31 West

NOVEMBER 25, 2023

In the rapidly evolving digital landscape of the 21st century, Information Technology Service Management (ITSM) has emerged as a critical component in various sectors, especially in education. Challenges in Meeting the Growing Demand This evolution has not been without its challenges.

Management 130

Management Service Administrative Research 130

Magellan Solutions

APRIL 3, 2024

Exceptional customer service is essential for staying competitive. If you can’t meet their needs, they will go elsewhere. Keep customers happy with prompt and efficient service. Are you ready to unleash the full potential of BPO chat support and take your customer service game to a whole new level?

BPO 96

BPO Service Customer Service Right-Sizing 96

31 West

APRIL 16, 2024

The low-cost plans combined with its easy-to-use features and tons of integration options make HubSpot an ideal choice for businesses of all types and sizes. HubSpot works for all – be it a help desk company offering after hours call handling service or a small retail store that wants a robust CRM solution.

Out-Tasking 130

Out-Tasking Right-Sizing Sales Customer Service 130

Intugo

JANUARY 31, 2024

Why Outsourcing Customer Service to Mexico is a Game-Changer? Outsourcing customer service to Mexico is vital for significant growth in your small business. Overview of Outsourcing Customer Service Outsourcing customer service has become a strategic imperative for small and midsize enterprises.

Customer Service 59

Customer Service Outsourcing Call Center Service 59

31 West

AUGUST 23, 2022

MSP, or managed service provider, is a computing platform where organizations can remotely meet the IT requirements of the users. It also offers multiple means of contact, such as service portals, email addresses, and phone numbers. MSP help desk is a great way to serve the requirements of all types and sizes of businesses.

Managed Services 130

Managed Services Management Service Right-Sizing 130

Intugo

DECEMBER 21, 2023

When to Invest in a Customer Service Call Center? Have you ever wondered about the best moment to invest in a customer service call center for your business? Many businesses struggle with determining the right time to make this crucial investment.

Call Center 59

Call Center Customer Service Service Right-Sizing 59

31 West

SEPTEMBER 16, 2022

You heard that right, that’s the prime reason why many businesses prefer to work with a managed IT services provider as it can easily dodge that bullet. One can weigh the value of managed IT services based on myriad factors. What is Managed Services? Why Should You be Outsourcing IT Managed Services?

Managed Services 130

Managed Services Management Service Outsourcing 130

Magellan Solutions

MARCH 26, 2024

Outsourcing Customer Service: The Smart Move for SMEs So you’re a business owner, always on the edge trying to keep up with the competition. Sure, you know it’s the happy customers that matter, but doesn’t customer service management look like a time-consuming skydive into a pool with no bottom?

Customer Service 52

Customer Service BPO Service Nearshoring 52

Groove Technology

AUGUST 15, 2023

IT staffing services have become increasingly popular in recent years as companies look for ways to stay competitive in the fast-paced digital age. These services provide organizations with access to skilled IT professionals who can help them meet their technology needs and drive growth.

Service 100

Service Cybersecurity External Service Provider Right-Sizing 100

31 West

JANUARY 24, 2024

Encryption, tokenization, multi-factor authentication, and access control are some of the security measures that every business, no matter their size or industry, implements today. They don’t just manage the technical services, but facilitate a robust ticketing system and after-hours customer service for emergency support.

Engineering 100

Engineering Service Cybersecurity Accounting 100

Perficient Digital Transformation

NOVEMBER 1, 2023

Finding the right partner is an integral step to propel business forward. The report offers an overview of application modernization and migration services providers and provides valuable insights into the market landscape. Contact us now to discover how our expertise can take your business to new heights.

Service 52

Service Right-Sizing Reduced Costs Healthcare 52

Perficient Digital Transformation

JANUARY 5, 2024

Organizations rely on continuous automation and testing (CAT) services to build business applications faster, with higher quality, and at scale to meet increasing market demands. Reliance on manual testing is slowly decreasing, however, organizations face challenges upskilling testers into automation engineers.

Automation 64

Automation Service Right-Sizing Manufacturing 64

Magellan Solutions

MARCH 5, 2023

As a business expands, it often needs to broaden its product lines and services just to meet the increasing demands of its customers. By hiring third-party services in accomplishing administrative tasks, companies remain competitive. What Is a Service Level Agreement? What is SLA, and how does it benefit your business?

Service 98

Service Administrative Outsourcing Right-Sizing 98

31 West

SEPTEMBER 15, 2022

The global managed services market is projected to grow from $243.33 By giving a glance at this blog post knitted with thick beads reflecting on the irrefutable essentiality of the IT managed services, you will know that the above report is not unreasonable at all. What is an IT Managed Service Provider (MSP) and What do they Provide?

Managed Services 130

Managed Services Management Service Administrative 130

Groove Technology

AUGUST 31, 2021

Others use specialized software development services to meet their meager resource needs. Quality products – advanced technology – reasonable prices – quick and flexible adaptation in all situations to help bring customers the most reliable and high-class service experience. Be flexible with a team size.

Software 246

Software Outsourcing Right-Sizing Engineering 246

31 West

APRIL 27, 2024

If you are an IT team offering after-hours call services , you need a communication platform that allows uninterrupted communication. The right platform is easy to use and has a neat interface with a short learning curve. It works for businesses of all sizes, especially those in the IT industry. But is that enough?

Right-Sizing 130

Right-Sizing Collaborations Efficiency Banking 130

Anexa

MARCH 18, 2022

Holistic e-commerce personalization is a process whereby online sellers provide their visitors with unique experiences, designed to meet their preferences and singular needs. It’s a win-win, based on offering the right products at the right time.

E-Commerce 52

E-Commerce Right-Sizing BPO Business Process Outsourcing 52

Magellan Solutions

JANUARY 5, 2024

24/7 support services become necessary for sustained success as we navigate the complexities of customer demands. The need for steadfast 24/7 service availability across time zones grows stronger. Magellan Solutions is a reliable support service provider that has successfully navigated through the challenges of various industries.

Service 52

Service Customer Support Efficiency Collaborations 52

VXI

MARCH 10, 2023

As we highlighted in part 1 and part 2 of our blog series, being present and responsive is no longer enough to meet the demands of the modern social media consumer. By eliminating the manual triage process, their service team was able to work faster with less effort, freeing up opportunities for value creation.

Service 52

Service Right-Sizing Retail Advisory 52

VXI

MARCH 10, 2023

As we highlighted in part 1 and part 2 of our blog series, being present and responsive is no longer enough to meet the demands of the modern social media consumer. By eliminating the manual triage process, their service team was able to work faster with less effort, freeing up opportunities for value creation.

Service 52

Service Right-Sizing Retail Advisory 52

Everest Group

FEBRUARY 2, 2023

Blockchain technology promises to transform banking, financial services, and FinTechs by enhancing the digital customer experience while lowering costs and reducing data risks in a secure environment. Service providers investing in blockchain capabilities will win in the long run. Legacy banks and nations are now following the wave.

Banking 98

Banking Service Right-Sizing Automation 98

3Pillar Global

NOVEMBER 15, 2023

Information services companies can’t afford to ignore this trend. Tech won’t add value to your data-powered software unless it meets a proven user need. And if you don’t recognize that, you’ll open your information services company up to four significant areas of risk. A wait-and-see approach is highly risky. It’s a tool.

Service 52

Service Right-Sizing Research Design 52

Metasource

APRIL 18, 2023

Many organizations turn to intelligent document processing (IDP) solutions made up of document scanning services, content management software, and workflow automation software to successfully transition to a digital environment. They’re all right at your employees’ fingertips – no matter where they’re located.

Service 98

Service Business Process Outsourcing Out-Tasking Software 98

Offshore India Data Entry

FEBRUARY 29, 2024

To ease this documentation burden, many legal firms are turning to legal data entry outsourcing service providers. Additionally, outsourcing gives legal firms back time for more strategic initiatives, higher-value services, and expanded service offerings. This redirects skilled professionals from higher-value work.

Data Entry 105

Data Entry Outsourcing BPO Offshoring 105

Magellan Solutions

SEPTEMBER 28, 2021

These five industries can leverage phone answering service to optimize their core operations. Phone answering service is often overlooked for some businesses. Why You Need Phone Answering Services. That is why it is best to get the services of a professional phone answering servic e. Round-the-clock client service.

E-Commerce 90

E-Commerce Service Right-Sizing Outsourcing 90

31 West

JANUARY 25, 2023

A service desk is a link between your business and customers. The type of customer service you provide can play a major role in customer retention, customer loyalty, and brand image. Today, we will be discussing two customer service solutions – Zendesk and Autotask. The product is a complete customer service solution.

Right-Sizing 130

Right-Sizing Customer Service Customer Support Flexibility 130

Magellan Solutions

SEPTEMBER 28, 2021

These five industries can leverage phone answering service to optimize their core operations. Phone answering service is often overlooked for some businesses. Why You Need Phone Answering Services. That is why it is best to get the services of a professional phone answering servic e. Round-the-clock client service.

E-Commerce 98

E-Commerce Service Right-Sizing Outsourcing 98

Offshore India Data Entry

FEBRUARY 19, 2024

BPO focuses on delegating specific back-office tasks, like payroll processing or customer service, with the goals of reducing costs and improving efficiencies. In this article we’ll define BPO and BPM, compare their key differences, and provide tips on choosing the right approach based on your goals and budgets.

BPO 111

BPO Outsourcing Business Process Outsourcing External Service Provider 111

NoonDalton

SEPTEMBER 29, 2021

The Internet is awash with painful outsourced customer service problems. It’s all about making the right decisions. . The right outsourcing provider can help you save money and resources while keeping your customers happy. Of course, it’s worth noting that there’s no one-size-fits-all outsourcing solution.

Customer Service 97

Customer Service Outsourcing Service Right-Sizing 97

Invedus

FEBRUARY 20, 2023

It might be difficult to decide whether to employ Virtual CFO services or hire an in-house CFO when making important choices, like hiring a CFO for a business. Before making a final selection, many factors are taken into consideration, including the operational area, size, and organizational requirements.

Finance 52

Finance Service Right-Sizing Accounting 52

Groove Technology

NOVEMBER 24, 2023

It is important to understand the trends that will shape the IT outsourcing landscape in 2024 The Rise of Cloud Computing and Managed Services The Shift Towards Cloud-Based Solutions Cloud computing has been gaining traction in recent years, and this trend is expected to continue in the coming years.

IT Outsourcing 130

IT Outsourcing Outsourcing Robotics Process Automation Nearshoring 130

Perficient Digital Transformation

JULY 29, 2022

In the recent report, The Forrester Wave TM: Modern Application Development Services Q3, 2022 , Forrester states, “Modern application development (MAD) services focus on delivering modern digital software products that leverage the coolest and most modern technologies for great and differentiating customer experience.

Service 64

Service Right-Sizing Software Engineering 64

Paysquare

JULY 6, 2023

However, implementing trustworthy payroll department security measures can be time- and effort-consuming, especially for small and medium-sized businesses with limited resources. Therefore, it is crucial to choose a knowledgeable, reliable, and trustworthy service provider.

Payroll 52

Payroll Service Right-Sizing Banking 52

IBM Services

JANUARY 25, 2024

Thankfully, customer-centric organizations have many tools, examples, and use cases at their disposal to meet the growing needs of today’s customers. It is important to meet the customer’s needs on day one, by making an emotional connection. In healthcare, organizations can do this by offering itemized bills to patients.

E-Commerce 72

E-Commerce Retail Right-Sizing Customer Service 72

31 West

JUNE 29, 2023

Utilizing cloud migration services allows businesses to customize their service selection to align perfectly with their needs. In contrast, cloud-based disaster recovery transitions the model from infrastructure ownership to a service-based approach. Consequently, businesses only need to pay for the resources they use.

Right-Sizing 130

Right-Sizing Flexibility Automation Efficiency 130

Paysquare

JULY 10, 2023

Navigating the intricacies of payroll management services and abiding by complex regulatory requirements can be daunting for any business. This is where a payroll related statutory compliance service provider steps in – to handle the complexities and ensure compliance with statutory obligations. Why hire a payroll service provider?

Payroll 52

Payroll Service Regulations Right-Sizing 52

Paysquare

APRIL 30, 2023

Employing an outside company to handle all payroll-related duties is known as outsourcing payroll services in a business. The main reasons for using payroll management services are to cut costs and free up time when handling payroll-related financial operations. The payroll outsourcing companies offer you a comprehensive solution.

Payroll 52

Payroll Outsourcing Service Out-Tasking 52