February, 2023

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Three Key Ways To Scale Your Team Through Outsourcing

SEBPO

Three Key Ways to Scale Your Team Through Outsourcing BLOG Three Key Ways To Scale Your Team Through Outsourcing As a partner to some of the largest companies in the digital advertising industry, we have witnessed how daunting growth can be without a plan to scale your operations.

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What Makes A Great Outsourcing Partnership (and even friendship) 

Redial

As the term nearshoring keeps popping out on different media outlets , reinforced by constant trade and investment agreements, companies will continue to outsource. So, in the month of love and friendship, we see fit to talk about the benefits of outsourcing partnerships and how to keep them successful and turn them even into friendships. Which ultimately relies on development and execution.

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Celebrating Differences in Global Teams

Perficient Digital Transformation

As typical of me, let me start with a personal story and slowly move to the subject. I come from a family of authentic Indian cuisine experts. One of my favorite dishes that I can relish any time and every time is “Aviyal”.

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How a Software Provider Used Outsourcing for Product Development + Testing

SEBPO

“Thank you all for your great support and service.

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The ABM Benchmark Survey

ABM gets better with age — but unfortunately, marketers don't have the luxury of pouring it into an oak barrel for a couple decades to let it mature. It’s clear there’s a maturity gap in ABM strategies, so how can marketers start closing it?

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Impact Sourcing Requires Impact Performance

Customer Serv Outsource Smarter

What is impact sourcing, and why is it relevant? Impact Sourcing is a socially conscious business practice where companies are intentional about hiring individuals living in areas with persistently high unemployment and limited career opportunities.

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2022 Breaches And Fines Offer Lessons To Security Leaders

Forrester Digital Transformation

2022 didn’t let up on the security incidents – according to Forrester’s 2022 Security Technographics Survey, 74% of security decision makers experienced at least one data breach at their firm in the previous twelve months.

More Trending

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The Importance of Employee Training in Call Centers

Redial

Call centers keep at the forefront of customer service, and the quality of their customer interactions is essential to retain them. So, it’s pretty much safe to say that investing in employee training in call centers is essential.

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Deploying a Sitecore instance on a “local” Kubernetes (k8s) setup

Perficient Digital Transformation

Have you ever wondered about having a local Sitecore instance on a local deployment of k8s? I was curious and decided to dive headfirst into the unknown world of k8s virtualization on a local setup.

Research 139
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Mulesoft APIs for Retail: Building a Connected Retail Customer Experience for Greater Success

Groove Technology

Introduction As part of the post-Covid impact, digital channels now account for 72% of customer interactions in the retail industry. With such a significant increase in digital transactions, retailers now have more applications and a higher volume of customer data than ever.

Retail 130
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Confused about the Theory of Constraints? Don’t be!

Intelligent Management Inc.

A lot of confusion has arisen about the Theory of Constraints (TOC) and people publish the strangest things about it.

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Top 7 Global Employment Challenges

Global expansion brings many opportunities for companies. However, there are pitfalls along the way that can slow down progress. In this eBook, we look at the 7 key challenges to global growth, and ways to minimize expansion headaches.

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The Future Of Banking Requires Tech-Driven Innovation

Forrester Digital Transformation

Over three quarters of banks are increasing their spending on emerging technologies, creating the potential for hype and fear of missing out. Forrester identified nine emerging technologies that should be on the list of every bank, either now or later.

Banking 246
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How Do Cloud-Based Firewalls Work And Why Are They Important For Security?

31 West

Cloud firewalls, also called cloud security or cloud computing, is an accumulation of safety standards developed to safeguard the cloud-based infrastructure of an organization.

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Digital Transformation 2.0 And Its Impact on Business (DT 2.0)

Zinnov

Digital Transformation 2.0 (DT DT 2.0) is an extension of the first wave of digital transformation, which was primarily focused on automating existing business processes and enhancing customer experiences.

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Optimizely CMS 12 – Unique upgrade challenges

Perficient Digital Transformation

By now, a lot of us have already participated in one or more CMS 12 upgrade projects. The others are still evaluating whether they should do it now or wait some more.

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How HR Can Create A Connected Talent Experience in the New World of Work

Speaker: Soula Courlas, Interim Chief People Officer, PwC & Sara Blanchard, Director & National Culture Lead, Workforce of the Future, PwC

Join PwC’s Interim Chief People Officer, along with their Director & National Culture Lead, to learn how they are connecting their hybrid workforce with innovative strategies and 10KC’s all-in-one platform. The event will be an opportunity for HR and people leaders to gain actionable talent experience strategies to engage and develop their workforces.

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Indian Companies Eyeing Global Expansion

The Global Small Business Blog

©iStock/lakshmiprasad S Small and medium businesses in India have now set their sights on global expansion, with many first-generation entrepreneurs successfully building their companies and looking to grow overseas.

Retail 103
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6 Factors To Consider In Nearshore Investment

Redial

Considering investing in nearshore markets can be a smart way to expand your business operations, reduce costs, and take advantage of new growth opportunities. However, there are a few factors to consider before leaping. In this blog, we’ll look at six key factors you should consider when evaluating, alongside your team, nearshore investment opportunities. Cost reduction One of the primary benefits of nearshore investment is that it can reduce labor costs.

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Drive Growth With Digital Accessibility: Best Practices From Three Retailers

Forrester Digital Transformation

With a turbulent and unprecedented current economy, most retailers are trying to shore up revenue wherever they can. One way to do this is through making your company’s websites and mobile apps more accessible. Annually, the disability community has a disposable income of $1.9

Retail 246
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8 Key Server Performance Metrics For Actionable Insights

31 West

It does not matter how good, responsive, or well-designed your system is. Your customers will leave if it does not meet their requirements. A system that is slow or crashes is poor. End users will get frustrated, and your business might lose revenue.

Banking 130
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A Deep Dive Into Supply Chain Strategy: Why Yours Isn't Working

Speaker: Michelle Meyer, Founder and CEO of MatterProviders

Michelle Meyer is here to walk you through the future of supply chain strategy, and why your current approach is probably not working. In this exclusive webinar, she will explore ways to develop and perfect your new supply chain design in this post-pandemic era of economic uncertainty.

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Everything You Need to Know About the Evolution of BPO

Metasource

Business process outsourcing (BPO) is a practice in which an organization contracts a third-party service provider to perform business tasks on their behalf. Many people still connect BPO with its roots in call centers abroad.

BPO 98
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Advanced Time Intelligence Functions in Power BI (Series -1)

Perficient Digital Transformation

DAX provides a whole host of powerful time intelligence functions, allowing you to do things like build custom calendars, define dynamic date ranges, and compare performance over specific periods.

Retail 128
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The AI-native telco: Radical transformation to thrive in turbulent times

McKinsey and Company

Artificial intelligence, when deployed at scale, can help telcos protect core revenues and drive margin growth. But capturing this opportunity will require a wholly different approach. Our Insights Telecommunications Artificial Intelligence Digital strategy and organization

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Asana Rebel case study: 100% customer support in 6 languages across 7 platforms

Influx

About Asana Rebel Asana Rebel is a healthy lifestyle app built for anyone who wants to get in shape by offering hundreds of workouts as well as sleep assistance, music for focus and meditation, healthy lifestyle tips, and more.

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Marketing-Led COVID-19 Growth Strategies: 2022 and Beyond

More than two years in, COVID-19 is far from over. Businesses are tasked with beating pre-COVID numbers, making marketing crucial. This is your time to create brand awareness, bring in the best leads, and play a vital role in new and existing profit.

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Align Around Your Customers To Power Growth In Today’s Economic Climate

Forrester Digital Transformation

Outdated, short-term growth strategies that focus on extracting value from customers will fail. To succeed, companies must build, run, and continually optimize a customer-obsessed growth engine.

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What Are The 4 Basic Types Of Firewall Rules?

31 West

The firewall access policy for your organization is a combination of different firewall rules that filter incoming and outgoing traffic based on predetermined security criteria.

Sourcing 130
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How to Overcome Language Barriers with Your Remote Team?

AS White Global

Effective communication between you and the remote team is more than conversing in a common language. Not surprisingly, most businesses are seeking strong English skills — both written and spoken — to deliver competency within the role.

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Solving Healthcare Challenges with Digital Health Platforms

Perficient Digital Transformation

To meet clinical, business, and evolving consumer needs, healthcare providers are focused on care delivery that enables innovation in patient engagement, data and analytics, and virtual care.

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Global Hiring Guide: Top Emerging Fintech Hubs

The fintech industry is growing exponentially. Companies can find the talent they need in top emerging fintech hubs around the world. Highly skilled global candidates are available to hire — companies just need to know where to look for them.

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IVEMSA Celebrates Continuing Partnership as Sierra Aluminum Breaks Ground on $85 MDD Mexicali Facility

Ivemsa

Sierra Aluminum, a division of Samuel, Son & Co., Limited celebrated its groundbreaking for its 370,000+ square-foot facility in Mexicali, Baja.

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Major US Companies that Used Outsourcing to Recession-Proof Themselves

NoonDalton

Outsourcing is a successful business strategy for addressing the bottom line. Companies can easily adjust themselves to changes in the business landscape through clever cost-saving measures. This is so that there are many choices for continuity thanks to outsourcing.

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Welcome Audrey Chee-Read, Forrester’s Principal Analyst Covering Consumer Behavior

Forrester Digital Transformation

Understanding consumer behavior is the underpinning of effective B2C marketing strategies. Some of the best CMOs aren’t only culture-reflectors but culture-makers — both in the brand stories they tell and the brand experiences they create.

Marketing 242
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Top 6 Best Practices For Contact Centers In 2023

31 West

Contact centers are usually the intermediary between companies and their customers. Their main purpose is to help customers interact with products and services, provide useful information, and assist in sales or technical issues (among others).

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Problem Solved: Boost Resilience with Supplier Diversity

Speaker: Rod Robinson - SVP of the Supplier Diversity Practice, Insight Sourcing Group

In this exclusive webinar, Rod Robinson, SVP of the Supplier Diversity Practice Lead & Center of Excellence, dives into the key benefits corporations are seeing emerge from their supplier diversity programs and how you can gain invaluable competitive advantages with a supplier diversity program of your own.