Magellan Solutions

FEBRUARY 2, 2022

When businesses discuss outsourcing initiatives, it always comes down to markets specializing in BPO services like the Philippines. However, India started losing ground to the Philippines when fraudulent activities of Indian call centers were exposed in 2016. A Brief History of the Call Center Industry in the Philippines.

Call Center 75

Call Center BPO Government Outsourcing 75

Redial

FEBRUARY 24, 2023

Cost reduction One of the primary benefits of nearshore investment is that it can reduce labor costs. By locating operations closer to your home market, you’ll be able to minimize travel time and costs, as well as improve communication and collaboration between your nearshore and home teams.

Nearshoring 100

Nearshoring Infrastructure Costs Labor Costs Call Center 100

Magellan Solutions

APRIL 19, 2023

8 Secrets to Improving Customer Service in the Insurance Industry with Outsourcing If customers do not get satisfactory service, they easily switch to other competitors. To survive in this fast-paced business environment and focus on core functions, you should outsource customer service in insurance. when outsourcing.

Insurance 98

Insurance Customer Service Outsourcing Service 98

Pure Moderation

AUGUST 18, 2022

Business Process Outsourcing or BPO refers to delegating business tasks and processes to a third-party service provider. If your organization has been considering outsourcing non-primary but equally essential tasks, it’s crucial to understand the many different BPO business models available. What Do BPO Companies Do?

BPO 98

BPO Nearshoring Business Process Outsourcing Offshoring 98