Call Center Infrastructure Costs Operational Costs Outsourcing 
Redial
MAY 17, 2023
If you find yourself grappling with increasing customer queries, growing costs, or the need for streamlined processes, it may be an opportune moment to consider implementing a call center. A call center becomes crucial to handle the surge in customer interactions effectively.
Magellan Solutions
OCTOBER 11, 2023
Businesses are looking into efficient solutions that reduce costs and improve customer service while allowing companies to be flexible. Not surprisingly, outsourcing is the foremost solution everyone is investing in. There are a plethora of business benefits employers outsource inbound support services. The reason?
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Magellan Solutions
FEBRUARY 2, 2022
When businesses discuss outsourcing initiatives, it always comes down to markets specializing in BPO services like the Philippines. However, India started losing ground to the Philippines when fraudulent activities of Indian call centers were exposed in 2016. A Brief History of the Call Center Industry in the Philippines.
Magellan Solutions
MARCH 2, 2021
Wrong vs. right reasons to consider customer care outsource. Low-cost customer service providers are generally equipped to handle only repetitive support requests. Outsourcing isn’t a way to just get rid of customer support responsibilities. You may need to put in a lot of initial hours training your outsourced team.
Magellan Solutions
MARCH 15, 2018
As a sub-sector of the business process outsourcing (BPO) industry, call centers in the Philippines remain as a major contributor of the country’s economy. The Philippine government has also once tagged the call center industry as the “Sunshine Industry” because of its massive expansion over the past years.
Expert insights. Personalized for you.
130 
Let's personalize your content