become a lynchpin in bringing new levels of automation, consistency, scalability, and reduced costs. Here, your biggest challenges are tedious task automation and improving your employee’s productivity.

Data Entry 52

Data Entry Right-Sizing Robotics Process Automation Automation 52

Simplr

AUGUST 1, 2022

Companies using chatbots are learning that, when used correctly, chatbots can deliver delightful customer service by answering consumers’ queries at lightning-fast speeds. Too many times, the reputation of chatbots is tarnished by brands who use them in all the wrong ways. How are customer service teams using chatbots?

Sourcing 105

Sourcing Sales Customer Service Retail 105

Simplr

OCTOBER 19, 2021

Thanks to the rise of the NOW Customer—what we call today’s consumer who expects instant, around-the-clock responses and solutions—chatbots are the technology of choice for brands that want to scale customer support. Too many times, the reputation of chatbots is tarnished by brands who use them in all the wrong ways.

Sourcing 96

Sourcing Sales Retail Customer Service 96

Paysquare

AUGUST 2, 2023

They will be responsible for gathering and verifying payroll information as well as carrying out the complete pay run computation. When you outsource payroll, your business contracts with a payroll outsourcing vendors firm to handle all of its payroll-related tasks. Look at the main advantages and disadvantages of outsourcing payroll.

Payroll 52

Payroll Outsourcing Right-Sizing Finance 52

Obobo

SEPTEMBER 13, 2022

All departments, from customer service to IT to the CPO, are included. Find Out More. Companies want to save money, and procurement transformation allows them to do just that. By accelerating problem-solving and cycle times, a company increases its value-added. Improved Customer/Stakeholder Relationships.

Co-Sourcing 59

Co-Sourcing Risk Management Risk Management Jobbing 59

Simplr

AUGUST 12, 2021

Customer support chatbots are here to stay. But how do you integrate an easy-to-use chatbot into your customer service offering without making a complete mess of it and frustrating your users? Over time, bots are “trained” to understand context through several complex algorithms that involve tagging certain words and phrases.

Sales 52

Sales Analytics E-Commerce Customer Service 52

Obobo

JANUARY 25, 2023

eSourcing software can save time and money by automating manual processes, reducing the need for paper documents, and facilitating communication between buyers and suppliers. In addition, eSourcing can improve the quality of sourcing decisions by providing access to real-time market data and supplier performance information.

Software 40

Software Sourcing Right-Sizing Out-Tasking 40

Balbelforce

SEPTEMBER 2, 2021

Obviously, you want to get ACW right; the tasks agents carry out are important. At the same time, you want to be available to answer as many queries as possible. So how can you reduce the amount of time eaten up by after call work without sacrificing quality? In this post: “Seek and Destroy” unnecessary tasks!

Data Entry 52

Data Entry Out-Tasking Call Center Time Savings 52

Obobo

MARCH 28, 2023

Examples of KPIs for hard savings include cost per unit, labor productivity, and energy usage per unit of output. Examples of KPIs for soft savings include employee satisfaction, customer satisfaction, and time saved through process improvements. Reduction in waste and non-value added activities.

Labor Costs 40

Labor Costs Efficiency Accounting Reduced Costs 40

Paysquare

SEPTEMBER 12, 2023

You can lower the likelihood of errors and save time and effort by automating tasks and standardizing procedures. You can optimize your payroll administration system and free up important resources for other business activities by automating tedious chores and implementing best practices.

Payroll 52

Payroll Efficiency Management Regulations 52

IBM Business Partners

AUGUST 15, 2023

By offering deeper insights and eliminating repetitive tasks, workers will have more time to fulfill uniquely human roles, such as collaborating on projects, developing innovative solutions and creating better experiences. This advancement does not come without its challenges. It’s an approach known as AI first or AI+.

Government 81

Government Out-Tasking Supply Chain Management Cybersecurity 81