Everest Group

JANUARY 27, 2022

Everest Group projects that the finance and accounting outsourcing (FAO) market will grow significantly (up to 10% year-on-year) in 2022, because enterprises are demonstrating an openness toward expanding their scope of services with third-party service providers.

Finance 52

Finance Accounting Outsourcing Retail 52

Everest Group

NOVEMBER 10, 2023

Or are some of our most talented and tenured industry colleagues just shooting themselves in the foot when they go into the job market? I suspect it’s a bit of all three… Today, I had another two requests for talent discussions, giving rise to the belief that shared services is in a period of unprecedented career mobility.

Shared Services 59

Shared Services Jobbing Global Business Services Streamline Operations 59

Everest Group

JANUARY 3, 2022

The Global Business Services (GBS) market has witnessed improvement in performance, enhancements in role, and growth across verticals and functions over the years. The following five types of CoEs help enterprises to drive stronger business performance.

Robotics Process Automation 52

Robotics Process Automation Automation Global Business Services Finance 52

Zinnov

OCTOBER 20, 2023

These centers, known as captives , Global In-house Centers (GICs), or Global Capability Centers (GCCs) , are vital components of the evolving framework for how companies source services globally. This evolving landscape prompts a re-evaluation of how services can be optimally delivered.

Shared Services 52

Shared Services Global Business Services Service E-Commerce 52

The Hackett Group

NOVEMBER 9, 2021

Key Issues Study Launch – In September 2021, The Hackett Group launched its 2022 Key Issues campaigns covering six functional areas: Finance, Procurement, Supply Chain, Human Resources, Information Technology, and Global Business Services. Results from the studies will be released in January 2022.

Pharmaceuticals 97

Pharmaceuticals Information Technology Global Business Services Finance 97

The Hackett Group

FEBRUARY 16, 2024

Teams also must stay abreast of the developments in digital tools – such as AI and generative AI – to maximize visibility throughout the supply chain, while leveraging market intelligence data from multiple internal and external sources.”

Advisory 59

Advisory Research Analytics Risk Management 59

The Hackett Group

FEBRUARY 29, 2024

More HR work will also be apportioned to fully automated and self-service systems’ functionality, and HR executives expect global business services (GBS)/HR shared services units to handle 3.5% more work, while centers of excellence, corporate HR and business unit HR will see over 2% increases in overall workload.

Advisory 59

Advisory Human Resources Research Efficiency 59

The Hackett Group

MARCH 23, 2023

While improving insight is key to an HR organization’s ability to anticipate shifts in demand, supply of skills, and changes in the labor market, the research found that most lack effective strategic workforce planning capabilities. About The Hackett Group The Hackett Group, Inc.

Research 98

Research Advisory Human Resources Analytics 98

The Hackett Group

MARCH 16, 2023

The Hackett Group’s 2023 Key Issues research is based on results gathered from more than 350 executives in finance, procurement, supply chain, human resources, information technology, and global business services at a global set of midsized and large enterprises. About The Hackett Group The Hackett Group, Inc.

Advisory 98

Advisory Research Analytics Human Resources 98

Chazey Partners

OCTOBER 6, 2020

The expansion of our RPA developers team is an important step for our company as we continue to expand our capabilities and market leadership in the RPA industry.” Chuy Michel, Chazey’s Regional RPA leader commented, “according to Gartner, the RPA market will grow at double-digit rates through 2024.

Robotics Process Automation 52

Robotics Process Automation Facilities Management Global Management Consulting Advisory 52

The Hackett Group

DECEMBER 7, 2023

The Hackett Group’s Ai XPLR is the tip of the spear and first of many new generative AI-related offerings that will be introduced by the company.

Advisory 65

Advisory Human Resources Research Administrative 65

Everest Group

FEBRUARY 21, 2022

With their growing maturity, Global Business Services (GBS) organizations in Banking and Financial Services (BFS) have taken on critical roles in the data value chain. For example, a leading US bank GBS hosts a Finance and Accounts (F&A) Data Management team that supports finance business users’ data needs.

Banking 52

Banking Analytics Finance Engineering 52

The Hackett Group

JULY 13, 2021

They’re reimagining and systematically transforming how they work in finance, procurement, HR and IT.”. The core system in Bosch’s Global Business Services unit includes seamless integration of advanced automation, including machine learning, chatbot, AI, RPA, and more. Citi’s digitalization took place on many levels.

Robotics Process Automation 78

Robotics Process Automation Finance Pharmaceuticals Analytics 78

Zinnov

SEPTEMBER 5, 2022

In April 2021, Celonis partnered with IBM’s Global Business Services consulting arm to weave the Celonis Execution Management System (EMS) into its offering, adding the ability to analyze data thrown off by processes like Supply Chain Management, Finance, or Procurement to identify weaknesses and recommend fixes.

Automation 59

Automation Banking Supply Chain Management Right-Sizing 59

Zinnov

SEPTEMBER 5, 2022

In April 2021, Celonis partnered with IBM’s Global Business Services consulting arm to weave the Celonis Execution Management System (EMS) into its offering, adding the ability to analyze data thrown off by processes like Supply Chain Management, Finance, or Procurement to identify weaknesses and recommend fixes.

Automation 52

Automation Banking Supply Chain Management Right-Sizing 52

The Hackett Group

AUGUST 10, 2021

Digital World-Class Research – The Hackett Group launched its 2021 Digital World-Class campaign, spotlighting the true performance potential in a technology-enabled operation and our new digital world-class benchmark results in Finance , Procurement , HR , and IT.

Research 52

Research Analytics Sales Finance 52

Zinnov

OCTOBER 26, 2023

Setting up Global Capability Centers (GCCs): The Go-to De-risking Strategy for Businesses GCCs can handle a wide range of functions, including IT Services, Finance & Accounting, Human Resources, Research & Development, Customer Support, and more. But, how exactly do GCCs help in de-risking businesses?

Flexibility 52

Flexibility Global Business Services Finance Regulations 52

Zinnov

FEBRUARY 19, 2024

The Software Engineering Institute of the Carnegie Mellon University defines a COE as “A premier organization providing an exceptional product or service in an assigned sphere of expertise and within a specific field of technology, business, or government, consistent with the unique requirements and capabilities of the COE organization.”

Analytics 95

Analytics Out-Tasking Engineering Flexibility 95