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When Do You Need to Outsource a Call Center

Magellan Solutions

If you’re wondering if outsourcing is a viable option for your company, check this out! This is where outsourcing inbound calls and other administrative tasks to accommodate the spike in demand comes in. They first delegated their technical support in India as early as 2004.

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ESG and the RFP: How to Assess Your Outsourcer’s ESG Efforts

Blue Ocean

The first mainstream mention of ESG as a concept came from the United Nations in 2004 in their report titled “ Who Cares Wins.” Engaging a consultant early in your process, if you are just setting out on the path to supplier certification, is a good call. When Should You Demonstrate Flexibility in Assessing ESG?

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Top 10 Customer Service Outsourcing Companies Worldwide 2021

Pure Moderation

Designed with smaller law firms of up to 10 people in mind, they offer a bilingual service (English and Spanish), have extensive customizability, and are equipped to handle administrative tasks, like email organization and appointment scheduling, in addition to regular receptionist services. Callbox 24/7 customer service.

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What Three Global Giants Teach Us About International Expansion

Velocity Global

And learn how maintaining a purposeful yet flexible approach to global expansion is critical for companies of every size. The tech giant’s path to global domination, however, required flexibility and adaptability. To overcome, Amazon rolled out an India-specific strategy. Microsoft And The Power Of Adaptivity.

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What Is Nearshoring and How You Can Benefit from It

TMS

It is very commonly used to perform difficult, expensive, and time-consuming tasks. They can complete work and tasks for your company on a daily basis. It performs tasks and activities that were previously handled by the original company. Nearshoring allows for a higher level of flexibility in the workforce and team.

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The history of Kubernetes

IBM Services

Borg: The predecessor to Kubernetes Back in the early 2000s, Google needed a way to get the best performance out of its virtual server to support its growing infrastructure and deliver its public cloud platform. Omega took the Borg ecosystem further, providing a flexible, scalable scheduling solution for large-scale computer clusters.

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Comprehensive Guide to Lead Generation

Magellan Solutions

Even if you can’t figure out the right way to get leads, it’s easy to feel like lead generation is a pain in your side. Having a service provider do a business task for you is called “outsourcing.” This is the opposite of outsourcing, which is when you hire outside help to do those tasks for you.

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