Everest Group

APRIL 9, 2024

GBS encompasses in-house/captive and outsourced models. However, this blog explores the the in-house GBS versus Business Process Outsourcing (BPO) debate. True to its promise, the panelists addressed hard questions and pushed the boundaries on what BPOs mean to Global Business Services.

Global Business Services 72

Global Business Services Outsourcing Service BPO 72

Premier BPO

FEBRUARY 5, 2024

Chamber of Commerce, the strategic imperative is investing in technologies like automation, AI, and upskilling. However, often overlooked is another powerful ally in this transformative journey: strategic outsourcing. As the business landscape undergoes tectonic shifts, outsourcing emerges as a beacon of strategic wisdom.

Outsourcing 52

Outsourcing Co-Sourcing BPO Reduced Overhead 52

Premier BPO

FEBRUARY 5, 2024

Chamber of Commerce, the strategic imperative is investing in technologies like automation, AI, and upskilling. However, often overlooked is another powerful ally in this transformative journey: strategic outsourcing. As the business landscape undergoes tectonic shifts, outsourcing emerges as a beacon of strategic wisdom.

Outsourcing 52

Outsourcing Co-Sourcing BPO Reduced Overhead 52

IBM Business Partners

JUNE 22, 2023

Manik, VP and senior partner for IBM Consulting, outlined a massive opportunity to strategically redesign the client’s finance operations and payment processing by leveraging AI, data analytics, metrics and automation. The results can be apparent quickly.

Business Process Outsourcing 78

Business Process Outsourcing Automation Outsourcing BPO 78

Metasource

FEBRUARY 6, 2024

In the ever-evolving landscape of artificial intelligence (AI) and – more broadly – intelligent document processing (IDP) , the term “human-in-the-loop” (HITL) has emerged as a pivotal concept. It’s redefining the way businesses operate and drive success.

Human Resources 52

Human Resources Out-Tasking Automation Collaborations 52

Magellan Solutions

JANUARY 17, 2024

The outsourcing industry is projected to expand at a compound annual growth rate (CAGR) of 6.69% to reach US$0.45 This shows the growing demand for business process outsourcing (BPO) services and their potential to completely transform the way businesses operate. trillion in 2024.

BPO 52

BPO Outsourcing Robotics Process Automation Regulations 52

Magellan Solutions

NOVEMBER 10, 2023

Be ready to adapt and make well-informed decisions in business process outsourcing. Philippine BPO Statistics 2023 As other countries face economic challenges and companies tighten their budgets, the outsourcing industry in the Philippines is expected to thrive. Let’s get started now! It is compared to just PHP 39.63

BPO 52

BPO Call Center Business Process Outsourcing Outsourcing 52

Magellan Solutions

AUGUST 5, 2021

Looking for the right call center ph softwares for your call center business? With hundreds of business process outsourcing companies Philippines tools available, finding the best ones for your call center can be confusing. Here are two phone systems to consider for your business: Software. Feature(s). Freshcaller.

Call Center 40

Call Center BPO Software Business Process Outsourcing 40

SIG Speaks

JANUARY 3, 2022

On January 26, Keith Hausmann, Chief Revenue Officer from Globality, will explore top business priorities procurement can address by reimagining its sourcing models and the major benefits this transformation will bring to the enterprise. Digital Disruption in Sourcing and Procurement. Sourcing Industry Landscape Podcast.

Sourcing 40

Sourcing Business Process Outsourcing Automation BPO 40

SIG Speaks

SEPTEMBER 1, 2021

On September 15, Nitin Khorana, Vice President from Icertis, will explore maximizing supply chain potential with contract intelligence, followed by topic-based discussions on digitalization within procurement and sourcing. How can you keep one step ahead and gain full visibility into your source-to-pay process? register now. .

Co-Sourcing 40

Co-Sourcing Risk Management Risk Management Sourcing 40

SIG Speaks

JULY 30, 2021

Join your sourcing, procurement, and risk management colleagues in this two-hour interactive virtual environment to be challenged with topics related to our industries! Demystifying eAuctions – How to Source Smarter, Faster and Better. Demystifying eAuctions – How to Source Smarter, Faster and Better. register now. .

Co-Sourcing 40

Co-Sourcing Risk Management Risk Management Sourcing 40

Anexa

APRIL 14, 2022

Work-flow automation and smart plant technologies can support production and replenishment. Non-value-added activities can be outsourced or automated, optimizing core workflow processes and leveraging new capabilities. Collect, clean, and connect data sources. Create an action plan and road map.

BPO 52

BPO Analytics Outsourcing Business Process Outsourcing 52

SIG Speaks

OCTOBER 1, 2021

Procurement leaders can come out of the pandemic stronger by leveraging next-gen tools such as analytics, artificial intelligence, and automation. Connecting the Dots Between ESG Objectives and Source-to-Pay Processes. Digital Disruption in Sourcing and Procurement. Sourcing Industry Landscape Podcast.

Co-Sourcing 40

Co-Sourcing Facilities Management Sourcing Analytics 40

SIG Speaks

NOVEMBER 30, 2021

Join your sourcing, procurement, and risk management colleagues in this two-hour interactive virtual environment to be challenged with topics related to our industries! Streamlining the unorganized and broken #procurement processes becomes all the more important. Sourcing & Sustainability - Gearing Up for Scope 3 Emissions.

Sourcing 40

Sourcing Business Process Outsourcing Automation Reduced Costs 40

SIG Speaks

NOVEMBER 1, 2021

How to Build Resilient Supply Chains to Overcome Sourcing Disruptions. Procurement and sourcing leaders are still feeling the effects of sourcing disruptions in the supply chain. Digital Disruption in Sourcing and Procurement. Sourcing Industry Landscape Podcast. learn more. . learn more. . . learn more. . .

Co-Sourcing 40

Co-Sourcing Sourcing Automation Business Process Outsourcing 40

SIG Speaks

FEBRUARY 1, 2022

Stakeholder Engagement has shifted dramatically over the last few years, making way for Procurement’s traditional tasks to become automated. So what should you be armed with to be a vital asset for the business? Contracts are Data, and Data is the Lifeline of Your Sourcing Organization. Sourcing Industry Landscape Podcast.

Sourcing 40

Sourcing Advisory Automation Shared Services 40

SIG Speaks

FEBRUARY 1, 2022

Stakeholder Engagement has shifted dramatically over the last few years, making way for Procurement’s traditional tasks to become automated. So what should you be armed with to be a vital asset for the business? Contracts are Data, and Data is the Lifeline of Your Sourcing Organization. Sourcing Industry Landscape Podcast.

Sourcing 40

Sourcing Advisory Automation Shared Services 40

SourceFit

AUGUST 6, 2019

A report from Texas-based consulting firm Everest Group showed that the 2018 global growth in IT and business process outsourcing (BPO) has dropped to 3 to 4 percent. Everest Group global sourcing head H. Meanwhile, the Philippine BPO sector continued to grow faster than the global market at 5.1 million workers.

Global Outsourcing 52

Global Outsourcing Outsourcing BPO Call Center 52

Magellan Solutions

SEPTEMBER 9, 2022

That is why tedious tasks such as content moderation is not really recommended for AI automation, yet. AI is utilized for a variety of tasks, including language processing, driving autonomous cars, and gaming. Here are some benefits of automation in the accounting industry. . ACCOUNTS PROCESSING. 10) UPSKILLING.

Accounting 75

Accounting BPO Out-Tasking Finance 75

SIG Speaks

MARCH 1, 2022

Future of Sourcing Awards. That's the sound of the SIG Future of Sourcing Awards making a return! The FOS awards are held to honor and celebrate individuals and organizations that show innovation, leadership and transformation in critical areas to the sourcing industry. Sourcing For a Resilient, Sustainable Supply Chain.

Sourcing 40

Sourcing Shared Services Automation Outsourcing 40

Pure Moderation

OCTOBER 19, 2022

Your business can grow its wallet share by researching and developing new products and services. Eliminate Sources Of Customer Dissatisfaction. As a business, you must be keen on customer dissatisfaction because it can negatively impact your business, create a poor reputation, and reduce customer loyalty.

Customer Service 97

Customer Service Service Data Entry Automation 97

VXI

MARCH 17, 2023

While digital technologies continue to take center stage, achieving successful transformation is as much about people and relationships as it is about automation and AI. Knowledge management remains one of the largest sources of frustration within the contact center. How do you continue to improve and evolve it with limited resources?

Advisory 52

Advisory Outsourcing Design Business Process Outsourcing 52

ScaleHub

MARCH 9, 2022

Based on a recent study by Everest Group —a research firm focused on strategic IT, business services, engineering services, and sourcing—talent/skill shortage was ranked as the top business challenge going into 2022. Does crowdsourcing sound right for your business continuity plan? Learn more.

Out-Tasking 52

Out-Tasking Flexibility Business Process Outsourcing BPO 52

Magellan Solutions

MAY 3, 2018

The Philippines is undoubtedly among the highly-coveted regions across the globe as far as business process outsourcing (BPO) is concerned today. Despite the somehow ‘plateauing’ growth of the industry and the challenge of automation, the Philippine call center industry continues to thrive.

Call Center 69

Call Center BPO Business Process Outsourcing Government 69

NoonDalton

MARCH 11, 2024

A streamlined, cost-effective recruitment process that not only saves time and money but also elevates the quality of hires, driving business growth and innovation. It includes sourcing, screening, interviewing, background checks, and candidate engagement.

Outsourcing 52

Outsourcing Jobbing Efficiency Analytics 52

IBM Services

JANUARY 31, 2024

Sourcing isn’t just a concern for procurement teams. The sourcing process sits within supply chain management and is used for identifying, vetting and selecting the best suppliers. The sourcing process sits within supply chain management and is used for identifying, vetting and selecting the best suppliers.

Sourcing 98

Sourcing Strategic Sourcing Supply Chain Management Outsourcing 98

Magellan Solutions

JULY 13, 2020

Web design and development : outsource web designers and developers to create a website for your business. Staff leasing: staff leasing allows you to source and hire additional team members for your company. So when you need accounting services, outsourcing is a cost-efficient alternative to in-house hiring.

Outsourcing 52

Outsourcing Data Entry Call Center Business Process Outsourcing 52

Magellan Solutions

MAY 12, 2022

But sourcing these leads take time and effort and is oftentimes relegated to the most junior staff in the company. Outsourcing lead generation to a third party fixes this. The outsourced company has the skill and the manpower and is given priority unlike This helps keep the business sustainable in the long-term.

Outsourcing 40

Outsourcing Service Call Center Sales 40

Magellan Solutions

AUGUST 19, 2021

Next-generation banking automation. Automation is a key tool for retail banking in the coming years. . Next-generation banking automation will enable banks and credit unions to use sophisticated workflows to execute complex processes. . AI for Data Analytics.

Banking 52

Banking Retail BPO Finance 52

Capgemini

JANUARY 20, 2022

This delivers insight into sourcing strategy, efficient buying execution via the right channels, support to establish internal policies, optimized payment strategies, and an enhanced reputation among an organization’s vendors.

Finance 52

Finance Reduced Costs Accounting Analytics 52

Magellan Solutions

JUNE 17, 2019

Here are five really good reasons why the Philippines is the perfect environment to outsource your business: Specialized and available workforce. Image source: World Economic Forum. The success of the Philippines in the outsourcing industry is mainly attributed to its high-skilled and well-educated workforce.

Outsourcing 70

Outsourcing BPO Cybersecurity Call Center 70

Metasource

MARCH 1, 2022

Facilitating transformation in the truest sense, today’s solutions incorporate e-forms, workflow automation, and content management platforms to eliminate manual tasks, enhance public service responsiveness, and create measurable internal operational efficiencies. Email and fax servers are configured to accept electronic documents.

Government 52

Government Robotics Process Automation Human Resources Automation 52

VXI

MARCH 2, 2023

They are all seasoned outsourcers. Today, business process outsourcers (BPOs) are working with leading financial service providers to successfully design, launch, and manage digital-first solutions within the contact center. In fact, these strategic partnerships have become much more than a cost play.

Outsourcing 52

Outsourcing Co-Sourcing Third Party Outsourcing Robotics Process Automation 52

VXI

MARCH 2, 2023

They are all seasoned outsourcers. Today, business process outsourcers (BPOs) are working with leading financial service providers to successfully design, launch, and manage digital-first solutions within the contact center. In fact, these strategic partnerships have become much more than a cost play.

Outsourcing 52

Outsourcing Co-Sourcing Third Party Outsourcing Robotics Process Automation 52

IBM Services

FEBRUARY 6, 2024

A CMP creates a single pane of glass (SPOG) that provides enterprise-wide visibility into multiple sources of information and data. Automation Automation tools are a significant feature of cloud-based infrastructure. Automation Automation tools are a significant feature of cloud-based infrastructure.

E-Commerce 106

E-Commerce Software Flexibility Automation 106

Pure Moderation

FEBRUARY 21, 2022

Robots, drones, and self-driving vehicles need AI trained on reliable data to achieve higher levels of autonomy and the truth is, firms are struggling to source enough high-quality data to fully develop these types of AI projects. Ango Hub combines the automation & collaboration into a plugin-based architecture.

Co-Sourcing 52

Co-Sourcing Out-Tasking Right-Sizing Collaborations 52

Premier BPO

AUGUST 19, 2021

Business Process Outsourcing (BPO). A specific type of outsourcing in which one company utilizes the services such as Front-Office or Back-Office services from an external company, such as HR , Billing, Payroll, Call Center, etc. . Co-Sourcing. Recruitment Process Outsourcing (RPO).

BPO 52

BPO Outsourcing Offshoring Call Center 52