Raya Contact Center

FEBRUARY 21, 2024

For the fourth consecutive year, RAYA CX is listed in the IAOP Global Outsourcing 100® companies list. RAYA CX received accolades from numerous clients, maintaining a consistently high Customer Satisfaction Score (CSS) across diverse industries. He added, “We’re proud to be chosen for four consecutive years in this prominent list.

Outsourcing 75

Outsourcing Global Outsourcing Supply Chain Management Selective Outsourcing 75

Redial

OCTOBER 5, 2023

Either from regulatory changes or technological disruptions, this competitive sector receives constant demands from clients worldwide. Consider investing in robust compliance management systems and regulatory technology (RegTech) to automate compliance processes, reducing the risk of non-compliance and associated penalties.

Cybersecurity 130

Cybersecurity Banking Regulations Collaborations 130

Raya Contact Center

MARCH 29, 2023

Customer experience and digital transformation are key differentiators that can make or break a business. As a leading CX provider, we knew that by creating a highly effective CX and DX strategy we would be able to achieve high levels of client and customer happiness. Fill out the form and let our CX experts guide you!

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98

Raya Contact Center

MARCH 29, 2023

Customer experience and digital transformation are key differentiators that can make or break a business. As a leading CX provider, we knew that by creating a highly effective CX and DX strategy we would be able to achieve high levels of client and customer happiness. Fill out the form and let our CX experts guide you!

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Perficient Digital Transformation

FEBRUARY 1, 2024

In the ever-evolving landscape of digital, Keith Wolf is not only a Director in our Digital Strategy practice but also a strategic veteran. Prior to joining Perficient, Keith founded and operated a digital innovation firm in Minneapolis, Minnesota. Describe your current role.

Design 52

Design Collaborations Efficiency Service 52

Raya Contact Center

JUNE 15, 2022

Watch our CRO, Sam Hanna share his insights on the main CX challenges, the importance of data analytics as well as many CX issues in an online interview with CX Live and host Wai Mon Aung. Hanna highlights success stories made with RAYA CX’s clients and the pros and cons of outsourcing vs in-house customer experience operations.

Analytics 98

Analytics Outsourcing 98

IBM Services

JANUARY 19, 2024

The future of customer experience (CX) is more : more data, more technology, more surprising and delighting. As customer expectations and habits change, so too must the CX that organizations provide. Another major technological trend organization should adopt is augmented reality (AR).

Design 91

Design Customer Service Service Marketing 91

IBM Services

FEBRUARY 12, 2024

An evolution of customer experience (CX) was to be expected. Advancements in technology mean customers can order virtually any product and receive it in less than a week. Segmentation The rise of cookies, digital media and third-party tracking created personalization and segmentation.

E-Commerce 100

E-Commerce Retail Manufacturing Analytics 100

Raya Contact Center

MARCH 20, 2023

For the third consecutive year, RAYA CX is listed in the IAOP Global Outsourcing 100® companies list. RAYA CX being selected amongst the best outsourcing providers in the world for the third year in a row further confirms their dedication to superior customer service, digital transformation, and their global leadership position in CX.

Outsourcing 98

Outsourcing Supply Chain Management Global Outsourcing Selective Outsourcing 98

Raya Contact Center

MARCH 21, 2023

For the third consecutive year, RAYA CX is listed in the IAOP Global Outsourcing 100® companies list. RAYA CX being selected amongst the best outsourcing providers in the world for the third year in a row further confirms their dedication to superior customer service, digital transformation, and their global leadership position in CX.

Outsourcing 98

Outsourcing Supply Chain Management Global Outsourcing Selective Outsourcing 98

Raya Contact Center

SEPTEMBER 28, 2022

RAYA CX gained a higher position in the Aspirant category in Everest Group’s 2022 Customer Experience Management (CXM) PEAK Matrix® Assessment. Securing a place in the Aspirants category of this significant EMEA assessment for the second year in a row further solidifies our place as a rising global CX provider. About RAYA CX.

Business Process Outsourcing 98

Business Process Outsourcing BPO Outsourcing Engineering 98

Raya Contact Center

MARCH 10, 2022

RAYA CX has won the gold award for Digital Transformation Strategy at the Gulf Customer Experience Awards (GCXA) 2022. This award further solidifies RCX’s journey towards digital transformation, technology enablement, and employee engagement. About RAYA CX. RCX provides its services in over 15 languages.

E-Commerce 98

E-Commerce Business Process Outsourcing Retail Insurance 98

Raya Contact Center

MAY 26, 2022

RAYA CX team receives the award for Best CX and Operational Excellence on our behalf at the CX Live Awards, Middle East 2022! . We would like to thank CX Live for this notable event. Our strategy has put operational excellence as the pinnacle of success and so today we celebrate all the teams who made this possible.

E-Commerce 98

E-Commerce Customer Service Design Management 98

Raya Contact Center

FEBRUARY 24, 2022

RAYA CX has won the gold award for Digital Transformation Strategy at the Gulf Customer Experience Awards (GCXA) 2022. This award further solidifies RCX’s journey towards digital transformation, technology enablement, and employee engagement. About RAYA CX. RCX provides its services in over 15 languages.

E-Commerce 98

E-Commerce Business Process Outsourcing Retail Insurance 98

Everest Group

FEBRUARY 6, 2024

In this webinar, our analysts will discuss how enterprises are looking at generative AI-based solutions adoption to improve CX and contact center operations, the business impact of generative AI, and what we’ve learned about this revolutionary technology that can drive future growth. Who should attend?

Outsourcing 59

Outsourcing Customer Service Automation Marketing 59

Raya Contact Center

MARCH 10, 2022

“Our acquisition of Gulf CX is a step towards leadership in the Gulf market…” As 2021 comes to a close, a year in which the business sector faced the global challenge of the continuing COVID pandemic, some companies achieved significant success despite the massive global crisis. million EGP against 10.3

Human Resources 98

Human Resources Outsourcing Marketing Outsourcing Professionals 98

Raya Contact Center

NOVEMBER 17, 2022

RAYA CX is proud to announce that it’s been selected as one of the 50 MENA Leaders across all industries! The ‘ 50 MENA Leaders ‘ initiative will cover topics such as industry, technology, sustainability, advisory, finance, and energy. About TBD Media Group.

Pharmaceuticals 98

Pharmaceuticals Advisory Finance Government 98

Simplr

NOVEMBER 21, 2022

Research shows that 89% of companies that lead with customer experience (CX) perform better financially than their competition. Brands that excel in CX promote a customer-centric culture and adopt inclusive approaches to CX that encompass all departments. Why CX Is Important. ” Priority #1: Break Down Silos.

Human Resources 93

Human Resources Customer Support Collaborations Research 93

Raya Contact Center

DECEMBER 26, 2021

“Our acquisition of Gulf CX is a step towards leadership in the Gulf market…” As 2021 comes to a close, a year in which the business sector faced the global challenge of the continuing COVID pandemic, some companies achieved significant success despite the massive global crisis. million EGP against 10.3

Human Resources 97

Human Resources Outsourcing Marketing Outsourcing Professionals 97

Perficient Digital Transformation

DECEMBER 6, 2021

While EX can influence employee tenure and turnover, its impact is reduced when conflated with other essential interactions, like customer experience (CX). As a result, the necessary buy-in and business benefits of the latest transformational initiative or technology launch are unrealized. CX, EX, and Unintended Consequences .

Engineering 114

Engineering Management Jobbing Efficiency 114

Redial

DECEMBER 9, 2022

Considered one of the most innovative & demanded industries internationally, the fintech industry has offered modern financial solutions through technology and digital tools for the last decade. . Besides, there are a lot of areas fintech can attend from insurance, digital wallets, investments and more. User experience.

Nearshoring 130

Nearshoring Cybersecurity Regulations Finance 130

Simplr

MARCH 24, 2023

And no other department will be as profoundly impacted as Customer Experience (CX), a business function that depends on high volumes of human labor in order to be successful. Advancements in chatbot quality, as seen with ChatGPT, will put an increased C-Suite emphasis on technology adoption and cost-cutting initiatives.

Customer Service 95

Customer Service Service Automation Business Process Outsourcing 95

Simplr

AUGUST 18, 2022

Results from a study of CX leaders at global enterprises show opportunities for maximizing an investment in automation. In the study, the following challenges were cited as the biggest struggles among CX decision-makers at global enterprises: Inability to identify and route high-value customer conversations to an agent-led channel.

Customer Service 98

Customer Service Service Automation Collaborations 98

Raya Contact Center

MARCH 13, 2022

For the second consecutive year, RAYA CX is listed in the IAOP Global Outsourcing 100® companies list. RAYA CX being selected amongst the best outsourcing providers in the world for the second year in a row further validates its commitment to excellent customer care and its path towards digital transformation. About RAYA CX.

Outsourcing 98

Outsourcing Supply Chain Management Global Outsourcing Selective Outsourcing 98

Everest Group

MAY 14, 2024

NextWealth leverages impact sourcing to drive business growth and create social impact with a unique three-pillar approach focused on talent, technology, and training. The other two supports leverage best-in-class technology for efficient service delivery and workforce skill enhancement, contributing to its operational success.

Impact Sourcing 64

Impact Sourcing Sourcing E-Commerce Jobbing 64

Perficient Digital Transformation

OCTOBER 30, 2023

Perficient’s CX AI Jumpstart is a new offering that is helping clients quickly define how AI can make the biggest impact on their business by using a cross-functional approach. About Perficient Perficient is the leading global digital consultancy. Do you want a Jumpstart on how AI can fast forward your healthcare roadmap?

Healthcare 115

Healthcare Design Analytics Engineering 115

Raya Contact Center

MARCH 10, 2022

RAYA CX held a press conference this week to celebrate 2021’s milestones and unveil its 2022 strategy. The main strategic goal was pushing through with its directional change and digital transformation. The decision to expand digitally and offer a more comprehensive digital suite of services is the company’s primary focus.

Global Outsourcing 98

Global Outsourcing Business Process Outsourcing Outsourcing BPO 98

Raya Contact Center

DECEMBER 4, 2023

Insightful Reflections from David Rickard, Partner at Everest Group, as RAYA CX is recognized as a Major Contender and Star Performer in Everest Group’s 2023 #CXM PEAK Matrix® EMEA assessment. This strategic synergy enables us to deliver comprehensive digital CX services.

Efficiency 40

Efficiency Management Marketing Service 40

Perficient Digital Transformation

JANUARY 4, 2024

The continual evolution of these technologies has empowered businesses to leverage advanced algorithms, predictive modeling, and generative capabilities, driving unprecedented innovation and efficiency. Navigating this landscape is made significantly more manageable with the assistance of a specialized consulting partner well-versed in AI.

Service 72

Service Pharmaceuticals Engineering Efficiency 72

Redial

JULY 13, 2023

Driven by technological advancements, changing customer expectations, and regulatory developments which are only a few of the biggest elements to consider. Digital Transformation and Customer Experience Enhancement: The banking industry is experiencing a significant shift towards digitalization. And will continue to do it.

Banking 100

Banking Cybersecurity Advisory Nearshoring 100

Raya Contact Center

MARCH 13, 2023

RAYA CX’s FY 2022 earnings report has been published with noticeable year-on-year growth across all figures, specifically a 54% increase in revenue, a 28.3% We’re thrilled with 2022’s solid results as they’re a testament to the success of our #CX strategy, digital transformation journey, and our team’s dedication across the globe!

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IBM Services

FEBRUARY 12, 2024

Customer experience (CX) defines a customer’s journey with a company, including both direct and indirect touchpoints. Forrester reports that customer experience is a high priority for about 75% of global business and technology professionals and their organizations.

E-Commerce 75

E-Commerce Customer Support Design Marketing 75

Raya Contact Center

AUGUST 23, 2022

Ahmed Refky, CEO of RAYA CX , Engineer Sultan bin Abdulaziz Al-Deghaither, CEO of Zain Saudi Arabia, and several senior officials of the two companies. Ahmed Refky, CEO of RAYA CX , Engineer Sultan bin Abdulaziz Al-Deghaither, CEO of Zain Saudi Arabia, and several senior officials of the two companies. About RAYA CX.

Management 76

Management Business Process Outsourcing Outsourcing Customer Service 76

Raya Contact Center

AUGUST 21, 2022

Ahmed Refky, CEO of RAYA CX, Engineer Sultan bin Abdulaziz Al-Deghaither, CEO of Zain Saudi Arabia, and several senior officials of the two companies. Ahmed Refky, CEO of RAYA CX, Engineer Sultan bin Abdulaziz Al-Deghaither, CEO of Zain Saudi Arabia, and several senior officials of the two companies. About RAYA CX.

Business Process Outsourcing 76

Business Process Outsourcing Management Outsourcing Customer Service 76

Everest Group

SEPTEMBER 14, 2023

South Africa has emerged as a stand-out destination for customer experience (CX) services. With the rapid global transformation and dynamic shifts in commerce shaped by cutting-edge strategies, one continent is emerging as a rising giant in the realm of customer CX services delivery – Africa.

Service 69

Service Impact Sourcing Contact Center Outsourcing Government 69

Perficient Digital Transformation

DECEMBER 22, 2023

CMSWire is a leading community of CX professionals, whose goal is to advance its members via high-impact knowledge and quality content. Brand Loyalty: Cars, Coffee & Exceptional CX – There are 3 strategies automakers can use to cultivate enthusiasts and turn them into brand advocates. Did TikTok Just Change the Ecommerce Game?

Retail 64

Retail Research Jobbing Marketing 64

Simplr

AUGUST 24, 2023

Simplr’s latest digital pre-sale CX analysis of leading apparel & fashion brands is now available for download. It should come as no surprise then, that generative AI is arguably the most disruptive (in a good way) technological innovation for CX, because complex and empathetic conversations can now be replicated through bots.

Retail 52

Retail Sales Customer Service Service 52