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IT Outsourcing Trends 2024 What to Expect in the Future

Groove Technology

The use of managed services not only helps businesses reduce costs but also provides them with access to specialized expertise and resources that may not be available in-house. Businesses will be able to leverage AI-powered tools and platforms to improve efficiency, reduce costs, and enhance the overall quality of their IT services.

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Capital Markets Operations – Services PEAK Matrix® Assessment 2023

Everest Group

Capital Markets Operations – Services PEAK Matrix® Assessment The capital markets operations landscape is rapidly evolving as enterprises strive to meet the demands of a new generation of customers, reduce cost pressures in a recessionary environment, and adhere to regulatory changes.

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Capital Markets Operations – Services PEAK Matrix® Assessment 2023

Everest Group

Capital Markets Operations – Services PEAK Matrix® Assessment The capital markets operations landscape is rapidly evolving as enterprises strive to meet the demands of a new generation of customers, reduce cost pressures in a recessionary environment, and adhere to regulatory changes.

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Your Guide to Business Process Automation (BPA)

Metasource

Many organizations have quickly joined the automation revolution to boost productivity, enhance customer service, reduce costs, and enable remote work. In fact, a McKinsey study found that 80% of companies that transitioned most of their employees to a remote work model due to COVID-19 increased automation. Reduce costs.

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Are Investors Right to Be Nervous about CXM Providers? Well, It Depends! | Blog

Everest Group

Despite the rapid rise of technology aimed to reduce the amount of human interaction in the contact center, such as robotic process automation (RPA) or Conversational AI (CAI), which has been around for many years, over 70% of service provider revenues are still coming from the voice channel.

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How RPA Can Create an Edge for BPO Companies

Automation Anywhere

Robotic Process Automation (RPA) continues to exceed expectations. It's also creating opportunities for business process outsourcing (BPO) companies to expand their service offerings and create a competitive edge. Put Automation Anywhere RPA to Work for Your BPO. REQUEST A DEMO.

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How Pre-Trained Artificial Intelligence Can Improve Accounts Payable

Automation Anywhere

Strategically, these teams work to reduce costs, for example, by taking advantage of discounts that come with payments being made ahead of the due date. Automation helps them achieve that goal. So how is that accomplished while improving automation for the direct spend as well?