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Turning Good into Great: 10 Reasons to Outsource Customer Service

Mattsen Kumar

As organizations grow, outsourcing customer service has become necessary to ensure customer satisfaction. The expansion of organizations brings forth new challenges that require the expertise of a skilled customer service team to provide optimal solutions.

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Revolutionizing Customer Service: The AI Advantage

Anexa

In today’s fast-paced digital landscape, customer service has evolved from a traditional, human-centric approach to a tech-driven, AI-powered strategy. The traditional customer service model, while effective in its time, often struggled to meet the demands of modern consumers. Want to learn more?

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Mattsen Kumar - Untitled Article

Mattsen Kumar

As organizations grow, outsourcing customer service has become necessary to ensure customer satisfaction. The expansion of organizations brings forth new challenges that require the expertise of a skilled customer service team to provide optimal solutions.

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Generative AI in Marketing: The Sidekick You Never Knew You Needed | Blog

Everest Group

Learn about the opportunities and obstacles of Generative AI in marketing in this blog. Enterprises are eager to harness this groundbreaking technology’s power to streamline operations, improve efficiency, and unlock new opportunities. In my lifetime, I’ve seen two demonstrations of technology that struck me as revolutionary.

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Intelligent automation vs. RPA: How to avoid key mistakes

TTEC

Customer service is demanding. On average a contact centre associate needs to handle complex applications, urgent customer needs, and all the manual inefficiencies that come with service inquiries. So, what’s the difference between intelligent automation versus RPA? What is intelligent automation?

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Transformation Imperatives for Wholesalers and MGAs in Insurance: Exploring Opportunities to Unlock the Next Growth Phase | Blog

Everest Group

With five key transformation levers described in this blog, MGAs can overcome challenges and unlock a wave of unprecedented sustainable growth. Technology and business process services (BPS) providers can help MGSs reduce costs and increase their digitization and automation intensity. Read on to learn more.

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NetSuite 2024.1 Release: A Game-Changer for the ERP World

Amzur

With many companies still dealing with manual tasks and data overload, clunky workflows, limited data insights, customization hurdles, and talent gaps, the recent release of NetSuite 2024.1 In this blog, we will explore the key features and enhancements that NetSuite is bringing to the table in its 2024.1