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Some Mainstream Call Center Trends For 2014.

Go4Customer

Customer service has always been a highly competitive battleground for businesses. No wonder BPOs across the globe are always on the lookout for brand new methods to devise a better customer experience strategy. The emergence of new technologies and channels has given rise to a comprehensive opportunity for call center operators.

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Outsourcing Philippines Reached $18.4B Revenue in 2014

SourceFit

billion in revenues in 2014 or a growth of 18.7 During the Asia BPO Summit, Reyes said that all the sectors are growing, even contact center services, which grew between 15 to 17 percent last year. medical coding system, presenting opportunities for Philippine vendors to offer key services. Revenue in 2014 appeared first on.

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Outsourcing Services Complement Indian Business Landscape.

Go4Customer

In the last few years, business process outsourcing has carved its place as a leading provider of customer support services. According to a research conducted by Ernst & Young in 2014, India is considered as the second largest emerging economy. A study by NASSCOM suggests that the ITES/BPO sector is contributing significan.

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Using Composable Products to Drive Agility and Innovation

3Pillar Global

Join 3Pillar Chief Innovation Officer Pankaj Chawla, Information Services Industry Lead Bernie Doone, and Field CTOs Scott Young and Rich Waller as they break down everything you need to know about composable products. According to Gartner Research, 60% of new custom business applications will rely on composable products by 2025.

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Philippines Hosts 2014 International BPO Summit

SourceFit

Some topics to be covered in the summit are “everything-as-a-service”? The post Philippines Hosts 2014 International BPO Summit appeared first on. The IIS will help assess the outsourcing sector’s developments and pinpoint new growth paths’? to sustain the Philippines’ offshoring/outsourcing boom.

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Infrastructure as a service (IaaS) 101

Hyland

How IaaS differs from other services. Infrastructure as a service, or IaaS, was first introduced in 2008. Like its siblings — software as a service (SaaS) and platform as a service (PaaS) — IaaS is a service deployed via the internet in the cloud and has become the standard abstraction model. Examples of IaaS.

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Transforming a Services Culture to Successfully Productize

3Pillar Global

Productizing a services business is no small feat, but the benefits of doing so are vast: improved margins, increased productivity, higher company valuations, and less reliance on increasingly in-demand tech talent. She breaks down this daunting task into something surmountable that anyone in a services organization can’t afford to miss.

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