Redial

MAY 17, 2023

If you find yourself grappling with increasing customer queries, growing costs, or the need for streamlined processes, it may be an opportune moment to consider implementing a call center. A call center becomes crucial to handle the surge in customer interactions effectively.

Call Center 130

Call Center Reduced Costs Infrastructure Costs Customer Support 130

Magellan Solutions

OCTOBER 11, 2023

Businesses are looking into efficient solutions that reduce costs and improve customer service while allowing companies to be flexible. Not surprisingly, outsourcing is the foremost solution everyone is investing in. There are a plethora of business benefits employers outsource inbound support services. The reason?

Call Center 52

Call Center Outsourcing Service Retail 52

Magellan Solutions

FEBRUARY 2, 2022

When businesses discuss outsourcing initiatives, it always comes down to markets specializing in BPO services like the Philippines. However, India started losing ground to the Philippines when fraudulent activities of Indian call centers were exposed in 2016. A Brief History of the Call Center Industry in the Philippines.

Call Center 75

Call Center BPO Government Outsourcing 75

Magellan Solutions

MARCH 15, 2018

As a sub-sector of the business process outsourcing (BPO) industry, call centers in the Philippines remain as a major contributor of the country’s economy. The Philippine government has also once tagged the call center industry as the “Sunshine Industry” because of its massive expansion over the past years.

Call Center 81

Call Center BPO Infrastructure Costs Business Process Outsourcing 81

Magellan Solutions

APRIL 19, 2023

8 Secrets to Improving Customer Service in the Insurance Industry with Outsourcing If customers do not get satisfactory service, they easily switch to other competitors. To survive in this fast-paced business environment and focus on core functions, you should outsource customer service in insurance. when outsourcing.

Insurance 98

Insurance Customer Service Outsourcing Service 98

Offshore India Data Entry

JANUARY 22, 2024

Offshore Business process outsourcing (BPO) has become an increasingly popular way for companies to streamline operations and transform their business. This is especially true with offshore BPO services located in regions with lower labor and infrastructure costs.

Offshoring 94

Offshoring BPO Accounting Data Entry 94

Redial

FEBRUARY 24, 2023

By locating operations closer to your home market, you’ll be able to minimize travel time and costs, as well as improve communication and collaboration between your nearshore and home teams. Whether you decide to establish an inbound/outbound call center , establish a team to handle your tech support services, we got you.

Nearshoring 100

Nearshoring Infrastructure Costs Labor Costs Call Center 100