Magellan Solutions

APRIL 19, 2023

8 Secrets to Improving Customer Service in the Insurance Industry with Outsourcing If customers do not get satisfactory service, they easily switch to other competitors. In order to keep up with the changing needs, improving customer service in insurance is one of the top priorities of businesses.

Insurance 98

Insurance Customer Service Outsourcing Service 98

Magellan Solutions

OCTOBER 11, 2023

Hence, there is a race to improve operations and customer service nowadays. Businesses are looking into efficient solutions that reduce costs and improve customer service while allowing companies to be flexible. There are a plethora of business benefits employers outsource inbound support services.

Call Center 52

Call Center Outsourcing Service Retail 52

Redial

MAY 17, 2023

Because of all the competition within markets, companies are constantly striving to meet customer expectations and deliver exceptional service. One crucial aspect of achieving customer satisfaction is effective communication. A call center provides a cost-efficient alternative. Thank you for reading our blog.

Call Center 130

Call Center Reduced Costs Infrastructure Costs Customer Support 130

31 West

FEBRUARY 26, 2023

Organizations implement cloud security to save confidential data from cyber threats such as malware, distributed denial of service (DDoS) attacks , and unauthorized user access. However, if you opt for outsourcing IT help desk services from a reliable provider, you can rest assured of secure cloud services.

Administrative 130

Administrative Out-Tasking Infrastructure Costs Efficiency 130

IBM Services

MARCH 14, 2024

Such infrastructure should not only address these issues but also scale according to the demands of AI workloads, thereby enhancing business outcomes. Furthermore, integration between AWS and IBM products and services amplifies the value of IBM investments by complementing them with AWS offerings. 

Analytics 81

Analytics Flexibility Government Infrastructure Costs 81

Magellan Solutions

MARCH 2, 2021

Wrong vs. right reasons to consider customer care outsource. Low-cost customer service providers are generally equipped to handle only repetitive support requests. Instead, we work on: Lowering your operational costs. Outsourcing your customer service staff is a good alternative.

Customer Support 52

Customer Support Outsourcing E-Commerce Call Center 52

IBM Services

FEBRUARY 19, 2024

This transformation harnesses the power of data within the organization, enabling enterprise-wide cost optimization and unlocking net new direct revenue opportunities. When it comes to data optimization, most organizations focus solely on infrastructure cost reduction. Enhanced understanding of customer preferences.

Analytics 68

Analytics Banking Sourcing Automation 68