Forrester Digital Transformation

OCTOBER 13, 2021

Maxwell To avoid disappointment at the end of 2022, sales leaders must drive a new reality in their relationship with marketing. Leaders need to ensure that alignment and integration with marketing is front and center in their 2022 sales plan. First, sales leaders […].

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Sales Marketing Research 130

Forrester Digital Transformation

OCTOBER 1, 2021

Find insights to deepen and build on customer relationships in our Customer Engagement Planning Assumptions report for 2022. Existing customers account for more than three-quarters of annual revenue for B2B organizations, Forrester data shows.

Sales 246

Sales Accounting Marketing 246

Forrester Digital Transformation

SEPTEMBER 30, 2021

As the B2B buying process becomes more complex, sales operations teams face escalating demands. Learn about the trends that will shape sales operations leaders' priorities in the year ahead.

Sales 245

Sales Service 245

Forrester Digital Transformation

DECEMBER 28, 2021

So what’s top of mind for B2B sales teams? Talking with sellers is like measuring weather patterns; you find out quickly which way the wind is blowing. And the topics Forrester clients ask about often reveal emerging trends. I created a list of the top five topics revenue leaders asked me about in my first […].

Sales 246

Sales Sourcing Design Marketing 246

Forrester Digital Transformation

FEBRUARY 21, 2023

Last year, Amazon’s total net sales surpassed the half-trillion-dollar mark. To understand the drivers behind Amazon’s sales and profits performance, we analyzed the company’s sales and profits by product groups, countries, and business segments. Following are the top 10 insights from our analysis.

Sales 130

Sales Retail 130

Forrester Digital Transformation

JANUARY 13, 2022

A slow start puts sales executives behind the eight ball right from the get go. […]. Recurring Revenue Models Amplify The Already Urgent Need For A Strong Start A dollar booked in January is worth exponentially more in revenue than a dollar booked in December.

Sales 246

Sales 246

Forrester Digital Transformation

SEPTEMBER 23, 2021

When sales leaders and the sales org are laser-focused on hitting their year-end numbers, it can be hard to give proper mindshare to annual planning. Yet a thorough planning process is critical to success.

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Sales 234

Forrester Digital Transformation

MARCH 17, 2022

The average computer monitor, with 1080p resolution, has a grand total of 2,073,600 pixels. Sure, you can still see the image if you’re missing a few thousand pixels, but the clarity isn’t as sharp. Each pixel matters. Similarly, each data point matters in order to give you the complete picture of a market or a […].

Sales 246

Sales Marketing 246

Forrester Digital Transformation

MARCH 22, 2023

In 2022, total retail sales for the Europe-5 countries continued to grow strongly, but this growth actually shifted from online channels and touchpoints to offline channels and touchpoints. The Europe-5 markets comprise the top five economies in Europe — in order of size, those are Germany, the UK, France, Italy, and Spain.

Retail 130

Retail Sales Marketing 130

The Global Small Business Blog

MAY 20, 2022

So far some have traveled to Dubai (March 2022) and are headed to South Africa, Kenya, and Tanzania in May. These state-led business trips have proven to be a successful strategy for entering new markets and increasing export sales,” says Secretary of State [Delaware] Jeff Bullock. Then, it's off to Israel in the summer.

Sales 169

Sales Customer Support Marketing 169

Forrester Digital Transformation

OCTOBER 5, 2021

Sales enablement leaders need to ensure that reps have the content, credibility, competency, and confidence to deliver. Buyers expect sellers to partner with them and not only demonstrate a deep understanding of their market, industry, and role — but also to anticipate their next steps.

Sales 130

Sales Marketing Research 130

Forrester Digital Transformation

DECEMBER 14, 2021

A number of trends in the B2B sales space have disrupted, challenged, and motivated sales enablement teams this year. As the first quarter of 2022 begins, let’s understand how these macro trends and the pandemic have reshaped our function and industry.

Sales 130

Sales 130

Forrester Digital Transformation

JANUARY 6, 2022

Mutants In Marvel And DC Marvel and DC comics and films of course are permeated with the notion of mutations (X-Men, Spider-Man, Venom, etc.). It’s the narrative hook that drives many of their stories, imbuing their characters with all sorts of weird and wonderful superpowers. My 15-year-old son Finn is a massive fan of the […].

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Sales Service 130

Forrester Digital Transformation

FEBRUARY 3, 2022

Hiring Great Sales Reps Is Easier Said Than Done Hiring great sales reps has never been more challenging, and open territories are a drag on sales leaders’ efforts to achieve quota in 2022. How can sales leaders source talent in this competitive environment?

Sales 130

Sales Sourcing Management 130

Forrester Digital Transformation

OCTOBER 12, 2022

Forrester forecasts US digital-influenced retail sales to grow from $2.7 trillion in 2022 to $3.8 trillion in 2027.

Retail 130

Retail Sales Marketing 130

Perficient Digital Transformation

JULY 22, 2022

Viva Sales. Microsoft’s annual partner conference, Microsoft Inspire, wrapped up Wednesday, July 20, 2022. Microsoft Inspire 2022 was filled to the brim with updates from the world of “Viva”. Viva Engage is set to be generally available August 2022, with “Storylines” public preview rolling out at the same time.

Sales 115

Sales Out-Tasking Data Entry Advisory 115

Groove Technology

JANUARY 15, 2022

It is necessary for every retailer’s sales strategy in the post-pandemic years. Global eCommerce retail sales have increased by more than 25% in this pandemic year alone, highlighting the critical nature of a retail eCommerce firm. billion in sales by 2022. The scale of online sales is getting bigger.

E-Commerce 130

E-Commerce Retail Sales Banking 130

The Global Small Business Blog

JUNE 16, 2023

According to the ‘Amazon Seller Report 2022’ by Payoneer a FinTech company and SellerApp, the year 2022, approximately 63% of small and medium-sized businesses (SMBs) are present on global marketplaces, contributing to nearly 60% of their overall retail sales.

E-Commerce 281

E-Commerce Retail Sales 281

Hyland

SEPTEMBER 16, 2022

At CommunityLIVE 2022, we heard about some of the best ways we all — Hyland employees and our customers and partners — are innovating for faster processes, easier communication, happier colleagues and better experiences for the people who rely on them. Reporting from Nashville: 10 moments we loved from CommunityLIVE 2022.

Banking 105

Banking Healthcare Collaborations Sourcing 105

Simplr

AUGUST 1, 2022

We’ve got you covered with the latest chatbot statistics for 2022. Read on as we share the latest chatbot statistics and trends you need to know about chatbots in 2022. Pre-sale support is yet another situation that is well-suited for human agent assistance. Looking to take your chatbot to the next level? Stat #5: 1.4

Sourcing 105

Sourcing Sales Customer Service Retail 105

Forrester Digital Transformation

JULY 21, 2022

B2B organisations face a range of macroeconomic uncertainties as they head into the second half of 2022 that pose risk to growth and profitability objectives. While you may not have control over these changing conditions, you can determine your own path through them to ensure that you thrive rather than just survive.

Sales 130

Sales Service 130

Groove Technology

JANUARY 17, 2022

By 2022, income from mobile applications is estimated to reach 693 billion USD. To ensure the success of your mobile app, the first step is to keep current on mobile app development trends for 2022. What are the most anticipated mobile application development trends for 2022? Augmented and Virtual Reality.

Healthcare 130

Healthcare Marketing Right-Sizing Engineering 130

Zinnov

SEPTEMBER 15, 2023

Many international SaaS businesses are scrutinizing their expenditures and taking bold decisions to curtail costs, particularly in areas like General & Administrative overheads and Sales & Marketing. Hence their focus on revving up their Sales & Marketing engines. Projected to contribute a staggering USD 15.7

Sales 52

Sales Marketing Efficiency Administrative 52

Offshore India Data Entry

FEBRUARY 6, 2022

Provide customer support and sales support to customers across multiple channels. How does Chatbot help Companies in 2022 during WFH? Chatbots will be an integral part of customer service in 2022. Companies are already starting to employ chatbots for customer service and sales. Enhancing Marketing and Sales Process.

Customer Support 98

Customer Support Sales Customer Service Automation 98

Forrester Digital Transformation

AUGUST 2, 2022

Forrester’s 2022 Online Retail Forecast, US, provides insights about US total retail sales, online retail sales, and the online retail penetration forecast for 30 product categories for the next five years.

Retail 246

Retail Sales 246

Perficient Digital Transformation

MAY 19, 2022

We’re proud to have five Perficient colleagues recognized in the 2022 CRN Women of the Channel list , and we’re highlighting their individual accomplishments in a special blog series. I plan to leverage wisdom from other Women of the Channel leaders, and I can’t wait to see how we evolve and continue to drive success in 2022 and beyond!”.

Jobbing 118

Jobbing Sales Flexibility Marketing 118

Everest Group

MARCH 31, 2023

Life Sciences Sales and Marketing Operations – Services PEAK Matrix® Assessment The life sciences industry is currently facing several challenges that are significantly impacting drug and device manufacturing costs. To effectively meet these evolving enterprise needs, providers are revamping their sales and marketing operations offerings.

Sales 52

Sales Marketing Service Healthcare 52

Influx

FEBRUARY 15, 2023

In 2022, we expanded to Argentina, Egypt, Sri Lanka, and Morocco. We launched some exciting new services including sales teams on demand and back office support - go check them out and be on the lookout for help desk experts - coming soon! As a whole, we experienced a 26% increase in new business growth.

Sales 52

Sales Management Service 52

The Global Small Business Blog

NOVEMBER 28, 2022

ecommerce sales will grow just 2.5%. What lies ahead for the 2022 holiday season. What are people shopping for during the 2022 holiday season? Ecommerce report holds warning signals for holiday retail. Quote of the week: "I look forward to the holiday season every year." – Cate Blanchett U.S.

Retail 138

Retail Sales 138

The Global Small Business Blog

MAY 19, 2023

©iStock/f11photo Twenty-seven (27) Georgia companies were honored this week (May 18, 2023) with an annual recognition for their expansion of export sales into new markets over the previous year. There are so many winners! Check them out here.

Marketing 175

Marketing Sales Service 175

Simplr

DECEMBER 17, 2021

What does 2022 have in store for conversational commerce and ecommerce in general? . Simplr CMO Daniel Rodriguez shared three trends that will be top-of-mind for ecommerce, CX, and digital professionals as we enter 2022 at Kustomer NOW 2021. In 2022, backlogs will get worse before they get better.

Sales 97

Sales Right-Sizing Customer Service Call Center 97

The Global Small Business Blog

JUNE 30, 2023

exports exceeded $1 billion in 2022 – an increase from 27 markets in 2021 – demonstrating the broad global appeal of American-grown products. The American agricultural sector posted its best export year ever in 2022 with international sales of U.S. Read more about how 2022 was another record year for U.S. farm exports.

Sales 157

Sales Marketing 157

Anexa

MAY 16, 2022

It’s never been more important to map out an action plan for 2022 CX goals. The consumer of 2022 is increasingly aware of rising costs and the importance of getting the most bang for their buck – and outstanding service will keep them coming back to the same brands. Reach out to Anexa today.

E-Commerce 98

E-Commerce BPO Outsourcing Customer Service 98

Anexa

MARCH 7, 2022

MEXICO CITY, MEXICO – March 1, 2022 – Anexa BPO was named the winner of Gold and Bronze Stevie® Awards in the Customer Service Management Team of the Year and Contact Center of the Year (Over 100 Seats) categories in the 16th annual Stevie Awards for Sales & Customer Service. About Anexa BPO.

Customer Service 40

Customer Service Sales BPO Service 40

ScaleHub

DECEMBER 15, 2022

While the end of the year is often spent planning for next year’s resolutions, we’d like to take a moment to recount our highlights of 2022 and celebrate how far ScaleHub has come. ScaleHub’s Top 5 moments of 2022 This was our year of growth, expansion and recognition. Team Japan.

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BPO Sales Administrative Accounting 52

Anexa

SEPTEMBER 2, 2022

While a lot is being said about customer experience in 2022, and how it is the single most compelling dynamic in driving success, what would it look like if we pulled back the CX curtain and took a deeper dive into the elements that go into building a powerful platform that supports exceptional customer experience?

Sales 52

Sales BPO Business Process Outsourcing Retail 52