The Global Small Business Blog

DECEMBER 11, 2023

©iStock/Supatman What's affecting me, my clients, my colleagues and other global small business owners: The new ChatGPT challenger. Meta launches new AI tools for Facebook. The future of AI through the lens of the recent OpenAI debacle. Quote of the week: "No one technology [OpenAI’s ChatGPT and Google’s Bard] has ever surpassed everything else."– iRobot co-founder Rodney Brooks The promise and potential pitfalls of increasingly powerful AI tools.

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Groove Technology

DECEMBER 11, 2023

Reactjs has emerged as a frontrunner among JavaScript libraries for building user interfaces (UIs) due to its component-based architecture, declarative programming paradigm, and virtual DOM. While Reactjs offers a robust framework for creating responsive and dynamic web applications, optimizing its performance is crucial for delivering a seamless user experience.

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Right-Sizing Efficiency Sourcing Flexibility 130

Everest Group

DECEMBER 11, 2023

Our Everest Group team is pleased to share their analysis of positive developments from the first two days of COP28, with a specific focus on the global technology and tech services industries, in this blog. With positive momentum building, the outlook in the collective journey toward a more sustainable future is looking brighter. Day 1: A historic leap forward Creation of the loss and damage fund for the global south The first day of COP28 was nothing short of historic.

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Regulations Collaborations Accounting Analytics 64

NoonDalton

DECEMBER 11, 2023

At Noon Dalton, we’ve always believed that outsourcing can and should be more than just a cost-cutting tool. It’s an opportunity to make a real difference — not only for businesses seeking growth and efficiency but also for the communities and environments we touch. This belief is at the heart of what we call ‘sustainable outsourcing,’ a concept that is reshaping the way we think about and deliver our services.

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Advertiser: ZoomInfo

Marketing technology is essential for B2B marketers to stay competitive in a rapidly changing digital landscape — and with 53% of marketers experiencing legacy technology issues and limitations, they’re researching innovations to expand and refine their technology stacks. To help practitioners keep up with the rapidly evolving martech landscape, this special report will discuss: How practitioners are integrating technologies and systems to encourage information-sharing between departments and pr

Marketing

Magellan Solutions

DECEMBER 11, 2023

The History of Magellan Solutions Discover Magellan Solutions’ history through a journey through its past. Our CEO, Frederick Chua, shares a significant chapter in Magellan’s founding. Now, picture this: it’s 2001, and Frederick works in a call center called Etelecare. In the early 2000s, call centers were booming, and Etelecare was creating waves in the BPO industry.

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Call Center BPO Offshoring Accounting 52

Working Solutions Outsourcing

DECEMBER 11, 2023

Optimizing occupancy rates in the ever-evolving landscape of healthcare contact centers is both an art and a science. As seasonal demands bring unique challenges, peaks and valleys must be handled with strategic precision. Here are some adaptive strategies to help you optimize occupancy rates when seasonal shifts occur.

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Healthcare Call Center Customer Service Outsourcing 52

Everest Group

DECEMBER 11, 2023

Digital technologies brought the promise of an operational platform that enables companies to run their business differently and compete better in the marketplace. It is more automated, more self-service, more efficient, and more effective. And it is designed to continually evolve as business needs change. Looking at companies with mature operational platforms shows us what becomes essential to continually creating value through operational platforms.

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Service Automation Design Efficiency 49

Perficient Digital Transformation

DECEMBER 11, 2023

We’ve seen that there’s a challenge for every automation hero: boilerplate code. These are those repeated, dull lines of code that keep multiplying as projects grow. No worries, though; mastering how to handle this can make you an automation hero. In this blog, let’s dive into the world of boilerplate code, understand its challenges, and find ways to deal with it.

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Automation Collaborations Efficiency Software 52

Go4Customer

DECEMBER 11, 2023

In today's fast-paced business world, where customer demands continue to rise, organizations need help to balance multiple responsibilities efficiently. According to a recent survey, a staggering 72% of businesses believe that providing exceptional customer service is critical to their success. Yet, the challenge lies in optimizing core functions while delivering top-notch service.

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Call Center Outsourcing Customer Service Efficiency 40

Perficient Digital Transformation

DECEMBER 11, 2023

In the rapidly evolving world of technology, one phenomenon has been capturing the imagination of creators across many fields – the magic of Generative AI. In this blog, we explore the enchanting world of Generative AI, learn how it can ignite the spark that fuels innovation and creativity. Generative AI is a type of artificial intelligence that can create new content, such as text, images, music, and code.

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Advertiser: G-P

Grow your startup beyond borders and boundaries. Global expansion is the ultimate goal for many startup founders. However, to successfully enter new markets and grow internationally, you need a sound and scalable global recruitment strategy. In this eBook, you’ll discover how you can gain a competitive edge over your business rivals through the latest technology, harnessing global contractors, and using a global employment platform.

Global Hiring

IBM Services

DECEMBER 11, 2023

With the rapid advancements in cloud computing, data management and artificial intelligence (AI) , hybrid cloud plays an integral role in next-generation IT infrastructure. Enterprise-level businesses rely on hybrid cloud solutions to run critical workloads from anywhere by combining and unifying on-premises, private cloud and public cloud environments.

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Perficient Digital Transformation

DECEMBER 11, 2023

Why Okta? Who can forget Okta ? It is basically a household name at many enterprise companies. Even if you don’t know about Okta, you probably recognize the name. Okta is a cloud-based identity and access management platform that provides secure user authentication and authorization services. It enables organizations to manage and control access to various software applications, systems, and data resources across multiple devices and networks.

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IBM Services

DECEMBER 11, 2023

Data is one of the key drivers to an effective sustainability agenda. When data flows freely across your enterprise, you can gain transparency into your operations to enable informed and effective sustainability efforts. As the saying goes, information is power. Integrating your key applications can help harness valuable data and foster the high-level communication across business functions necessary to operationalize sustainability in your enterprise.

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Perficient Digital Transformation

DECEMBER 11, 2023

Now that the dust has settled, the team has had the chance to Re:flect on the events and announcements of AWS re:Invent 2023. Dominating the conversation was the advancement and capabilities of Generative AI across several AWS Services, while not losing sight on the importance of application modernization and cloud migration. Perficient walked away with 3 key takeaways: 1) Amazon Q 2) Serverless Innovation 3) The Zero ETL Future Amazon Q Generative AI was the talk of the conference, and no topic

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Analytics Automation Jobbing Sourcing 52

Advertiser: ZoomInfo

In times of economic uncertainty, account-based strategies are essential. According to several business analysts and practitioners, ABM is a necessity for creating more predictable revenue. Research shows that nearly three-quarters of marketers (74%) already have the resources needed to build successful ABM programs.

Accounting

Planergy Software

DECEMBER 11, 2023

What's Planergy? Modern Spend Management and Accounts Payable software. Helping organizations spend smarter and more efficiently by automating purchasing and invoice processing. Learn more We saved more than $1 million on our spend in the first year and just recently identified an opportunity to save about $10,000 every month on recurring expenses with Planergy.

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Government Collaborations Finance Accounting 52