31 West

DECEMBER 13, 2022

But as your business scales and the sales figure multiplies, the outdated solution won’t be effective in catering to the increasing queries and complaints. Self-Service Portals. A good ticketing solution is compatible with diverse channels and can handle queries from emails, phones, live chats, and other platforms.

Automation 130

Automation Human Resources Software Sales 130

Perficient Digital Transformation

MAY 2, 2024

SFCC’s ability to seamlessly connect with Marketing Cloud, Service Cloud, and Sales Cloud opens up a world of possibilities for businesses seeking to enhance their customer engagement, drive sales, and optimize operations. These capabilities help us optimize our marketing strategies for better results and improved ROI.

E-Commerce 59

E-Commerce Sales Analytics Inventory Management 59

31 West

APRIL 21, 2024

Did you know that 82% of customers want a prompt response to their queries, especially if they are about sales or marketing? With both offering so many advanced customer support service tools and a fully integrated ticketing system, picking the one that fits your business needs and budget can be a little overwhelming.

Analytics 130

Analytics Automation Customer Support Out-Tasking 130

Magellan Solutions

DECEMBER 5, 2023

Take “live chat,” for example, which is precisely what it sounds like: a real-time chat on your website. But here’s the cool part: live chat is more than a technological advancement. Boost Revenue One of the significance of employing live chat in an e-commerce platform is that it can increase sales significantly.

E-Commerce 52

E-Commerce Sales Labor Costs Customer Support 52

31 West

JANUARY 10, 2023

In addition to technical functions, the software consolidates your contracts, purchases, sale management, security policies, and ITIL practices into a single, robust dashboard. Let’s discover some notable features of ManageEngine Service Desk Plus and how these services can help boost your company’s efficiency. Asset Management.

Service 130

Service Software Automation Efficiency 130

IBM Services

JANUARY 18, 2024

Gone are the days of prompts like “Press 6 to connect to customer service.” Give personalized services and suggestions Chatbots not only respond quickly but also anticipate customer needs, deliver useful messages and recommend new products. ” The advantages of chatbots surround us. Your potential market is worldwide.

E-Commerce 93

E-Commerce Sales Customer Service Insurance 93

Simplr

JULY 22, 2021

Turn browsers into buyers with live chat. We’re going to lay out our top five live chat best practices for making real-time chat support your ecommerce conversion engine. Let’s start by understanding what live chat is and why NOW Customers need this type of support channel in their shopping experience. What is live chat?

Retail 97

Retail Sales Customer Service Customer Support 97

Premier BPO

FEBRUARY 9, 2023

Chat GPT is a cutting-edge AI technology that offers a wealth of benefits for medium-sized businesses. With its ability to analyze large amounts of data, Chat GPT can also help businesses to make data-driven decisions, improve operational efficiency, and increase productivity.

Sales 52

Sales Right-Sizing Efficiency Out-Tasking 52

Premier BPO

FEBRUARY 9, 2023

By harnessing the power of ChatGPT, organizations can improve customer service, streamline internal processes, and drive sales, all while delivering a more personalized and engaging experience. Chat GPT’s Key Functionalities Chat GPT has several key functionalities that make it a game changer for mid-market businesses.

Sales 52

Sales Customer Service Customer Support BPO 52

Simplr

FEBRUARY 7, 2023

Historically, phone is the most expensive customer service channel to staff and maintain. According to the eDigital Customer Service Benchmark Survey, just 44% of consumers are actually satisfied with traditional phone experience. There are plenty of ways to offer support to your customers without getting on the phone.

Customer Service 95

Customer Service Service Retail Call Center 95

Influx

MARCH 11, 2024

Pre-sales support is just as important as post-sales support , though many eCommerce businesses aren’t taking advantage of its full potential. Here’s the tea: pre-sales can be a huge revenue generator. Companies with strong pre-sales consistently achieve win rates of 40-50% in new business. Let’s delve in!

Customer Support 52

Customer Support Sales Customer Service Flexibility 52

31 West

FEBRUARY 22, 2023

Customer service software is a solution that can help in either case. These solutions can be used even if you are working with an MSP offering IT help desk outsourcing services. An Overview of SysAid SysAid aims to make IT service management a breeze for companies. Are you trying to set up a help desk?

Right-Sizing 130

Right-Sizing Customer Service Out-Tasking Banking 130

31 West

JANUARY 11, 2021

John, an owner of a refrigerator company, helps customers with his service to fix all kinds of refrigerators. While you need to focus on your products and services, you need to make sure that you are focusing on ticket management, integration, allocations, tracking, reporting, etc. It is cost-effective and saves time.

Software 130

Software Management Customer Service Sourcing 130

Groove Technology

OCTOBER 31, 2021

It handles both the eCommerce and point of sale side of the process. It means you have complete control over sales, design, marketing and other business-wise. They have “software as a service” (SaaS) and a supportable hosting system. Shopify is a platform that has all the features needed for a successful business.

E-Commerce 246

E-Commerce Sales Right-Sizing Customer Support 246

Simplr

DECEMBER 8, 2022

In a controversial move, Frontier Airlines is no longer answering customer service phone calls. Instead of hopping on the phone with a customer service agent, customers will have to rely on other ways to contact the airline: an online chatbot, a 24/7 live chat tool, its social media channels, or WhatsApp. That’s right.

Call Center 98

Call Center Customer Service Research Efficiency 98

Go4Customer

SEPTEMBER 24, 2021

It is a great option to aid the customers in resolving their post-sale issues. It is also very successful in meeting the pre-sales requirements of the businesses and resolving their pre-sales queries.

Customer Support 98

Customer Support Management Sales Service 98

Perficient Digital Transformation

FEBRUARY 21, 2023

Since April 2022, Perficient’s Marketing Automation Team has been part of a select group of Adobe Partners participating in the Dynamic Chat Customer Lighthouse Program. In exchange, Adobe offers Perficient exclusive and personalized support with dedicated office hours for Dynamic Chat and sneak peeks of forthcoming feature releases.

Design 64

Design Sales Sourcing Automation 64

31 West

JANUARY 20, 2023

Customer service is an integral part of all businesses today. Customer service software is one such solution you can consider. You can use this software regardless of whether you have an internal team or outsourcing the IT service desk. It is a service-first CRM company. What is Zendesk? What is ManageEngine?

Right-Sizing 130

Right-Sizing Software Customer Service Out-Tasking 130

Simplr

AUGUST 24, 2023

Simplr’s latest digital pre-sale CX analysis of leading apparel & fashion brands is now available for download. Check out the ful l report here to find opportunities for generating revenue through chatbot and live chat capabilities. So what did we learn from some of today’s biggest retail brands?

Retail 52

Retail Sales Customer Service Service 52

Simplr

AUGUST 24, 2023

Simplr’s latest digital pre-sale CX analysis of leading apparel & fashion brands is now available for download. Check out the ful l report here to find opportunities for generating revenue through chatbot and live chat capabilities. So what did we learn from some of today’s biggest retail brands?

Retail 52

Retail Sales Customer Service Service 52

31 West

JANUARY 25, 2023

A service desk is a link between your business and customers. The type of customer service you provide can play a major role in customer retention, customer loyalty, and brand image. Today, we will be discussing two customer service solutions – Zendesk and Autotask. The product is a complete customer service solution.

Right-Sizing 130

Right-Sizing Customer Service Customer Support Flexibility 130

31 West

FEBRUARY 3, 2023

Customer service software lets you streamline service desk operations and deliver consistent and quality service. You can work with an internal support team or an outsourcing IT service desk provider ; these solutions can help you get the best out of your teams while creating a positive customer experience.

Customer Support 130

Customer Support Software Administrative Automation 130

Influx

DECEMBER 26, 2022

You train your team to provide excellent customer service. What worked as effective customer service for a physical store can be replicated as eCommerce customer service. In a digital age, customer service remains a prime differentiator in gaining customer trust and loyalty and building relationships with them.

Customer Service 98

Customer Service Service Retail Customer Support 98

Simplr

SEPTEMBER 30, 2021

Simplr’s State of Ecommerce Customer Service 2021 report reveals costly gaps across nearly 1,500 online brands. As the demand for online shopping skyrocketed in 2020 and 2021, customer service has become one of the most critical aspects of ecommerce business. Where is ecommerce customer service falling short?

Customer Service 98

Customer Service Service Research Customer Support 98

31 West

JULY 25, 2023

This means it’s a breeze to embrace elements like IT service desk outsourcing , rather than having to handle such technical duties in-house. Personalize the Experience: Based on data gathered from tracking user activity, offer personalized suggestions that increase overall satisfaction and sales.

Management 130

Management E-Commerce Sales Automation 130

Magellan Solutions

FEBRUARY 22, 2021

Live chat outsourcing, like many other services, has its pros and cons. Live chat remains one of the most popular service channels to date because businesses like how cheap and efficient it is. With the current volatile economy, outsourcing live chat has an increase in following. Live Chat Support Outsourcing.

Outsourcing 52

Outsourcing Call Center BPO Labor Costs 52

31 West

FEBRUARY 23, 2023

Their main purpose is to help customers interact with products and services, provide useful information, and assist in sales or technical issues (among others). To solve these problems, many companies use outsourced IT help desk services to provide the necessary technical support to employees and customers.

Call Center 130

Call Center Customer Service Research Out-Tasking 130

Influx

APRIL 18, 2024

54% of businesses rely on third-party vendors to augment their customer service. Support as a Service (aka SaaS) is similar to Software as a Service, but instead of providing software, this service offers support solutions on a subscription basis — giving you the same level of autonomy over external support.

Customer Support 52

Customer Support Nearshoring BPO Outsourcing 52

Magellan Solutions

SEPTEMBER 14, 2023

Consider incorporating support services as a solution! 75% of customers prefer contacting customer service via phone , according to a survey conducted by Zendesk. These findings highlight the importance of having a support service. Many companies are now turning to support services to enhance their customer interactions.

Service 98

Service Call Center Customer Support Customer Service 98

Perficient Digital Transformation

FEBRUARY 21, 2023

Since April 2022, Perficient’s Marketing Automation Team has been part of a select group of Adobe Partners participating in the Dynamic Chat Customer Lighthouse Program. In exchange, Adobe offers Perficient exclusive and personalized support with dedicated office hours for Dynamic Chat and sneak peeks of forthcoming feature releases.

Design 52

Design Sales Sourcing Automation 52

Magellan Solutions

APRIL 11, 2024

million online stores on Shopify , excellent customer service is crucial to standing out. Top-notch telephone support is essential for building brand loyalty and boosting sales for your online business. Partnering with a BPO service provider for your Shopify telephone support is brilliant. Hey there, fellow Shopify merchants!

BPO 95

BPO E-Commerce Service Order Management 95

Influx

JUNE 28, 2023

Influx team setup: 5 dedicated agents Chat and email via Zendesk Scale up capacity for seasonal spikes Influx team results: 96% CSAT 1-minute FRT for chat 3,200~ tickets p/month Getting started with Influx: Spoonflower came to Influx in September 2021 in preparation for seasonal spikes from Black Friday through New Year.

Manufacturing 52

Manufacturing Flexibility Customer Support Sales 52

31 West

DECEMBER 12, 2022

Employees could work in different time zones; customers could explore your products or services. As a global brand, your systems need to be up and running at all times, and a service team should be available to handle tickets in case of any IT issues. For customers, an after-sales experience is equally important as the product.

Outsourcing 130

Outsourcing Cybersecurity Customer Service Efficiency 130

Influx

MARCH 7, 2023

According to Forrester’s Raising the Bar report, 1 in 5 customers is willing to stop using a product or service for a slow response time via online chat. Using scripts, you can improve live chat response time, minimize typos, and respond to more messages. What is a live chat script? When to use canned responses?

Sales 52

Sales Customer Support Customer Service Service 52

Simplr

DECEMBER 17, 2021

Conversational commerce is the act of using conversation to offer a personalized, consultative shopping experience that drives sales and revenue. Customer service live chat is a critical component of conversational commerce in the digital environment. The best way to deal with the surge of post-sale inquiries is to: 1.

Sales 97

Sales Right-Sizing Customer Service Call Center 97

Influx

JUNE 29, 2022

A loyal customer base increases profits, improves sales, and allows for sustainable growth. Each business will have a unique customer loyalty strategy molded to fit the unique aspects of its services and customers. . Make customer service a priority all across the board . Invest in live chat operations . BrightLocal) .

Sales 98

Sales Out-Tasking Customer Support Regulations 98

Magellan Solutions

FEBRUARY 18, 2021

Live Chat Outsourcing: One of the Fastest Developing BPO Service. Live chat outsourcing has become one of the most in-demand BPO services for companies. Once upon a time, chat support is just an option for corporations. With this in mind, a real-time person chatting with them is important.

BPO 52

BPO Outsourcing Service Call Center 52