Magellan Solutions
OCTOBER 11, 2023
Businesses are looking into efficient solutions that reduce costs and improve customer service while allowing companies to be flexible. Not surprisingly, outsourcing is the foremost solution everyone is investing in. There are a plethora of business benefits employers outsource inbound support services. The reason?
Redial
MAY 17, 2023
Escalating Costs: As operational costs rise, it’s essential to assess whether your current communication methods are cost-effective. Maintaining an in-house team solely dedicated to customer support can be expensive, especially when you consider hiring, training, and infrastructure costs.
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Magellan Solutions
MARCH 2, 2021
Wrong vs. right reasons to consider customer care outsource. Low-cost customer service providers are generally equipped to handle only repetitive support requests. Outsourcing isn’t a way to just get rid of customer support responsibilities. You may need to put in a lot of initial hours training your outsourced team.
Magellan Solutions
FEBRUARY 2, 2022
When businesses discuss outsourcing initiatives, it always comes down to markets specializing in BPO services like the Philippines. Foreign countries prefer to outsource jobs to the Philippines because it is receptive to western culture. Cheaper labor and operational costs. Exposure to popular western culture.
Magellan Solutions
MARCH 15, 2018
As a sub-sector of the business process outsourcing (BPO) industry, call centers in the Philippines remain as a major contributor of the country’s economy. More than the cheaper labor and operational costs, the growth of call centers and BPO companies in the Philippines can be attributed to a number of factors. Dagupan City.
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