Magellan Solutions

MARCH 7, 2021

Frustrated customers and employees. Magellan Solutions offers nothing but a great customer experience. We have the tools to manage customer journeys across one or more channels. The rise of omni channel customer service strategy through AI. We offer the perfect customer-centered AI. Efficiency.

Customer Service 52

Customer Service Service Offshoring Call Center 52

Magellan Solutions

JULY 14, 2021

Other industries can outsource customer service and yield all of its benefits as well. When we talk about customer support outsourcing , most businesses will immediately think of big industries such as Information Technology and Finance. What Industries Should Outsource Customer Service More? Customer Service.

Customer Service 52

Customer Service Outsourcing Call Center Service 52

31 West

AUGUST 10, 2022

Customers are the backbone of your business. So one of the most vital parts of your business operation is customer service. Most companies manage smooth customer service through a helpdesk solution. Moreover, there are so many options available in the market that choosing the right one is a critical task.

Customer Service 130

Customer Service Software Out-Tasking Sourcing 130

Magellan Solutions

MAY 16, 2024

Delegating tasks helps businesses focus on innovation and growth. Deloitte believes using an outsourced call center is vital to delivering exceptional customer experiences. An outsourced call center can be your secret weapon for delivering exceptional customer experiences. What are you waiting for? Read along!

Call Center 52

Call Center Outsourcing Flexibility Customer Service 52

Magellan Solutions

MARCH 13, 2024

Did you know companies embrace offshoring and outsourcing to improve efficiency and cut costs? Delegating tasks to external parties can significantly impact your business. Maximize cost savings and efficiency with this guide on strategic offshoring or outsourcing for small businesses and big players alike.

Offshoring 105

Offshoring Outsourcing Out-Tasking Labor Costs 105

Influx

APRIL 18, 2024

54% of businesses rely on third-party vendors to augment their customer service. Customer support can be a lot to manage in-house. Organizations of all sizes are turning to on-demand support to rapidly scale and deliver world-class experiences at a fraction of the cost. Request a quote for SkyCom’s pricing details.

Customer Support 52

Customer Support Nearshoring BPO Outsourcing 52

Pure Moderation

DECEMBER 15, 2022

Much of the drivers of the business process outsourcing industry’s economic success has to do with organisations putting a primer on improving efficiency, lowering operational costs, and becoming more scalable and agile. Below are some BPO trends to keep an eye out for in the next coming years. from 2022 to 2030.

Business Process Outsourcing 98

Business Process Outsourcing Outsourcing BPO Out-Tasking 98

NoonDalton

MARCH 4, 2024

Every organization, regardless of size or industry, strives to not just meet but exceed their sales targets, constantly searching for methods to improve efficiency and effectiveness within their sales processes. This division of labor not only maximizes the sales team’s productivity but also enhances the quality of customer interactions.

Sales 52

Sales Outsourcing Out-Tasking Right-Sizing 52

Magellan Solutions

OCTOBER 11, 2023

64% of business leaders affirm that customer satisfaction benefits business growth. Hence, there is a race to improve operations and customer service nowadays. Businesses are looking into efficient solutions that reduce costs and improve customer service while allowing companies to be flexible.

Call Center 52

Call Center Outsourcing Service Retail 52

Magellan Solutions

NOVEMBER 20, 2023

According to 60% of business executives, superior customer service enhances customer retention. Customers are crucial to your business’s success in the ever-changing business world. Outsourced outbound call center services can capture and hold your audience’s attention. So, what are you waiting for?

Call Center 52

Call Center Outsourcing Service Sales 52

Magellan Solutions

OCTOBER 26, 2023

But there’s one problem: You receive hundreds of calls, emails, chats, and messages from your customers every day. As much as you want to accommodate them all, you’re overwhelmed and don’t have the time, resources, or expertise to deliver excellent customer service. What can you do? Thanks to technology!

Call Center 52

Call Center Outsourcing BPO Out-Tasking 52

Infosys Consulting

FEBRUARY 6, 2024

By leveraging AI, financial advisors can tailor their marketing strategies to specific demographics, ensuring a more efficient and targeted approach to client acquisition. For example, AI-driven data mining can identify clients with a financial planning need and begin to build out the financial plan, decreasing advisor administrative time.

Management 52

Management Administrative Data Entry Advisory 52

NoonDalton

OCTOBER 9, 2023

At its core, AI encompasses a broad range of technologies capable of performing tasks that typically require human intelligence. The significance of AI in business operations has grown exponentially as its capabilities have expanded. The advent of AI has shifted this paradigm significantly.

Outsourcing 52

Outsourcing Out-Tasking Regulations Supply Chain Management 52

IBM Services

APRIL 25, 2024

Business process reengineering (BPR) is the radical redesign of core business processes to achieve dramatic improvements in performance, efficiency and effectiveness. This transformation entails replacing manual, paper-based workflows with digital systems that use technologies like Robotic Process Automation (RPA) for routine tasks.

Supply Chain Management 60

Supply Chain Management Finance Human Resources Robotics Process Automation 60

Influx

MARCH 9, 2023

This requires an experienced and highly skilled team of customer support specialists who can continue to raise the bar on what excellent customer support means. Over the years, we have built customer support teams for hundreds of companies. Trust us when we say we know customer support in and out.

Customer Support 52

Customer Support Out-Tasking Customer Service Flexibility 52

NoonDalton

OCTOBER 11, 2023

They face the ongoing task of refining their offerings, enhancing user experiences, and maintaining technological infrastructure, all while managing customer acquisition, retention, and support. This requires a relentless focus on developing robust, user-friendly, and feature-rich applications that stand out in a crowded market.

Outsourcing 52

Outsourcing Out-Tasking Flexibility Administrative 52

Pure Moderation

OCTOBER 31, 2022

For one, business process outsourcing allows companies to minimise repetitive tasks and focus on core business functions. Outsourcing to a reputable and experienced service provider also gives companies access to a talented pool of agents for better efficiency and productivity. Save On Costs. Expand Globally.

BPO 52

BPO Business Process Outsourcing Data Entry Offshoring 52

Pure Moderation

JULY 7, 2022

Outsourcing is the act of hiring third-party service providers or individuals to perform specific duties. Other companies may outsource their customer service personnel to offshore staff. . It’s more cost-effective and gives better flexibility for core operations. Better Customer Service.

Outsourcing 52

Outsourcing Data Entry Offshoring Out-Tasking 52

Metasource

APRIL 4, 2023

Business process automation (BPA) refers to the use of technology, such as workflow automation, robotic process automation (RPA) and artificial intelligence (AI), to perform repetitive tasks that would otherwise have to be completed by knowledge workers who could be completing higher value work. That’s an 80% cost reduction.

Automation 52

Automation Robotics Process Automation Out-Tasking Reduced Costs 52

31 West

JUNE 24, 2020

That’s why companies that provide outsourcing of help desk services are of great importance to businesses who are looking to facilitate IT operations and boost progress, both simultaneously. What this does for your business is, it offers probable solutions for an issue, without the customers reaching out to an executive.

Outsourcing 130

Outsourcing Out-Tasking Labor Costs Operational Costs 130

NoonDalton

NOVEMBER 27, 2023

Virtual assistants (VAs) have undeniably become a cornerstone in the toolkit of many small businesses, offering a versatile and cost-effective solution for managing a wide array of tasks. Their appeal lies in a blend of cost-effectiveness, flexibility, and the ability to handle a diverse range of tasks.

Administrative 52

Administrative Out-Tasking Outsourcing Flexibility 52

Outsource Workers

APRIL 26, 2022

In many industries – especially those that depend on client communications – having a virtual helping hand has a huge impact on the quality of customer service. This is especially so in the real estate industry since it requires continuous high-quality customer service. Streamline Operations.

Management 52

Management Out-Tasking Streamline Operations Flexibility 52

Influx

AUGUST 9, 2023

The cost of a bad hire It goes without saying that a bad hire can affect a team in a number of ways, but the cost of a bad hire is something to be cautious of when considering whether to hire or outsource customer support. Check it out. A bad hire can cost up to 30% of the employee’s wages for the first year.

Customer Support 52

Customer Support Outsourcing Flexibility Customer Service 52

Magellan Solutions

OCTOBER 26, 2021

Technical support services for SMEs allows an enterprise to incorporate services and experts into their operations and infrastructure. This enables you to stay efficient and up to date with cutting edge technology. . Pros and Cons of IT Outsourcing Service. Ability to focus on core competencies. Loss of control.

Outsourcing 52

Outsourcing IT Outsourcing E-Commerce Cybersecurity 52

Magellan Solutions

SEPTEMBER 24, 2020

At some point, you’ll need to let go of administrative tasks and allot most of your energy and resources on your core business. This is not an act of neglect but rather a smart and efficient way to streamline processes and management within your company. The main role of an inbound call center is to provide quality customer service.

Call Center 40

Call Center Outsourcing Out-Tasking Offshoring 40

Amzur

SEPTEMBER 30, 2021

So, your business needs modern financial tools to handle growing operations and bring transparency. . For example, NetSuite ERP solutions for financial operations are a wise choice for growing businesses. . In any organization, there are a few tedious and regular tasks that need automation.

Information Technology 94

Information Technology Out-Tasking Right-Sizing Flexibility 94

Magellan Solutions

OCTOBER 4, 2023

Virtual Receptionist Service If you already have a lot on your plate but are hesitant to hire another employee as it’s costly, this service allows you to hire virtual assistants. They can perform administrative tasks like appointment scheduling, order taking, inbox clearing, and other administrative tasks.

Service 52

Service External Service Provider Administrative Out-Tasking 52

Magellan Solutions

JULY 13, 2022

Shared services is not a concept for some, as the practice is being applied to many businesses, especially in small and medium sized enterprises (SMEs) , where saving money and time is of the essence. . Aside from saving money, many businesses prefer shared services simply because it works. But what are shared services anyway?

Shared Services 40

Shared Services Healthcare Service BPO 40

Magellan Solutions

MAY 20, 2021

Improving cost efficiencies. Which is why Magellan Solutions assure you of: Lower Daily Operational Cost. Businesses that opt for sales outsourcing can save a lot on their daily operations. Service providers such as BPO companies typically work on the revenue model. Fewer Departments. Lead Generation.

Sales 52

Sales Outsourcing Manufacturing Out-Tasking 52

Magellan Solutions

JUNE 6, 2022

While the most common motivation behind many business owners’ decision to outsource an outbound call center is to cut their operational costs, they are often surprised to find out that there are other benefits that they enjoy aside from cost-savings. Contact us now to know more about our services!

Call Center 40

Call Center Outsourcing Sales Out-Tasking 40

Magellan Solutions

JUNE 22, 2021

The services that BPO and shared services providers use are generally to remove manual, operational, and often repetitive tasks from your everyday work. BPO is the process of engaging a third-party vendor with the right skills and resources, to carry out work on your behalf. Budget available. It’s that simple.

Call Center 52

Call Center BPO Shared Services Right-Sizing 52

Magellan Solutions

JUNE 1, 2021

This is mainly because business leaders prefer to relocate their menial tasks to BPOs throughout the region. Aside from operating costs up to 70% lower than the U.S., they offer a consistent quality of service and technical expertise that has evolved to meet growing business demands. Efficiency.

Call Center 52

Call Center Outsourcing Offshoring BPO 52

Magellan Solutions

JULY 3, 2021

Since WHO recommends limiting physical contact, it is hard to monitor all the documents coming in and out of your business. Efficiency. But with a Data Entry service provider, you will not worry about mistakes anymore. Cost-effective. Data entry can help businesses in lowering their operating costs.

Data Entry 52

Data Entry Outsourcing Call Center BPO 52

Frevvo

NOVEMBER 1, 2021

Employees would have everything they need to do their jobs and would know exactly how to carry out each step. A business process diagram is a visual representation of a process that your company carries out to achieve a goal. Increases Efficiency and Productivity. Reduces Business Costs. The results?

Automation 52

Automation Out-Tasking Finance Software 52

Magellan Solutions

FEBRUARY 16, 2018

Small and medium-sized enterprises (SMEs) need a few things in order to grow into large companies: laser-like focus on their core competency, efficient operations, smart planning, and expertly-executed processes. Our back office support services proven to help your business’ growth. Magellan Solutions Outsourcing Inc.

Outsourcing 53

Outsourcing Data Entry Payroll Human Resources 53

Magellan Solutions

JULY 26, 2016

You should outsource your call center for the following reasons: Lowered costs. Companies outsource their 24/7 answering service for the sake of reducing administrative and operational costs. Transferring your call center to a Philippine site, for instance, helps you cut back on overhead and labor costs.

Call Center 63

Call Center Outsourcing Labor Costs Out-Tasking 63

Magellan Solutions

SEPTEMBER 10, 2019

Call center outsourcing is a business activity of subcontracting call center services like customer care and sales-related tasks. A call center provider handles all customer requests from inquiries, bookings to refunds, inbound to outbound, catering to businesses of all shapes and sizes. Inconsistent service.

Call Center 49

Call Center Outsourcing Contact Center Outsourcing Out-Tasking 49