Magellan Solutions

JULY 16, 2021

Ever wonder what factors affect the final Telemarketing Services Prices ? In this article, we will look at the seven most critical factors that can affect telemarketing services prices. 7 Important Factors Affecting Telemarketing Services Prices 2021. Determine how much service you’ll need. Level of Experience.

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Service Call Center Contact Center Outsourcing Business Process Outsourcing 52

Magellan Solutions

MARCH 26, 2024

Outsourcing Customer Service: The Smart Move for SMEs So you’re a business owner, always on the edge trying to keep up with the competition. Sure, you know it’s the happy customers that matter, but doesn’t customer service management look like a time-consuming skydive into a pool with no bottom?

Customer Service 52

Customer Service BPO Service Nearshoring 52

Magellan Solutions

MAY 6, 2021

But, nowadays, most companies think that Outbound marketing is not relevant anymore, especially with the establishment of the National Do Not Call Registry and the boom of inbound calling services. These are misconceptions because Outbound Telemarketing Services is as strong as it was before. It helps prevent fraud calls.

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Magellan Solutions

JUNE 1, 2021

Stop thinking of non-voice services as an afterthought in customer service outsourcing, because it is so much more. The first thing that comes into people’s mind about call centers are voice based services. However, chat and writing support services are as equally important to businesses as its counterpart.

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Customer Service Outsourcing Service Call Center 52

Magellan Solutions

MAY 6, 2024

However, choosing a suitable outsourcing model can feel overwhelming with many options. This article will help you understand the different ways you can outsource tasks. Whether you want someone else to handle customer service, improve your technology systems, or get expert help, there’s a perfect outsourcing option.

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Magellan Solutions

APRIL 2, 2024

Top 8 Best BPO Companies for SMEs in Data Entry In the fast-paced world of business process outsourcing (BPO) , small and medium-sized enterprises (SMEs) continuously peruse the maze of service providers to look for the best partner able to offer the most reliable and cost-efficient solution for their data entry needs.

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Magellan Solutions

AUGUST 6, 2021

These are the 10 most important services for start-up businesses that BPO Philippines can provide. A few years back, BPO Philippines was just the destination for inbound and outbound call centers. But now, many companies that outsource to Philippines also have their eyes on their non-voice services.

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Influx

APRIL 18, 2024

54% of businesses rely on third-party vendors to augment their customer service. Support as a Service (aka SaaS) is similar to Software as a Service, but instead of providing software, this service offers support solutions on a subscription basis — giving you the same level of autonomy over external support.

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Customer Support Nearshoring BPO Outsourcing 52

Magellan Solutions

JULY 7, 2021

68% of companies in the US outsource their services to low-cost countries including small businesses. million businesses in the US as of March 2020, 7.31 million of them prefer to hire people from developing countries than Americans. Business process outsourcing market is poised to grow by USD 40.16

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BPO Jobbing Call Center Business Process Outsourcing 52

Magellan Solutions

JULY 6, 2022

These are the 10 most important services for start-up businesses that BPO Philippines can provide. A few years back, BPO Philippines was just the destination for inbound and outbound call centers. But now, many companies that outsource to Philippines also have their eyes on their non-voice services.

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BPO Service Call Center Accounting 40

Magellan Solutions

MARCH 9, 2021

Factors You Should Know About Customer Service Outsourcing. Customer service outsourcing is a strategy to improve customer retention. Top businesses succeed due to a lot of reasons and among them is good customer service. But how do we gauge that customer service plays a vital role in business?

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Customer Service Outsourcing Service Offshoring 52

Magellan Solutions

JULY 11, 2021

That’s why we will make your life easier as we will list down the 7 best telemarketing service providers that can ensure your success. Before we start, here are some of the factors we consider in order to qualify that a telemarketing call center Philippines is one of the best for SMEs: Affordability. Flexibility of the Service.

Call Center 52

Call Center BPO Outsourcing Business Process Outsourcing 52

Magellan Solutions

AUGUST 12, 2021

Often, this is in the form of a single query survey that customers take after contacting your business call center. . Which means they are not happy with your product and have had a history of at least one complaint with your business. . These customers are those people who are extremely happy with your business.

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BPO Call Center Business Process Outsourcing Outsourcing 52

Redial

DECEMBER 15, 2022

Basically, it is the process where you hide external resources or capital to execute a specific operation or project. Like hiring a nearshore call center to attend to all your customer service needs, debt collection, web development, among other areas.

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Magellan Solutions

AUGUST 2, 2021

However, most of these companies still have hesitation when it comes to outsourcing due to several misunderstandings about the service. In this article, we will check some false impressions about the Philippines outbound call center. We will also discuss how BPO companies work out these misconceptions.

Call Center 52

Call Center BPO Sales Outsourcing 52

Magellan Solutions

AUGUST 10, 2021

This is where outsourcing your service becomes a valuable option. But, most of these third-party service providers only focus on existing customers you have in your operation. They will go by the data you provided to them to further improve your business. In fact, only 37% .

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BPO Call Center Outsourcing Customer Service 52

Magellan Solutions

JULY 30, 2021

Many start-up companies that outsource to Philippines trust Magellan Solutions because of the flexibility of the service. . It is because there’s a lot of newly established outsourcing companies every year. 3 Fusion BPO Services. 7 WNS Global Services. 4 KDCI Outsourcing. 1 Helpware. 2 Flatworld Solutions.

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BPO Call Center Outsourcing Business Process Outsourcing 52

Magellan Solutions

JULY 17, 2021

Although many try to do the process on their own, they end up giving up and look for other avenues. There are a lot of factors why many insurers tend to rely on a third-party service provider. . According to a recent study, 64% of insurance company owners think that the rising labour costs is the main reason why they will outsource.

Insurance 52

Insurance Outsourcing Call Center BPO 52

Magellan Solutions

AUGUST 13, 2021

Many call center companies in BPO Philippines focus on improving the skills of their agents this 2021. There are several ways on how BPO Philippines improve the quality of their service of their business partners. 79% of executives believe that agents’ lack of key skills threaten the development of their company. .

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BPO Call Center Outsourcing Customer Service 52

Magellan Solutions

DECEMBER 5, 2019

Companies that outsource to Philippines benefit from its wide range of call center and back office services. million freelancers , favorable laws, an efficient labor market rate, and a huge talent pool, the country has positioned itself as one of the largest outsourcing destinations in the world. AXA Insurance.

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Outsourcing Call Center BPO Offshoring 59

Magellan Solutions

MARCH 29, 2018

The Philippines is a well-known global destination for world-class call centers that can cater to your back office support needs. The country has a huge talent pool, many of which are graduates of business and engineering courses. It is also a perfect call center location because its human capital speaks English more naturally.

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Call Center BPO Engineering Outsourcing 17

Magellan Solutions

MAY 21, 2021

Here are eCommerce tasks you can let your BPO partner take in: Service. Sub-service. Ecommerce Website Development and Maintenance. Customer Service. Order Processing. By allowing BPO companies to share the responsibilities of taking non-core processes, you are gaining access to various perks. Email Design.

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Transparent BPO Outsourcing

AUGUST 3, 2023

By Lafayette Moran | VP, Business Development August 2023 In a world where AI is disrupting the traditional customer service landscape, brands are leveraging it to reduce the need for live agent interaction. When this happens, it is essential to […] The post AI vs Human in the Business of Customer Care.

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BPO Customer Service Business Development Service 52

Premier BPO

AUGUST 19, 2021

The practice of contracting out or delegating to an external or third-party company for resources or services to perform your internal day-to-day company functions. E.g. IT Support, Customer Care, Contact Center, Accounting, etc. Business Process Outsourcing (BPO). Call Center. Nearshoring.

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Magellan Solutions

MAY 8, 2021

This may include organizing meetings, responding to emails or answering phone calls. Here are some of the popular personal virtual assistant philippines services being offered: General Virtual Assistance. Web Development. No missed calls, no more missed opportunities. 24/7 Service. Customized Services.

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BPO Business Process Outsourcing Outsourcing Content Writing 52

Magellan Solutions

MARCH 8, 2021

Come in insurance process outsourcing. A proven business strategy with a steady market growth since 2003. . Insurance Business Process Outsourcing Core Markets: North America. Insurers Must Keep Up With The Following Market Drivers: Increasing customer demands for best-in-class service/products.

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