Magellan Solutions

OCTOBER 11, 2023

Businesses are looking into efficient solutions that reduce costs and improve customer service while allowing companies to be flexible. Not surprisingly, outsourcing is the foremost solution everyone is investing in. There are a plethora of business benefits employers outsource inbound support services. The reason?

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Worldwide Call Centers

AUGUST 21, 2023

In today’s hyper-competitive business environment, many companies are seeking ways to enhance customer experience while optimizing operational efficiency. Call center agencies in France, Tunisia, Canada, Egypt, & Morocco are an effective way to reduce fixed costs, scale operations, and create more happy customers.

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Worldwide Call Centers

AUGUST 15, 2023

Hiring call centers in Egypt is one of the most effective strategies for providing multilingual support while saving over 50% compared to Europe or North America. Let’s explore the natural advantages to Egyptian Call Centers can provide to your business.

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Call Center Customer Support Outsourcing Government 52

Magellan Solutions

JUNE 1, 2021

Belonging under the best region in apac call center philippines. Call center outsourcing across Asia-Pacific (APAC) is thriving. They serve as examples of the diverse offerings that are available to call center leaders in APAC. What makes outsource call centers even more attractive in Asia?

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Magellan Solutions

OCTOBER 26, 2023

The solution is simple: Opt to outsource inbound call center services. But what to look for when outsourcing call center services for your business? Keep reading as we’ll show you the things to consider when outsourcing. To avoid this, make an outsourcing partner selection. What can you do?

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Magellan Solutions

MARCH 15, 2021

Top channel of communication for call center outsourcing . Customers prefer call centers over indirect platforms such as the usual product manuals, brochures and even chatbots. Customer service makes up 72% of most BPO operations. Why the Philippines is the top choice for call center outsourcing services.

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Magellan Solutions

JUNE 22, 2021

BPO call center vs. shared services call center. There has long been an argument between Shared Services and Business Process Outsourcing (BPO). . The services that BPO and shared services providers use are generally to remove manual, operational, and often repetitive tasks from your everyday work.

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Magellan Solutions

MAY 23, 2021

Benefits of call center outsourcing services. Businesses acknowledge that companies who outsource yield more advantages. This is because of the reduced costs and expanded workforce it brings. The option to outsource maximizes flexibility in operations, entering a new market, or increasing audience reach.

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Magellan Solutions

NOVEMBER 15, 2023

One viable solution to this is opting for a shared call center service. What is a Shared Call Center A shared call center is one of the most cost-effective call center options for small to medium-sized companies who cannot afford to establish their customer service department.

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Magellan Solutions

JULY 15, 2021

Why are Filipinos considered the best team for a call center outsourcing philippines. Learn how to impose the value of timeliness in call center company in manila. The majority of workplace cultures in the company of call center in Philippines have these traits embedded. Equipment costs.

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Magellan Solutions

FEBRUARY 2, 2022

When businesses discuss outsourcing initiatives, it always comes down to markets specializing in BPO services like the Philippines. However, India started losing ground to the Philippines when fraudulent activities of Indian call centers were exposed in 2016. A Brief History of the Call Center Industry in the Philippines.

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Magellan Solutions

SEPTEMBER 24, 2020

Are you still managing your inbound call center in-house? In this article, you’ll find out when exactly should you outsource your inbound call center and how to do it right. When to outsource your inbound call center. Does this mean you have to outsource your inbound call center?

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Magellan Solutions

MAY 6, 2024

Did you know that 24% of small businesses outsource to improve efficiency ? You’re probably curious about the different types of outsourcing that can benefit your company. From boosting productivity to reducing expenses, outsourcing has become a popular tool for improving operations. Don’t worry!

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Redial

APRIL 16, 2021

Still, customer service outsourcing is a healthy way to achieve this. Growing your in-house customer service call center can be challenging, expenses can drive you to reconsider how you are handling customer experience and expectations, with numbers rapidly turning to red when assigning more resources to address the growing volume.

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Redial

APRIL 16, 2021

Still, customer service outsourcing is a healthy way to achieve this. Growing your in-house customer service call center can be challenging, expenses can drive you to reconsider how you are handling customer experience and expectations, with numbers rapidly turning to red when assigning more resources to address the growing volume.

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Magellan Solutions

MAY 3, 2024

Small and medium enterprises (SMEs) drive significant economic productivity and employment but struggle with high operational costs. Fortunately, SMEs can explore outsourcing vs offshoring solutions as viable strategies to reduce costs and free up resources for adopting emerging technologies. Keep reading to learn more.

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Magellan Solutions

SEPTEMBER 10, 2019

Outsourcing a call center is a promising idea, especially if you want to lower costs. Once a taboo subject, outsourcing is now the status quo. But there’s more to outsourcing than meets the eye. What Is An Outsourced Call Center? How Outsourcing Helps Your Business.

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Magellan Solutions

MARCH 13, 2024

Did you know companies embrace offshoring and outsourcing to improve efficiency and cut costs? However, when it comes to the offshoring vs outsourcing debate, it’s crucial to understand the distinction between these two approaches and decide which best aligns with your business’s needs. What is Outsourcing?

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Magellan Solutions

JUNE 6, 2022

Perhaps the idea of outsourced outbound sales calls has already crossed your mind, but you are still unsure of the benefits your business stands to gain when you do so. Or you may be hesitant because you believe that whatever the agents in an outbound call center will do, your own, in-house receptionist can do as well. .

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Magellan Solutions

APRIL 29, 2021

Outsource your call center service with the most trusted providers. Instead, you could take advantage of outsourcing for your company. Below are the top channel of communication for call center outsourcing: Phone conversation. Usual cost of call center operations in the Philippines.

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Magellan Solutions

JULY 26, 2016

Call center outsourcing can help you improve your telephone answering service. Why Outsource Your Call Center? You should outsource your call center for the following reasons: Lowered costs. Outsource your call center to the Philippines. Access to talent.

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Working Solutions Outsourcing

APRIL 23, 2023

Customer service outsourcing has become an increasingly popular strategy for businesses looking to reduce overhead costs and streamline their operations. Recent research conducted by Deloitte shows that outsourcing customer service can result in a 30-60% reduction in operational costs.

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Working Solutions Outsourcing

APRIL 23, 2023

Customer service outsourcing has become an increasingly popular strategy for businesses looking to reduce overhead costs and streamline their operations. Recent research conducted by Deloitte shows that outsourcing customer service can result in a 30-60% reduction in operational costs.

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Call Center Reduced Overhead Contact Center Outsourcing Operational Costs 52

Magellan Solutions

JULY 6, 2022

Average Salary for Call Center Agents in the Philippines. Aside from providing businesses with easy solutions, the outsourcing industry provides many opportunities to professionals all around the world, especially in the Philippines. . How Much Do Philippine Call Center Agents Make?

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Redial

FEBRUARY 10, 2021

Business Process Outsourcing is used to enhance current processes, increase your current reach and take advantage of professional experience from years in the business to handle larger volumes of clients. The post What is BPO (Business Process Outsourcing)? BPO Services help put customer experience at the forefront.

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Magellan Solutions

JUNE 12, 2021

Offshore Call Center Services Uses Speech Analytics to Improve Customer Journey. Offshore call center services are often called IT-enabled BPO services. For an outsourced call center services, this could mean use of technologies such as AI or in this case speech analytics. Click to chat.

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Magellan Solutions

OCTOBER 7, 2015

This is where your infomercial call center comes in. In other words, an infomercial call center should make it easy for customers to buy the product being advertised. What Makes an Infomercial Call Center Special? Lower operating costs. Getting Started with Infomercial Call Center Outsourcing.

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Magellan Solutions

MARCH 15, 2018

As a sub-sector of the business process outsourcing (BPO) industry, call centers in the Philippines remain as a major contributor of the country’s economy. The Philippine government has also once tagged the call center industry as the “Sunshine Industry” because of its massive expansion over the past years.

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Mattsen Kumar

SEPTEMBER 27, 2021

A call center is frequently the first point of contact for customers and the most consistent point of contact throughout their interactions with your company. Call center management is essential if you have to avoid slipping into this group. First things first, let us understand what exactly is call center management.

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Magellan Solutions

OCTOBER 4, 2020

The abundance of call center companies is a good thing, as it gives business owners looking to work with these companies plenty of options to choose from. Often, services provided by top call centers cost higher than your budget. In this case, it goes against the primary reason why you’re outsourcing.

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Magellan Solutions

JULY 5, 2021

Let’s take a look at the best and worst Philippines Call Center Companies this 2021. There are more than 700 Philippines call center companies – many of which work specifically for small and medium enterprises. Therefore, they need someone that can guide them throughout the outsourcing process. Goal-Oriented.

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Magellan Solutions

SEPTEMBER 15, 2020

Businesses outsource their call center services to cut costs. But how can you calculate cost per call to make sure that you really save money instead of spending more? Cost per call formula. The basic formula to calculate cost per call is pretty simple. Cost per call = $0.60.

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Go4Customer

SEPTEMBER 24, 2021

India has become an exemplary location for outsourcing business as India offers the same quality of work, maybe better, at a very low cost as compared to other foreign countries. It saves few costs of the business like the operating costs, infrastructure and the training cost, thus saving a huge amount of investment.

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Magellan Solutions

APRIL 11, 2021

Finding the top call center outsourcing philippines. Loads of businesses looking to outsource their call operations. Your setup determines the structure of your call center. You can choose to run the following setups: On-Site Call Centers. Operates from a central location. .

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Magellan Solutions

APRIL 25, 2024

The challenge arises if you find it difficult to provide technical support while managing core operations. When you hear outsourcing or partnering with a third-party service provider, you may think it’s costly, especially for start-up SMEs. However, research shows 59% of companies outsource to lower operational costs.

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Intugo

FEBRUARY 14, 2024

Outsourced Accounting Services Navigating financial intricacies challenges small businesses seeking growth and stability. The delicate balance between specific accounting needs and cost-effective strategies highlights that outsourcing accounting services is the gateway for growth.

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Worldwide Call Centers

AUGUST 15, 2023

As businesses strive to remain competitive and provide exceptional customer experiences, call centre outsourcing to the United Kingdom has become a popular choice to streamline processes, reduce costs, and enhance overall efficiency. Cost Savings: Outsourcing allows companies to cut operational costs significantly.

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