Go4Customer

SEPTEMBER 24, 2021

The BPO sector, also known as the business process outsourcing industry is a growing export earner.In the current financial year, this industry has churned out revenues worth billions of dollars for both customers and providers across the globe.

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Magellan Solutions

FEBRUARY 4, 2021

Amidst the pandemic, call center companies in the Philippines are still thriving. The pandemic has revealed the strength of call center companies. Also their role in maintaining a social bond between consumers and businesses. But BPO is one of the industries that suffered due to COVID-19.

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Offshore India Data Entry

APRIL 24, 2024

The Business Process Outsourcing (BPO) industry has undergone significant transformations since its inception, revolutionizing the way businesses operate. The Past: Early Days of BPO The concept of Business Process Outsourcing (BPO) has a rich history that dates back to the 1970s.

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Magellan Solutions

JULY 5, 2021

Let’s take a look at the best and worst Philippines Call Center Companies this 2021. There are more than 700 Philippines call center companies – many of which work specifically for small and medium enterprises. So, here are some of the other factors that SME owners should look for in a call center company. .

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Magellan Solutions

FEBRUARY 7, 2017

Contrary to what some business owners and entrepreneurs think, there are call centers and business process outsourcing (BPO) companies who cater to the needs of small and medium-sized enterprises (SMEs) and start-ups. Call centers have agents who are capable of providing excellent service.

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Redial

DECEMBER 9, 2022

Considered one of the most innovative & demanded industries internationally, the fintech industry has offered modern financial solutions through technology and digital tools for the last decade. . Competition in the fintech industry. Industry regulation. With a value of USD 112.5 Photo by RODNAE Productions.

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Redial

JULY 13, 2023

Is no news that the banking and finance industry ae facing some constant needs to adapt and continue to offer modern solutions. Staying ahead of the curve is crucial for banks and financial institutions to remain competitive, as clients, rightfully so, don’t forgive bad experiences, especially in terms of their money.

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Magellan Solutions

MARCH 3, 2021

Now it booms into an industry player that offers a variety of services to its global clients. No wonder outsourcing Philippines offers its services across all industries. Today, outsourcing Philippines has 30% market share of the global BPO industry. Two countries became the go-to outsourcing destinations.

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Pure Moderation

AUGUST 18, 2022

Business Process Outsourcing or BPO refers to delegating business tasks and processes to a third-party service provider. The provider is responsible for administering and managing said processes based on defined goals and KPIs (Key Performance Indicators). Expert Advice From Industry Professionals.

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Metasource

SEPTEMBER 28, 2023

When exploring the world of business process technology and outsourcing solutions, you will likely come across three terms: business process outsourcing (BPO), business process management (BPM), and business process management as a service (BPMaaS). What Are the Benefits of BPO?

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Magellan Solutions

NOVEMBER 10, 2023

Discover the heart of the Philippines’ economic progress as we explore the IT-BPO industry in this article. The latest Philippine BPO statistics and insights show the industry’s resilience. We’ll explore the remarkable economic growth of the Philippine IT-BPO industry. million in the industry.

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Transparent BPO Outsourcing

MARCH 22, 2023

Attrition, or employee turnover, is a major concern for call centers and contact centers, as it can (and DOES) significantly impact both their financial performance and their ability to provide high-quality customer service.

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Simplr

AUGUST 31, 2022

Everything you wanted to know but were afraid to ask about how to end a call center contract, BPO SLAs, breach of contract, termination and more. The contact center has become a vital organ for many organizations. Call center outsourcing agreement, BPO SLAs, breach of contract, termination and more.

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Magellan Solutions

AUGUST 4, 2021

This is especially helpful for call center companies as they gather useful data from conversation with customers. Such examples are text from chat and emails, voice patterns and tonal changes during calls. . This has been useful for the financial sector. Application #3: Success Prediction of a Follow Up Call.

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Magellan Solutions

APRIL 25, 2023

When it comes to outsourcing, many business owners still have a stigma and tend to stereotype outsourcing agencies. But this only shows a lack of a deeper understanding of the outsourcing industry. If you have concerns and doubts about outsourcing, take this refresher course.

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Customer Serv Outsource Smarter

DECEMBER 16, 2022

If 2020 and 2021 were years of change, transformation, and tumult in the business process outsourcing (BPO) world, how do we describe 2022 ? Many businesses told us that 2022 was a down year and a time of uncertainty. So, what’s in store for 2023 in our beloved BPO industry? call center worker today is $17.00

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CGS Inc

OCTOBER 19, 2021

Now in its sixteenth year, the Awards are the ultimate industry recognition for the contact center industry and are exclusively available from ContactCenterWorld.com, the Global Association for Contact Center & Customer Engagement Best Practices, with nearly 210,000 members in 200 countries. About ContactCenterWorld.

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inDinero

JUNE 3, 2021

Outsourcing has been the way to grow a startup or small business, but that’s changing. According to Global Industry Analysts, Inc. business process outsourcing (BPO) is ubiquitous with “doing business.” However, the BPO industry shrank by 28.7% What outsourced functions working well?

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Magellan Solutions

MAY 28, 2019

“Outsourcing is inevitable, and I do not think it’s necessarily treating people like things.”. Business process outsourcing, or simply called as BPO, is a term deemed outlandish, absurd, and even crazy a decade or two ago. What is Outsourcing? Every business investment carries certain risks.

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Magellan Solutions

MARCH 27, 2024

Business process outsourcing (BPO) companies offer tailored technical support to meet diverse needs. Helpdesk and Call Center Support BPOs offer dedicated helpdesks and call centers where trained experts provide real-time support for all your technical issues. Let’s get on it!

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Magellan Solutions

JULY 2, 2021

But there are just a lot of things to consider before committing to one particular Business Process Outsourcing company. So in this article, we compiled the top 30 SME-focused BPO companies to let you determine which is the best for your business. Customer Satisfaction per Calls Received. Industry Focus.

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Magellan Solutions

JULY 11, 2021

Before we start, here are some of the factors we consider in order to qualify that a telemarketing call center Philippines is one of the best for SMEs: Affordability. PROS: Magellan Solutions offer a shared service team that is more affordable compared to a dedicated call center team. Flexibility of the Service.

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Magellan Solutions

JANUARY 17, 2024

The future of outsourcing in 2024 has been a topic of much concern lately. The outsourcing industry is projected to expand at a compound annual growth rate (CAGR) of 6.69% to reach US$0.45 However, there are challenges in the industry—the changes in the global economy, the scarcity of workers, and the increase in inflation.

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Magellan Solutions

MARCH 27, 2023

Around US$700 billion was spent by corporations on outsourcing in total in 2022.In In 2023, spending on IT outsourcing is projected to increase by 22% to US$519 billion. Spending on business process outsourcing (BPO) is anticipated to reach US$212 billion in 2023, up by 19% from 2019. With nearly 1.44

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Magellan Solutions

AUGUST 6, 2021

A few years back, BPO Philippines was just the destination for inbound and outbound call centers. But now, many companies that outsource to Philippines also have their eyes on their non-voice services. Outsourcing account receivable services greatly contributes to the efficiency of your local financial team.

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Magellan Solutions

JUNE 27, 2021

These are services outside of the usual call center and customer and IT support services. This is what is also known as Knowledge Process Outsourcing (KPO). . This was when the Philippines were just starting to plant seeds in the BPO industry. KPO outsourcing applicable for different industries.

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Magellan Solutions

JULY 6, 2022

A few years back, BPO Philippines was just the destination for inbound and outbound call centers. But now, many companies that outsource to Philippines also have their eyes on their non-voice services. Outsourcing account receivable services greatly contributes to the efficiency of your local financial team.

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Intugo

OCTOBER 12, 2023

Business process outsourcing in Mexico What is business process outsourcing in Mexico (BPO)? Business process outsourcing in Mexico (BPO) is a business practice in which an organization hires an external service to perform an essential business task.

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Redial

FEBRUARY 10, 2021

When considering the next steps in growing your business, there are vital factors to put onto the table, easily accomplished by the right BPO Company and their services. The added benefit of increased efficiency in your process makes your culture and brand the first choice for your clients. appeared first on RedialBPO.

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Magellan Solutions

JANUARY 11, 2016

With the Philippines surpassing India as the top offshore destination for voice services, the country’s business process outsourcing (BPO) industry is expected to sustain its momentum for the following years. Moreover, the industry is set to create over 1.5

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Magellan Solutions

MARCH 29, 2021

What is LPO or Legal Process Outsourcing? Legal process outsourcing or LPO is a well-known business strategy. It is a small but growing segment of the global legal industry. Although, not all services outsourced by a legal firm are an LPO. Business Process Outsourcing or BPO.

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Magellan Solutions

MARCH 26, 2024

For small businesses, the best BPO partner is the cornerstone. What to Look For in an SME Customer Service BPO More than the surface, small and medium enterprises need a Business Process Outsourcing partner for customer services. It refers to compliance with international data protection laws and industry requirements.

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Magellan Solutions

MARCH 24, 2020

Aside from the significant amount you can save from it, it can help you expand your support coverage and scale up your business. Outsourcing also lets you partner with a call center with years of experience in providing quality customer service. The Principal Financial Group. The Principal Financial Group.

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Magellan Solutions

APRIL 5, 2018

There are two countries in the world that are quite known for providing effective business process outsourcing services — India and the Philippines. Businesses that are looking to outsource services from BPO companies usually go to these countries to look for a good partner. The BPO Industry in India.

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Magellan Solutions

JUNE 20, 2022

Because of the high demand for Philippine-based outsourcing providers over the years, business process outsourcing (BPOs) has since helped increase the country’s income and stabilize the Philippine economy. As a business owner, you need to make sure that everything you do is legal. Because of these benefits.

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Magellan Solutions

DECEMBER 5, 2019

Companies that outsource to Philippines benefit from its wide range of call center and back office services. million freelancers , favorable laws, an efficient labor market rate, and a huge talent pool, the country has positioned itself as one of the largest outsourcing destinations in the world. AXA Insurance.

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Magellan Solutions

APRIL 24, 2020

One of the biggest advantages of globalization is how much easier outsourcing has become. Whether locally, nearshore or offshore, you can now easily find a reliable outsourcing partner regardless of your business size or industry. Even the best Canadian players have taken advantage of outsourcing. Tim Hortons.

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