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The US Is Opting For Healthcare Call Center Outsourcing Companies – Here’s Why

Magellan Solutions

Healthcare expertise – Specialized offshore centers have rigorous training programs to equip agents with medical knowledge, HIPAA compliance , healthcare terminology, insurance expertise, and soft skills like empathy. Additionally, some centers offer real-time translation services. This improves customer satisfaction.

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Offshore Impact: Report From The Trenches

Future of Sourcing

How is the senior management of offshore headquartered service providers preparing for the future? While there are several versions of the predicted future, everyone agrees that this is a watershed moment in the evolution of the IT outsourcing and offshoring industry. The overall mood is somber at best in most places.

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From Home Office to Industry Leader: Magellan Solutions’ Evolution and Leadership Journey

Magellan Solutions

” And so, Magellan Solutions was born in 2000, not just as a business venture but as a mission to revolutionize BPO services. Frederick saw a chance to offer top-notch services suited for SMEs. In 2008, we experienced a significant transformation. Why the emphasis on SMEs, you ask?

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The US is Opting for Healthcare Call Center Outsourcing Companies – Here’s Why

Magellan Solutions

What Defines The Best Patient Care Services Phone Calls? Patient care services are an extension of health care in itself. Patient care services are an extension of health care in itself. We provide solutions and services from certified medical professionals. Additionally, some centers offer real-time translation services.

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Why Do You Need to Outsource Customer Service Solutions to a BPO with Low Attrition Rate?

Magellan Solutions

In searching for outsource customer service solutions , you must consider how long an agent stays in the company. Outsource customer service solutions offer a wide range of benefits to any SMEs. Is it about the least expensive service? Or the number of services they can offer? Or the number of services they can offer?

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Outsourcing Labor Intensive Architectural Services: The Key To Productivity And Profitability

Magellan Solutions

If that is the case, outsourcing architectural services is your only answer. According to Anything Research, the federal government of the United States has spent a total of $1,086,447,246 on architectural services. Good thing, you can outsource labor intensive architectural services. What exactly is labor intensive service?

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The Leader Of KPO Companies In The Philippines

Magellan Solutions

It involves high-value functions like accounting, animation, software and applications development, and medical and legal services among others. These services are often referred to as “non-voice” or back-office services. These are services outside of the usual call center and customer and IT support services.