Magellan Solutions

JUNE 1, 2021

Stop thinking of non-voice services as an afterthought in customer service outsourcing, because it is so much more. The first thing that comes into people’s mind about call centers are voice based services. However, chat and writing support services are as equally important to businesses as its counterpart.

Customer Service 52

Customer Service Outsourcing Service Call Center 52

NoonDalton

JANUARY 19, 2022

4 HR Outsourcing Trends for 2022. See our professional BPO services here, including: Sales Support. Customer Support. See our BPO case studies to see how we’ve helped businesses to grow. People-Focused HR Teams. HR experts handle all aspects of employee relations within a company. Underwriting.

Outsourcing 52

Outsourcing Human Resources Payroll Analytics 52

Magellan Solutions

JANUARY 22, 2024

Having access to a pool of skilled employees, excellent customer service, a strong digital presence, and leveraging technology are just ways SMEs can bridge the gap with more established companies. Outsourced IT services include managed IT, software development, cloud computing, data science, and web/mobile development.

Outsourcing 52

Outsourcing BPO Out-Tasking Business Process Outsourcing 52

Magellan Solutions

FEBRUARY 12, 2021

Call Center Services Philippines Is Advantageous For The Post-pandemic Global Chain. It would turn more weight into digital and services trade. Due to its position as the World’s Call Center Capital and is a great choice for customer service. To which service-oriented industries like banks and hotels find commendable.

Call Center 52

Call Center Service BPO Banking 52

CGS Inc

OCTOBER 14, 2021

Recognized for Business Process Outsourcing Solutions in a disruptive period for customer service. The award is presented by TMC, a global, integrated media company, and TMC’s CUSTOMER magazine. We’re pleased to recognize this achievement and know we will continue to see great innovation from CGS in 2022 and beyond.”.

Business Process Outsourcing 98

Business Process Outsourcing Call Center BPO Outsourcing 98

NoonDalton

OCTOBER 11, 2021

billion people will buy products and services online between 2021 and 2022, with 95% of retail purchases expected to be made online by 2040. Customer Service. Customer service excellence is a competitive advantage. The customer service team handles the rest. According to studies, more than 2.14

E-Commerce 98

E-Commerce Outsourcing Retail Inventory Management 98

NoonDalton

AUGUST 18, 2021

UK businesses seeking customer support, data processing, or recruiting services, for example, are increasingly open to taking advantage of distributed teams. Their requirements are centered mostly around sales and customer support services. Gain competitive market and customer intelligence.

Jobbing 98

Jobbing Outsourcing Reduced Overhead Pharmaceuticals 98

Anexa

MARCH 18, 2022

It is estimated that as of 2022, approximately 23% – or 51 million people, speak Spanish in the US. If we break down what that looks like, we find three clear components of truly effective multilingual customer service. The post Multilingual CX: Let the Facts Do the Talking first appeared on Anexa BPO. Here’s why.

Call Center 52

Call Center BPO Customer Support Customer Service 52

Raya Contact Center

MARCH 10, 2022

RAYA CX held a press conference this week to celebrate 2021’s milestones and unveil its 2022 strategy. With expansion plans into new regions and the growth of its digital suite of services, RCX is on the right track towards achieving its objectives. The key pillars of RCX’s strategy for the near future are three.

Global Outsourcing 98

Global Outsourcing Business Process Outsourcing Outsourcing BPO 98

Anexa

AUGUST 11, 2022

Nearly three-quarters of businesses recognize a direct link between customer service and business performance – TRUE. More than two-thirds of consumers globally make purchase decisions based on the quality of customer service, with 90% of them willing to spend more with brands that provide exceptional customer experience – TRUE.

Administrative 52

Administrative Human Resources Customer Service Outsourcing 52

Magellan Solutions

OCTOBER 1, 2020

This is due to its world-class customer service and other specialized professional services. The future of the business process outsourcing (BPO) industry in the Philippines remains promising. In fact, its IT-BPO is projected to continue a robust growth through 2022. .

Jobbing 52

Jobbing Outsourcing BPO Call Center 52

Magellan Solutions

JUNE 10, 2021

They can easily access their products and services on their phone. Thus, they rely on a third-party service provider. In this article, we will discuss the advantages of outsourcing your mobile app development to a trusted BPO company. Customers Depend a Lot in their Smartphones. Can they pair it with several app plug-ins?

Outsourcing 52

Outsourcing BPO Offshoring Call Center 52

SEBPO

AUGUST 25, 2023

Between 2019 and 2022, SEBPO more than doubled its revenue and grew its employee numbers to almost 1700 employees globally. SEBPO’s expansion has also included new service offerings, including Back-Office Processing and Customer Support. SERVICES What we do. For more information, please visit SEBPO.com.

Global Outsourcing 52

Global Outsourcing Nearshoring Outsourcing Professionals Outsourcing 52

CGS Inc

OCTOBER 19, 2021

New York, NY, October 19, 2021 – CGS, a global provider of business applications, enterprise learning and outsourcing services, today announced it was awarded gold in the regional (Americas) Contact Center World’s 16th Annual Global Top Ranking Performers Awards in the “Best Tech Innovation Award Vendor – Live Agent Support Solution” category.

Call Center 52

Call Center Business Process Outsourcing Customer Support Global Outsourcing 52

Magellan Solutions

FEBRUARY 3, 2021

The country has become a leading offshore destination for different services. The Philippines BPO industry commends for its quality service at an affordable price. Unlike its competitors, there are different types of call center services they can offer. They can work from customer service to the IT department.

Call Center 52

Call Center Outsourcing BPO Customer Service 52

Magellan Solutions

DECEMBER 18, 2022

Here’s the Latest Trends in Lead Generation and Sales for 2022. It works by capturing customer interest and connecting them directly to the business or service they need. And from simply providing a communication channel for customers , it is now capable of tailoring marketing strategies.

Sales 40

Sales Analytics BPO Business Process Outsourcing 40

Magellan Solutions

APRIL 11, 2021

The COVID-19 pandemic disrupted the operation of the BPO industry. Here are some of the BPO sector’s immediate responses amidst the pandemic. BPO Companies in the Philippines Implemented Work-From-Home Set-Up. The BPO industry immediately shifted to a WFH set-up after the announcement of nation-wide lockdown. Staff House.

Outsourcing 52

Outsourcing Call Center BPO Healthcare 52

Pure Moderation

AUGUST 8, 2022

In recent years, call center services have become more cost-effective. Outsourcing customer service has helped businesses cut down on customer service costs. If you’re thinking of outsourcing these services, you’ll need to understand offshore call center pricing. Types Of Call Centers.

Call Center 52

Call Center Offshoring Nearshoring Outsourcing 52

NoonDalton

NOVEMBER 29, 2021

Businesses should strengthen themselves to suit customer expectations in a world affected by social media, mobile applications, and automation. In 2022 and beyond, this number will continue to rise as it generates a significant amount of revenue for businesses. See our professional BPO services here, including: Sales Support.

Outsourcing 96

Outsourcing BPO Insurance Out-Tasking 96

Magellan Solutions

JANUARY 12, 2021

Choosing an outsourcing partner for inbound call center and outbound call center services can make or break your organization. India is known as the largest offshore outsourcing country with over 500 companies offering outsourcing services. The Philippine BPO on the other hand, is “The BPO Capital of the World”.

Call Center 52

Call Center BPO Outsourcing Customer Service 52

Magellan Solutions

JUNE 18, 2020

FinTech, short for Financial Technology, improves and automates financial services and processes, and is necessary in the move towards a cashless society. The industry is forecasted to grow to over $26 trillion by 2022. Here, a company hires a third party service provider to handle part of their operations. Tech support.

Outsourcing 52

Outsourcing Call Center BPO Right-Sizing 52

Raya Contact Center

NOVEMBER 4, 2021

RAYA CX held a press conference this week to celebrate 2021’s milestones and unveil its 2022 strategy. With expansion plans into new regions and the growth of its digital suite of services, RCX is on the right track towards achieving its objectives. The key pillars of RCX’s strategy for the near future are three.

Global Outsourcing 52

Global Outsourcing Business Process Outsourcing Outsourcing BPO 52

Blue Ocean

JUNE 17, 2021

For many organizations, in-house customer care feels like the right choice. It keeps you close to your customers and ready to serve them with your exhaustive knowledge of your products or services. Ensuring robust business continuity is in place for customer care is one way an outsourcer can help relieve the burden.

Outsourcing 59

Outsourcing Out-Tasking Advisory Nearshoring 59