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Why Order Management is the ‘Secret Sauce’ for Improved Customer Experience in 2022

Perficient Digital Transformation

When we typically think of exceptional customer experience (CX) in the digital context, we usually talk about things like best-in-class site design, easy and intuitive checkout workflows, and an overall site experience that meets and exceeds the expectations of our customers and their various personas.

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Deep Dive into IBM Sterling Certified Containers and Cloud Solutions

Perficient Digital Transformation

Many retailers are embarking on a digital transformation to modernize and scale their order management system (OMS) solution. Built on a modern architecture, the solution wraps Docker containers around order management business services. K8s is referred to Kubernetes.

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Delivering on promise and purpose in the retail supply chain

IBM Business Partners

Today’s consumers want to know that retailers and brands are aligned with their values. So, while retailers can—and must—use technology as their differentiator, to win the lion’s share of consumer hearts, retail leaders must deliver on promises and purpose. Checking all these boxes is no small feat.

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Transforming the retail experience with frictionless supply chain

IBM Services

As the retail industry continues to navigate fallout from the pandemic, many organizations have turned to digital transformation to support the challenges of supply, demand and logistics. This has been critical to help navigate the unprecedented volatility and has accelerated the vision of supply chain executives by 5 to 10 years.

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Omnichannel Retailing Hasn’t Fixed the Divide: It’s Time for Unified Commerce

Perficient Digital Transformation

Omnichannel is critical, but it can only help so much Presenting the customer with a sleek and functional experience for online shopping is a top priority for leading retailers, making omnichannel retailing a key strategy in the industry. Omnichannel retail ensures a brand presents consistently across all customer-facing channels.

Retail 64
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Know Your Customer, Grow Your Business: The Significance of Customer Strategy and Segmentation in Retail

Perficient Digital Transformation

Despite surviving both the Great Depression and the Great Recession, not even enduring luxury retail giant Nieman Marcus could escape COVID-19’s interruption of indoor shopping. The 115-year-old luxury retailer would laser-focus on their most profitable market: millionaires.

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Transforming the retail experience with frictionless supply chain

IBM Services

As the retail industry continues to navigate fallout from the pandemic, meeting immediate supply, demand and logistics challenges has forced supply chain executives to significantly accelerate their digital transformation strategies. Intelligent workflows help make retail supply chains predictive, automated, agile and transparent.

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