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Customer centricity: a proven source of revenue

Capgemini

CUSTOMER CENTRICITY: A PROVEN SOURCE OF REVENUE Vinay Patel 01 June 2023 Facebook Twitter Linkedin Customer centricity might seem like a secondary concern for banks – but it isn’t. Investing in CX initiatives can lead to a range of benefits, such as increased customer satisfaction, reduced customer churn, and improved brand perception.

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Neo Group recognized among World’s Best Sourcing Advisors 2022 by IAOP

Neo Group

Neo Group is a leader in sourcing, with a two decade heritage in advisory services for the world’s largest corporations. For over 22 years, they have enabled incredible business outcomes through collaborative solutions that have secured our market-leading position in the sourcing advisory & governance services space.

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IT Outsourcing Trends 2024 What to Expect in the Future

Groove Technology

The use of managed services not only helps businesses reduce costs but also provides them with access to specialized expertise and resources that may not be available in-house. Businesses will be able to leverage AI-powered tools and platforms to improve efficiency, reduce costs, and enhance the overall quality of their IT services.

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The Future of Procurement and Sourcing: The Effects of Artificial Intelligence in the Industry

SIG Speaks

SIG University Certified Sourcing Professional (CSP) program graduate Lauren Redden shares an excellent essay on the power of AI to transform the smart sourcing industry, in balance with the potential risks that companies must evaluate in employing more intelligent automation into their processes.

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MuleSoft Data Integration & Management: Streamlining Business Processes through Seamless Integration

Groove Technology

Inefficient data integration can lead to silos, duplication, and errors, hindering collaboration and decision-making across departments. With MuleSoft, businesses can streamline their operations, reduce costs, and improve efficiency by seamlessly integrating their data and applications.

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Disruptive Strategies in the Pharmacy Benefit Manager (PBM) Industry: Evolving Business Models

Perficient Digital Transformation

These trends signify a broader shift towards data-driven approaches that not only enhance patient care but also optimize costs within the ever-evolving healthcare landscape. Leveraging machine learning and predictive analytics allows for forecasting medication needs, identifying high-risk patients, and personalizing interventions.

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Mastering healthcare data governance with data lineage

IBM Services

Also, using predictive analytics can help identify trends, patterns and potential future health risks in your patients. It’s worth noting that most electronic health records (EHR) systems offer predictive analytics capabilities. The accuracy of these analytics is limited by the accuracy of the data used.