February, 2023

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Three Key Ways To Scale Your Team Through Outsourcing

SEBPO

Three Key Ways to Scale Your Team Through Outsourcing BLOG Three Key Ways To Scale Your Team Through Outsourcing As a partner to some of the largest companies in the digital advertising industry, we have witnessed how daunting growth can be without a plan to scale your operations. Once they decided to work with us, our clients, regardless of their size, have experienced how they can expand their reach and augment their ad ops, creative, data solutions, media planning, and quality assurance teams

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What Makes A Great Outsourcing Partnership (and even friendship) 

Redial

As the term nearshoring keeps popping out on different media outlets , reinforced by constant trade and investment agreements, companies will continue to outsource. So, in the month of love and friendship, we see fit to talk about the benefits of outsourcing partnerships and how to keep them successful and turn them even into friendships. Which ultimately relies on development and execution.

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Celebrating Differences in Global Teams

Perficient Digital Transformation

As typical of me, let me start with a personal story and slowly move to the subject. I come from a family of authentic Indian cuisine experts. One of my favorite dishes that I can relish any time and every time is “Aviyal”. Aviyal is a super simple dish where all vegetables (ya…all vegetables) get cooked in coconut, green chilli and cumin paste, topped with coconut oil and curry leaves.

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How a Software Provider Used Outsourcing for Product Development + Testing

SEBPO

“Thank you all for your great support and service. I really appreciate all your help and for always thinking out of the box.” – Senior Project Manager Case Study How a Software Provider Used Outsourcing for Product Development + Testing A software solutions company with a diverse, multi-million dollar customer base needed help, fast. When demand for this company’s services began to increase rapidly, they needed help effectively scaling their testing capabilities without breaking the bank a

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How High-Growth Teams Are Building Better With Nearshore Talent

Speaker: Ron Fish, Global Talent Acquisition Executive

As companies rethink global recruiting strategies, nearshore staffing is emerging as a smarter, more strategic alternative to traditional offshoring models. Join this new webinar with industry leader Ron Fish to learn how nearshore models help organizations scale faster, operate more flexibly, and build globally aligned teams—without the common pitfalls and misalignment of offshoring strategies!

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Impact Sourcing Requires Impact Performance

Customer Serv Outsource Smarter

What is impact sourcing, and why is it relevant? Impact Sourcing is a socially conscious business practice where companies are intentional about hiring individuals living in areas with persistently high unemployment and limited career opportunities. In many developing countries, job seekers significantly outnumber formal job opportunities. Therefore, socially oriented outsourcing strategies aim to make a positive economic impact on disadvantaged and marginalized sectors of the population, in add

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Indian Companies Eyeing Global Expansion

The Global Small Business Blog

©iStock/lakshmiprasad S Small and medium businesses in India have now set their sights on global expansion, with many first-generation entrepreneurs successfully building their companies and looking to grow overseas. After completing his master’s degree in 1999, 48-year-old Saket Gaurav started working at a Russian company for a while before he moved to Dubai to join another firm.

Jobbing 306

More Trending

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The Future of Blockchain in Banking and Financial Services and FinTechs | Blog

Everest Group

Blockchain technology promises to transform banking, financial services, and FinTechs by enhancing the digital customer experience while lowering costs and reducing data risks in a secure environment. Service providers investing in blockchain capabilities will win in the long run. Read on to discover the future of blockchain in this blog. A brief history of blockchain in banking and financial services and FintTechs Since its introduction in 2008, blockchain has established itself as a key to opt

Banking 246
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What climate-smart agriculture means for smallholder farmers

McKinsey & Company

McKinsey research identified more than 30 measures that smallholder farmers can pursue to adapt to and mitigate climate change.

Research 145
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Confused about the Theory of Constraints? Don’t be!

Intelligent Management Inc.

A lot of confusion has arisen about the Theory of Constraints (TOC) and people publish the strangest things about it. Just this week, an entrepreneur in the USA is quoted as saying that his company “applies the theory of constraints to help identify the most pressing factors that stand in the way of achieving a goal and then systematically acts to remove or lessen the constraint to minimize its impact.

Design 145
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Digital Transformation 2.0 And Its Impact on Business (DT 2.0)

Zinnov

Digital Transformation 2.0 (DT 2.0) is an extension of the first wave of digital transformation, which was primarily focused on automating existing business processes and enhancing customer experiences. DT 2.0 pertains to utilizing emerging technologies such as Artificial Intelligence, Machine Learning, and the Internet of Things (IoT) to create innovative business models, streamline operations, and derive valuable insights from data.

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The AI Productivity Shift: Whats Working & Whats Next

85% of teams are using AI, but only 27% report clear productivity gains. Why? Because most are still stuck in surface-level adoption. In this expert panel, top voices in workplace strategy and remote innovation—Dr. Gleb Tsipursky, Phil Kirschner, Nadia Harris, and Eryn Peters—reveal how leading teams are cutting digital noise, training AI to fit their workflows, and building cultures that embrace change.

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Stay Away From Bribes in International or Any Business

The Global Small Business Blog

©iStock/Atstock Productions In 2021, Deutsche Bank agreed to pay $130 million largely to settle allegations that it violated laws against bribery by using middlemen and hiding its payments to them as part of a global effort to win business. Let me repeat the key part of what they did wrong: They violated laws against bribery by using middlemen and hiding its payments to them as part of a global effort to win business.

Banking 259
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The Future Of Banking Requires Tech-Driven Innovation

Forrester Digital Transformation

Over three quarters of banks are increasing their spending on emerging technologies, creating the potential for hype and fear of missing out. Forrester identified nine emerging technologies that should be on the list of every bank, either now or later. We then organized them according to when firms can expect return on investment and provided details about the technologies and their use cases.

Banking 246
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Pillars of Metaverse Regulations | Market Insights™

Everest Group

Metaverse VIEW THE FULL REPORT

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The AI-native telco: Radical transformation to thrive in turbulent times

McKinsey & Company

Artificial intelligence, when deployed at scale, can help telcos protect core revenues and drive margin growth. But capturing this opportunity will require a wholly different approach.

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Mid-Year Review: How to Ignite Employee Potential Through Meaningful Feedback

Mid-year performance reviews aren’t just boxes for HR to check. Paycor’s toolkit empowers leaders to: Identify high-potential team members. Boost engagement with meaningful feedback. Support struggling employees. Nurture top talent to drive results. Learn how to ignite employee potential through meaningful feedback. When you nurture top talent, everybody wins.

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Deploying a Sitecore instance on a “local” Kubernetes (k8s) setup

Perficient Digital Transformation

Have you ever wondered about having a local Sitecore instance on a local deployment of k8s? I was curious and decided to dive headfirst into the unknown world of k8s virtualization on a local setup. In this blog series I will be sharing the details my journey, my findings the mistakes/successes, and the final state of my discovery. The Idea Having experience with developing/deploying Sitecore with Docker Containers, I was curious as to the possibility of doing the same using Kubernetes.

Research 142
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Top 10 Remote Support Software Compared 2023

31 West

With more and more businesses embracing the hybrid and remote work trends, remote desktop software is a must for companies operating remotely. These software solutions are designed to automate technical operations, making management easier for admins and IT specialists. This allows technicians to get access to the devices operating remotely, discover all assets on these devices, and resolve bugs.

Software 130
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Standing Out Globally in the Sea of Swimwear

The Global Small Business Blog

©iStock/Dmytro Bulanskyi It's all about size. Having a wide range of sizes can really be a huge point of difference for a swimwear company. But to the point of this post, when Natasha Oakley and her best friend, Devin Brugman, created their blog, A Bikini a Day , in 2012, they had no idea their passion project would eventually turn into a multimillion-dollar global brand.

Retail 246
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Drive Growth With Digital Accessibility: Best Practices From Three Retailers

Forrester Digital Transformation

With a turbulent and unprecedented current economy, most retailers are trying to shore up revenue wherever they can. One way to do this is through making your company’s websites and mobile apps more accessible. Annually, the disability community has a disposable income of $1.9 trillion and an accessible digital storefront gives you access to this market.

Retail 246
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Is Your Background Screening Policy Built For 2025? What HR Leaders Need To Know Now

Speaker: Liz Charron

From evolving legislation to shifting workforce expectations, background screening is undergoing major transformation, and HR is in the driver’s seat. With new compliance requirements and growing scrutiny, today’s HR leaders must build programs that are not only audit-ready but outcome-driven. HR Management and Employee Relations Expert, Liz Charron, will delve into how HR teams can navigate the latest legal changes, connect screening to workforce ROI, and embed these practices into the very fab

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Workplace Communication and Collaboration (WCC) Services PEAK Matrix® Assessment

Everest Group

Workplace Communication and Collaboration (WCC) Services PEAK Matrix® Assessment Since the pandemic, enterprises have realized the importance of hybrid workplace models, which, in turn, have necessitated the adoption of efficient communication and collaboration services. Today, enterprises are readily adopting Workplace Communication and Collaboration (WCC) services to optimize costs, enhance productivity, and improve employee engagement and experience.

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What is productivity?

McKinsey & Company

Simply put, productivity measures the amount of value created for each hour that is worked in a society.

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Advanced Time Intelligence Functions in Power BI (Series -1)

Perficient Digital Transformation

DAX provides a whole host of powerful time intelligence functions, allowing you to do things like build custom calendars, define dynamic date ranges, and compare performance over specific periods. Common Use Cases: Creating custom calendar tables with DAX instead of using the default auto-generated versions. Writing measures to calculate period-over-period, moving average, or running total calculations.

Retail 130
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How Do Cloud-Based Firewalls Work And Why Are They Important For Security?

31 West

Cloud firewalls, also called cloud security or cloud computing, is an accumulation of safety standards developed to safeguard the cloud-based infrastructure of an organization. These safety standards control the access of data and user traffic and review authentication of devices, protecting data privacy from unauthorized users. Cloud-based firewalls also sustain regulatory data observance, protecting cloud applications and data.

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State of AI in Sales & Marketing 2025

AI adoption is reshaping sales and marketing. But is it delivering real results? We surveyed 1,000+ GTM professionals to find out. The data is clear: AI users report 47% higher productivity and an average of 12 hours saved per week. But leaders say mainstream AI tools still fall short on accuracy and business impact. Download the full report today to see how AI is being used — and where go-to-market professionals think there are gaps and opportunities.

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5 Reasons Why You Should Study Global Business

The Global Small Business Blog

©iStock/dusanpetkovic Because global business is such a multifaceted field that’s often studded with high-risk, high-reward opportunities, it can be intimidating to dive in. Here’s a look at what global business is , five ways studying it can help you as an organizational leader, and how to kick off your education.

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What Consumers Like – and Detest – About Subscriptions

Forrester Digital Transformation

Consumers shared their attitudes towards subscriptions - see key highlights.

Retail 246
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BPM Companies Turn To Cost-saving Deals in New Normal | In the News

Everest Group

Data analytics and automation are becoming an integral part of business process management (BPM) offerings. BPM firms are bagging more cost-saving deals as clients prioritize on cost-cutting and beating inflation. Budgets in most industrial sectors are up slightly over 2022, but many firms have been unable to spend their full budgets last year. “Hence, we expect to see a growth of 5-7% for the industry over last year.

Analytics 130
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How to close the Black tech talent gap

McKinsey & Company

Businesses risk billions if Black professionals continue to be underrepresented in tech jobs. Closing the gap means making changes to education, recruiting, and retention initiatives.

Jobbing 142
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Case Study: How Adding an Internship Program Takes Nearshoring to The Next Level

Learn how a publically traded US fintech company elevated its nearshore strategy. By working with a strategic staffing partner in Mexico, they developed targeted internship programs at multiple universities.

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The Importance of Employee Training in Call Centers

Redial

Call centers keep at the forefront of customer service, and the quality of their customer interactions is essential to retain them. So, it’s pretty much safe to say that investing in employee training in call centers is essential. This can also help improve employee performance, increase customer satisfaction, and boost employee confidence and enthusiasm.

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8 Key Server Performance Metrics For Actionable Insights

31 West

It does not matter how good, responsive, or well-designed your system is. Your customers will leave if it does not meet their requirements. A system that is slow or crashes is poor. End users will get frustrated, and your business might lose revenue. This is one of the reasons some businesses get outsourced IT help desk services , especially if they cannot afford to hire an in-house team.

Banking 130
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Scrollable Short-Video Formats Are on the Rise

The Global Small Business Blog

©iStock/grinvalds It was only a matter of time before e-commerce companies got on board with the scrollable short-video format like TikTok's. Now, Amazon launched its own version of this feature, unveiling the new Inspire feed on its mobile Amazon Shopping App. While the company shies away from comparing the new feature to TikTok, the format is familiar.

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Digital Transformation: The Not-So-Secret Sauce To Getting The Basics Right

Forrester Digital Transformation

Digital transformations are notoriously hard. In Forrester's Business And Technology Services Survey, 2022, nearly all services decision-makers have or anticipate challenges in executing their digital transformation. But this does not mean that there is some secret sauce that only a chosen few digital natives possess which remains hidden to the rest of us.

Service 246
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Enterprise Knowledge Assistance Powered by AI for Smarter Decision Making

The Enterprise Knowledge Assistant (EKA) by Intetics is a groundbreaking platform tailored to revolutionize business operations for enterprises, SMBs, and startups. Powered by Generative AI, NLP, and ML, EKA automates tasks like information retrieval, customer support, and content creation. Boost efficiency by 30-50%, cut routine inquiries by 40%, and reduce training time by 30-50%.